Where Family Lives
Some of my fondest memories as a child are those made at Chick-fil-A. My mom homeschooled my brothers and I through middle school, and many times we would find ourselves at our local Chick-fil-A "celebrating" another successful day of school. Whether it was just the four of us sharing lunch or a pre-arranged lunch date with a group of other homeschooling families, it was always a good day at Chick-fil-A. In many ways during those days, Chick-fil-A became our home away from home.
To this day, some 10 years removed from my middle school days, Chick-fil-A still feels like home; the team members, like family. Three months ago, my grandma was diagnosed with a very aggressive form of cancer and passed away one afternoon, much more quickly than expected. The night she went home to be with the Lord, my family - my mom, dad, brother, and I - had a decision to make. Though none of us was truly hungry, we had not eaten in several hours and knew that we should. But where do you go when your world has been turned upside down? For us, the answer was easy. We wanted to be with family, and for us, family meant Chick-fil-A.
There is no way the team members could have been aware of our situation, however, we were treated with the utmost respect, care, and compassion. Though it was nearing 9pm and the last hour of operation, each face shared a smile and each mouth cheerfully uttered "my pleasure."
One team member, however, was aware of the events of our day. Over the course of several months, our store's marketing director had reached out and formed a relationship with my family, as she had also done with many other families in our area. I will never forget that night, for she not only welcomed each of us with a hug and discounted our meals, but she proceeded to pull a chair over to our table, silently offering the support we needed.
Chick-fil-A is many things, like tasty food and a clean environment. For me, however, Chick-fil-A is more than a restaurant. Chick-fil-A is family.