One of my first jobs out of high school was working at a mall in Hampton, VA. I would usually bring in a bagged lunch for my evening break, but one night I forgot. I remembered all those nights before smelling something too wonderful to put into words and my stomach would growl and my mouth would water just breathing in the delicious aroma. So I decided to find out where this tantalizing restau... read more >
In October 2006, my dad had a very bad stroke. Just out of the blue, he could not swallow well at all. Everything had to have thickner in it. He was in the hospital for 6 weeks and started craving chicken and I thought about your Nuggets. I went and got him some since your store was really close to the hospital. I fed them to him. He said that was the best chicken he ever ate and almost every day ... read more >
My friend Suzanne and I had scheduled her birthday lunch. I told her she could go anywhere she wanted to go so she chose Chick-fil-A.
We usually go to fancier places for her birthday lunch so I wanted to make it extra special. I called one of the store managers for the Newport Beach location and he helped me make it a very special day. I brought china and glassware and table linens and flowers ... read more >
Chick-fil-A always has supreme customer service. As a mom of an infant and a toddler, Chick-fil-A employees help me from the moment I arrive until the moment I leave. One of the Chick-fil-A employees took this to a whole new level.
When I arrived, she held the door open for me so I could push the stroller into the store while holding my toddler's hand. Then she asked me if she could get a hi... read more >
When I was going to college in the hills of Kentucky at a little Christian college called Asbury College about 15 miles south of Lexington. I was so poor and had to borrow and loan just to afford tuition, room and board. That's ok, because I got a good solid liberal arts education which rooted me for the rest of my life.
However, once in a while, the guys from my dormitory would want to get aw... read more >
After 11 years without seeing each other and a long trip from Germany to Georgia, we finally got together. Grandma, who lives in the beautiful Island of Puerto Rico, was coming too, but she didn’t know she was going to see her granddaughter and finally meet her grandson.
All family members, eight in total, arrived the same night. My husband picked up our family from Germany and I did the same wit... read more >
My friends and I have been participating in Cow Appreciation Day for the last six years. This year, by far, will forever be the most memorable. In addition to the annual Chick-fil-A holiday, July 13, 2012 was also my wedding day. Cow Appreciation Day couldn't have been timelier!
My bridesmaid’s family, close friends and I spent the morning "costuming" together. We made name tags that read "Bryde... read more >
Working in a hospital, I am extremely used to our customers being upset with the care, being frightened over their diagnosis, and basically hating the lack of control they feel when we put them in a gown and tell them they can't do anything without calling a nurse.
Developing good customer service skills in an environment where everything we do is intrusive, painful or inconvenient, is a challe... read more >