There is a pretty new Chick-fil-A in Cheltenham Square Mall Plaza and I was rolling through the drive thru one day. I saw several of their staff members outside approaching cars in the drive thru and was confused. It had been raining all day and the speaker box was not working. The staff was out there in the rain with rain coats on and headphones manually taking our orders and calling them inside to keep the drive-thru up & running!!!! Well I couldn't believe it! In that neighborhood there are several fast food chains and any of those other ones would have asked us to just come inside or hung a sign saying the drive-thru window was closed. But not Chick-fil-A!! They still allowed us the convenience of a drive thru at their own expense in the rain! It had to be a miserable experience for them but you couldn't tell because I was greeted with a smile and felt warmly welcomed. Way to turn lemons into lemon aid! Thank you for going above and beyond my expectations.