A Long Wait
One of the side effects of my wife's pregnancy was an unfortunate aversion to chicken. She couldn't be near it for months before our Jack was born. So we went from long standing to long suffering customers hoping that eventually that reaction would pass. Oh, I sneaked through your drive-thru now and again, waved at my favorite team and manager, Phil and company at your Spanish Fort, Alabama Restaurant, but those trips were few and far between. Then, toward the end of the pregnancy they were non-existent.
So you can imagine our relief when, following the delivery of a healthy, wonderful baby boy my wife, who had never had a craving began craving your sandwiches. And here's why I'm telling you this. The day we walked in and I set my wife and relatively newborn son at a table then went to stand in line, there was Phil, smiling at me and asking about my family and our new addition, as though it hadn't been two or three or more months between visits, as though he'd been waiting for us to come through that door. I don't know how many customers his Restaurant has. It's always busy. So I'd imagine he has quite a few. But he remembered me and mine. He and his staff made us feel missed and welcomed and it meant something to us. It still does.
And as long as you have people like Phil and the wonderful team he puts around him, you're going to have our gratitude and our patronage. Everyone who's eaten with you knows you have a quality product, but what sells me on you, what puts me in your restaurant even when the trip is a little out of the way is the quality people you have working for and with you.
Have a very Merry Christmas from me, my wife and your newest fan, Jack.