Chick-fil-A Really Cares
If you have a reward for service above and beyond expectations, I want to recommend Karen Wilson at your Mishawaka Main Street Restaurant for her act of kindness and heart.
I regularly order two lunch sandwiches for breakfast, and this may be why she noticed me. I am handicapped and have difficulty walking. This, too, may be why she came up to me one morning in April as I was getting ready to order and said, “You’re running a little late this morning, aren’t you?” I replied, “Yes, I’m coming from putting my mom and dad in the hospital.” Dad is 89, and mom is 85. They have been married 67 years.
Karen was genuinely concerned as to their condition, and each time I stopped that month, she would ask about them. Finally after about a month they both got to come home, and one day Mom said for lunch, “Go to Chick-fil-A,” because she loves your salad, and I love the sandwich. I ordered a salad and four sandwiches and sat down to wait for my order.
Karen came out and when she saw me, asked how things were going. I told her they were home and my dad was placed in the care of hospice. He has only 30 percent of his heart working and not expected to live long. She asked if I had ordered and I said yes. She left and went back in the back.
Then the employee who took my order brought me a shopping bag. I looked inside and said, “That is more than I ordered. It’s not mine.” She said, “Yes, it is.” I left speechless.
Driving home, the act of unexpected kindness kept building up within me. When I walked in the door I broke down and cried, scaring my niece and mom, for seldom do I cry. It took a minute or two to give them the shopping bag and tell them what had happened. Looking in the bag, there were some fruit bowls and brownies. It has nothing to do with the items in the bag; it has to do with a very simple act of pure kindness — something in this world today totally unexpected and I never will forget. I hope you have some way of rewarding her. She certainly deserves it.