We are frequent customers at the Chick-fil-A near our house, and the employees knew us although not by name. In March, my son arrived seven weeks early and threw our world upside down. After a crazy, unexpected early delivery, my husband ran home for a few items and stopped by the Edinburgh Chick-fil-A for lunch before returning to the hospital. One of the managers, Patty, saw a hospital bracelet on my husband's wrist and asked if he was okay. He explained to her that our son had arrived early that morning and would be staying in the nursery for a while, and he was picking up lunch to bring up to the hospital since we hadn't eaten all day.
The next day, my husband ran back up there for another meal before returning to visit me in the hospital. Patty handed him a catering menu and told him to pick out a few things we enjoyed eating, as having some Chick-fil-A to eat on the run between the hospital nursery and our home would save us time and stress. He and I ordered a couple of trays and were told to return the next day to pick them up.
When we went to get the trays, the managers refused to let us pay. They said they wanted to be sure we took care of ourselves so that we could take care of our preemie. We were beyond grateful. Because of their kindness and generosity, my husband and I were able to eat on the run for nearly a week without having to worry about cooking.
When we finally brought home our son, we took him for a thank you trip to OUR Chick-fil-A to again thank the wonderful employees and to show how blessed we were to finally have our son home with us. They hung our thank you note and our son's birth announcement on a bulletin board in the back, and every time we go in, the employees who recognize us and come and check in on our little boy's progress.
What a wonderful owner and staff. Who knew that our favorite local fast food restaurant could be such a blessing in a hectic time for our family!