Great Memory And Service
I usually stop by Chick-fil-A for breakfast three to four times a week. I get the same thing every morning: a sausage biscuit and large sweet tea with lemon. There is the nicest lady that works the drive-thru named Vicky. She knows her customers by name, which is by itself commendable, and she always has a smile and a kind word to say. But the reason I am writing to you is because yesterday after I went through the drive-thru with my usual breakfast order. When I arrived at work, I realized I had been given a chicken biscuit instead of a sausage biscuit. It really was no big deal, mistakes happen, and I just went right on with my day.
This morning after getting my usual friendly greeting from Vicky at the drive-thru, she asked, “Did you get the wrong order when you came through on Wednesday?” I was dumbfounded! I was not even going to mention it, but she already knew. I said, “Well, as a matter of fact, I did get the wrong biscuit, but it was no big deal.” Vicky told me that she had wanted to call up to my work office the day it happened, but because she was not sure what I position I held at Mercedes-Benz of Nashville, she decided to wait until I came through again to “make it right.” Vicky apologized profusely and did not charge me for my biscuit this morning. I left very impressed.
I have been in customer service most of my working career and that kind of customer service and attention is becoming fewer and farther between. Please commend Vicky for me. Your organization is fortunate to have her.