Hometown Service In The City
The Crystal City Chick-fil-A (Arlington, VA) is the best possible example of how a franchise can still have that hometown feel. While I had been to other Chick-fil-A's in the past, I "found" this one when a friend sent me a notice about their upcoming Mother/Son Date "Knight" (almost a year ago now).
My son had just turned one and I was a newly single mother. I am not sure what I expected from a fast food restaurant, but I felt like it was something we could do together. I did not expect tablecloths, table-side service, blow-up swords, a crown for him, and a small parting gift of candy. Over the next year, I have regularly stopped here for breakfast after dropping him off before heading to work and brought him here on Saturday mornings for our "special" breakfast.
In that time, I have never had anything but outstanding service. The smiling faces of everyone in the store make any day a little easier and make the good days even better. I have seen them host a Military Appreciation Night and now a Daddy-Daughter Date Night. They embrace their community and get to know their customers. They ask about my son when he is not here and greet him with smiles when he is (even when I am cringing as he gets a little too excited dipping fruit cup contents into his ketchup). I have watched the way they work together when no one is looking and they treat each other the same way they treat their customers. Probably why so many of the same people are still here.
I feel lucky to have this restaurant in my community. It is a welcoming place for children and adults alike. Chick-fil-A should be extremely proud of this restaurant and should use it as an example of a gold-star location. Thank you to the men and women in Crystal City who make my visits so special.