A Special Daddy-Daughter Eveni
I missed the Daddy-Daughter night because I didn't make the reservations in time. When I mentioned it to the Bristow, VA franchise manager, Kelly Brown, she told me to call ahead and let her know the next time I bring her in and she will give us a special treat. A special treat she did and even more!
Read part of my letter to Mike Lovitt, the franchise operator -
I want to take a moment and thank Kelly Brown, you, and the rest of your staff for making the Daddy-Daughter Dinner a special evening for Cindy and I. From the time that we entered your restaurant until the time that we left, we were treated as if we were your only customer. The flowers and the balloons, the table covering, the plates, the plastic champagne glasses filled with Sprite, the three courses delivered one at a time, and the special dessert all made it a memorable event. Kelly was there smiling throughout the evening and her staff routinely came over to refill our drinks, clear our used utensils or ask if we needed anything more.
We both were very much surprised because it was such a special evening and she thought that we were stopping by Chick-fil-A to pick up a quick dinner. We were not surprised by the customer service because we both see it each time we enter your restaurant – we are always treated as if we are your only customer. I don’t expect it, but you provide it.
The old bracelet with the letters WWJD (What Would Jesus Do?) is lived out in the everyday work at your Chick-fil-A franchise. I see each employee treating other with respect in dignity. I see managers helping out at the counter or the drive-thru window wherever needed. I see your seasoned veterans showing your new employees the work ethic that your franchise fosters not by talking about it, but by doing it. They treat everyone (employers and customers alike) as if they were Jesus walking into your restaurant or working beside them. God bless you for your business ethic.