A Food Allergy Mama's Dream
I recently had a child diagnosed with some severe, life-threatening food allergies. Before his food allergies were diagnosed, we weren’t partial to any particular restaurant, but since his diagnosis,
Chick-fil-A has quickly become one of our favorite places to go.
The first time I ever ordered the Grilled Nuggets, your employees were very patient with me as I asked several questions regarding the packaging and preparation procedures for them. Once I felt satisfied that these would be safe for my child, an employee then went out of her way to inform me that she would have the staff change their gloves before packaging my food for me – something I hadn’t even thought to ask.
Since then, we have visited your American Fork, UT location often, and each time, I become more and more impressed with your business. Even during the busiest times of the day, the service is surprisingly fast both in the drive-thru and inside the restaurant. Everything is always clean. Your employees always work with positive energy and they always have ear to ear smiles. Your employees also consistently ask me about my dining experience and ask to refill my drink.
Today we visited your new facility in Provo, UT and the service was consistent with my experiences in American Fork. It is obvious to me that a strong culture of leadership is emphasized in your company from the top down. Thank you.
It is truly a treat for me to dine at your restaurant with my young children and it helps for me to have the added peace of mind in knowing that my food-allergic child is safe at your restaurant.
Thank you again!