I have long waited to share this story with others. Thank you for this opportunity to write about the amazing service that David Murphy delivered so many years ago.
About 20 years ago, I was a college student attending college and working part time. After work one afternoon, I stopped by the Chick-fil-A location in the Victoria Mall. I ordered lunch and added a brownie to the order, which I never did as dessert was kind of a no-no for me.
When I got home, about 15 minutes later, as I lived clear across town, I opened my bag to discover that I did not receive my brownie though I had paid for it. Ugh! I called the restaurant to tell the manager what happened and hoped that he would tell me that I could perhaps get a free brownie the next time I went there. David Murphy, now the Operator of a different Chick-fil-A franchise in our town, was the person with whom I spoke.
He gave the usual regrets and then he did something very strange. He asked me where I lived. I told him I lived across town. He then asked for my address. I was a little concerned, especially when he asked how to get there. I told him, however. Then he asked me how many people were at my house! What?! Now I was concerned as I was alone, so I told this person who I had just given the directions to my house to that there were two of us there. He promptly said, "Ok." He ended the conversation with saying that he would correct this problem, and I thought, "Sure you will."
About 20 minutes later, the doorbell rang, and there was David Murphy at my door with two brownies and a lemon meringue pie! I could not believe my eyes! Never before nor since have I ever received such treatment from any establishment. I was stunned! I was a poor college student who didn't get a brownie, but what David Murphy understood was that I would also be a lifetime customer if I was treated right, and I am! He was such a nice guy whose act has stayed with me for decades. Thank you, David Murphy!