Joplin Mo. One Year Later.
I am not easy to please. I feel like I have an understanding of the delicate balance between customer service and customer retention. (Especially when the direction of the industry slants on revenue, efficiency and labor costs.) I have not seen the numbers but I am almost certain that this store ranks high on the National Charts in growth on both metrics. I have not had a bad experience whether early am or closing.
We just left the store on Rangeline Road as they were closing and walked in with six dirty/rowdy boys from a baseball game. One has been diagnosed with Autism and the others are certain that the world is theirs for the taking. These employees are not only friendly towards their clients but also; treat each other with the same respect. (fostering a "positive" team environment while tasking one another with closing duties.)
I do not know Mr. Rick Starkweather but his operation is flawless as far as I can tell. I have also stood on the sidelines and watched as he has branded his business donning the "cow" uniform at the local soccer games and passed out coupons to the community. As all the little kids took turns "tugging" on his tail and chasing him across the park He has unselfishly supported his community in need. Dispatching his employees in ATV's and cammo, passing out breakfast sandwiches to people that were working to collect what was remaining of their houses after the 5/22 tornado hit in Joplin.
Thank you so much Rick and Chick-fil-A you do really care! It has been a year since you won me and my family over with that breakfast sandwich and we have not been disappointed since.