Working in a hospital, I am extremely used to our customers being upset with the care, being frightened over their diagnosis, and basically hating the lack of control they feel when we put them in a gown and tell them they can't do anything without calling a nurse.
Developing good customer service skills in an environment where everything we do is intrusive, painful or inconvenient, is a challe... read more >
Last Friday my sister-in-law and I decided to take our children out for lunch. Between us we had eight children under eight years old. Yes, we're insane; but desperate to get out of the house. We decided to go to Chick-fil-A because they have an indoor playground and it was bloody hot outside. As we pulled up I realized it was PACKED! Who wants to take eight kids into that? We decided to stay s... read more >
I picked up my son, 2nd Lt. Matthew O., the day after he completed Army Ranger School. If you don't know how grueling this training is please take a moment to read just how incredibly difficult this training program is. Less than 50% of soldiers who begin this training EVER graduate, only 15% of soldiers graduate after passing all three phases without being recycled. It is 61 days of pure hell, ex... read more >
Growing up in Georgia, Chick-fil-A has always been a fixture in my life. Though others could say the same, I believe mine to be a unique connection. My father, Tommy King, told me that back in the early 50’s, he was one of the first to try Mr. Cathy's newest creations: a chicken sandwich.
Seated in a booth with his boyhood friends, in the original Dwarf House, on Central Avenue in Hapeville, GA ... read more >
Our developmentally disabled son, Aaron, loved to go to Chick-fil-A with his job coach, Barbara, his best friend, Vanessa, and his other "homies" -- a loving term they used for one another. They spent countless days over the past 10 years enjoying Chick-fil-A Chicken Sandwiches, Chicken Nuggets, and dipping sauce, of course!
I was the Mom, so I didn't get to enjoy those lunches with the "homie... read more >
I was a sophomore in college. The only thing I knew about your restaurant was that they had crazy good food.But being a second year business student in college brought the Chick-fil-A experience full circle for me. I had the unforgettable opportunity to hear Truett Cathy speak.
He talked about starting the business and how it had grown. He gave great insightful tips on successful business proced... read more >
My son, Brian, practically lived off of Chick-fil-A sandwiches. He was a college student at JMU at the time that his mother and I were living halfway across the world. To supplement his meager grocery budget, he made it a point to travel to every Chick-fil-A grand opening to be one of the first 100 customers there so he could receive the free Chick-fil-A meal cards. He would often leave his home t... read more >
My Mom, Sylvia, lost her valiant battle with lung disease on June 14th. She and my Dad, Chet, enjoyed lunch every day at Gary Harris' Chick-fil-A on International Speedway in Daytona Beach, FL. The staff at this Chick-fil-A is phenomenal. They rallied around my Dad to help him through this difficult time. We received personal phone calls and visits from staff offering hugs, help and words of comfo... read more >