MBA to Chick-fil-A
Greatwood, Sugar Land, TX
People come to Chick-fil-A on a variety of paths, and Quart Graves' journey is no exception. Quart earned his undergraduate degree and his MBA at the University of Texas. By the age of 33, he was running a multimillion-dollar, 600-employee polypropylene business for a major pharmaceutical company. He subsequently joined an IT consulting company and within six months had become its president.
And then it happened. Quart heard about Chick-fil-A through a friend. Although he was happy in his corporate job—and was very good at it—Quart was interested in a new challenge to tap his leadership and management skills. The idea of an entrepreneurial opportunity was appealing to him. Two years later, he applied to be a franchised Operator.
"Making the transition from being a corporate guy to running a Chick-fil-A Restaurant business sounds like it would be difficult, but it felt very natural. I love hands-on work and investing in people. I really believe in the leadership of the company, and our products are terrific. I'm in my element!
It's a whole different set of challenges. How can I keep employees challenged and satisfied? How can I build a culture that supports my team? How can I best serve our customers? It's been a fascinating learning curve for me.
My advice to potential franchised Operators? Be honest with yourself. Do you really want to roll up your sleeves and run a Restaurant? Are you ready to invest the time and effort it's going to take to be successful? Chick-fil-A is not for everybody. But if it is right for you, it's a wonderful business opportunity."