practices of Chick-fil-A, Inc.
("Chick-fil-A") and, as applicable, its affiliates, subsidiaries and
related entities such as CFA Properties, Inc. and CFA Servco, Inc.
("Affiliates"), (Chick-fil-A and its Affiliates
are referred to herein, as the context may require, as "we",
"us", or "our"). It covers the information
that Chick-fil-A collects about you, how we use and share this information, and
your choices regarding our collection and use.
Contact Information provided at the end of this Privacy
The Chick-fil-A Franchise System
The Chick-fil-A franchise system is a restaurant network made up of
company-operated, franchised, and licensed Chick-fil-A restaurant businesses.
Chick-fil-A franchisees ("Franchised Operators"
or "Operators") own and operate their own individual franchised businesses.
Chick-fil-A licensees ("Licensees") are granted
a license to use Chick-fil-A's trade name and marks in the sale of
Chick-fil-A products at Chick-fil-A licensed
not apply to the privacy practices of any Franchised Operator or Licensee. Please see the
Franchised Operator and Licensee Online
Services section below for more information regarding a Franchised Operator's or Licensee's
Chick-fil-A and its third-party service providers. As used in this Privacy
Policy, "Personal Information" means information that personally identifies
Chick-fil-A and its third-party service providers collect information about you
from a variety of sources, including information you provide directly to us, and information we collect
about you when you interact with us. For example, we and our third-party service providers collect
information both directly and indirectly from you when you:
access or use our websites, , mobile applications, and online services or programs where this
"CFA Online Service");
order and/or purchase any of our products or services;
contact or communicate with us;
create an account with us;
request information from us;
register for any event or program, and/or participate in any event, program, contest, surveys, or
other promotion that we may offer from time to time (collectively,
begin or complete the application process a franchise opportunity, or for employment by
access or use Chick-fil-A pages or accounts on any third-party social media
platforms such as Facebook, Twitter, or Foursquare
("Social Media Pages");
sign-up for communications (e.g., Email Insiders, Text Insiders, or social media notifications) from us;
provide or submit comments, stories, suggestions, or other content or input to us; and/or
otherwise interact with us and CFA Online Services.
We may combine any of the information collected about you for the purposes described in this Privacy
We and our third-party service providers collect Personal Information provided by you or on your behalf,
which information may include your:
telephone numbers (including mobile numbers);
date of birth and/or age;
demographic information; and/or
financial information (e.g., credit and debit card numbers).
We do not require you to provide any information related to your racial origin, religious beliefs, or
We and our third-party service providers may also collect information, including Personal Information,
relating to your purchases from Chick-fil-A and its Franchised Operators and
Licensees, such as the authorization code of the transaction, payment method, the date and time of the
transaction, items purchased, and the purchase price ("Transaction Data").
Information Collected Automatically
We and our third-party service providers use Traffic Data, Cookies, Web Beacons, and other tracking
technologies to automatically collect certain information from you when you use CFA Online Services. The
following are examples of information we may collect with these technologies:
your IP address, browser type, and operating system;
pages you view within CFA Online Services;
websites you visited before coming to CFA Online Services;
emails from us that you open and/or forward; and/or
offers or links from us to which you connect.
We use this information to personalize your online experience and for marketing purposes.
Traffic Data. CFA Online Services automatically track and collect
your IP address, domain server, type of computer, and type of web browser (collectively,
"Traffic Data") for our marketing purposes and to manage and improve
CFA Online Services.
stored on a user's computer and allow websites to remember information about users
for marketing purposes, and to help personalize and improve CFA Online Services. Most browsers
automatically accept Cookies. You have the choice to set your browser to accept or reject Cookies. Each
browser is different, so check the "Help" menu of your browser to learn how to change your Cookie
preferences. You can also learn more about Cookies at the following websites:
If you choose to decline Cookies, you may not be able to fully experience the interactive features of
our CFA Online Services or programs, features, and services made available through any of CFA Online
Web Beacons. Certain pages on CFA Online Services and Social Media
Pages may contain web beacons (also known as Internet tags, pixel tags, and clear GIFs), which are small
bits of code embedded in pages or images on CFA Online Services and Social Media Pages
("Web Beacons"). We may also include Web Beacons in e-mails we send to
you to learn if messages have been opened, acted on, or forwarded. You can disable the ability of Web
Beacons to capture such information. Please refer to the "Help" menu of your browser to learn more
about Web Beacons and your ability to disable them.
Other Technologies. We and our third-party service providers may
also utilize other tracking technologies. For example, if permitted by applicable law, we may collect
"referrers" and various environmental variables. A "referrer" is information the web browser passes
along to our or our third-party service provider web servers, which refers to the URL from which you
accessed CFA Online Services. Environmental variables may include, among other things, the domain from
which you access the Internet, the time you accessed CFA Online Services or Social Media Pages, the type
of web browsers and operating system or platform used, the Internet address of the website you left to
visit CFA Online Services or Social Media Pages, the names of the web pages you visit, and the Internet
address of the website you visit next. These environmental variables are collected by most websites.
We use these technologies for marketing purposes and to optimize user's experience with CFA Online
We treat information automatically collected as non-personally identifying information. Such information
may be combined with your Personal Information so that we can improve and customize CFA Online Services
and our communications and Promotions. To the extent that information automatically collected is
combined with Personal Information, we treat the combined information as Personal Information for the
We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), on certain CFA
Online Services. Google Analytics collects information such as how often you visit CFA Online Services,
what pages you visit within CFA Online Services, and what other sites you visited prior to coming to the
applicable CFA Online Service. We use the information provided by Google Analytics to improve CFA
Online Services. For more information regarding how Google collects, uses and shares your information
Google provides users more choice on how their data is collected by Google Analytics by developing an
Opt-out Browser Add-on which can be located at:
By installing this Add-on, no information is being sent to Google Analytics.
California's Do Not Track Notice
At this time, there is no worldwide uniform or consistent industry standard or definition for responding
to, processing, or communicating Do Not Track signals. Thus, CFA Online Services are unable to respond
to Do Not Track Signals. We do not, however, currently track your Personal Information over time and
across third-party websites.
Chick-fil-A does not allow third parties to collect Personal Information about
your online activities when you use CFA Online Services for such third party use. We do use third party web
analytics services on CFA Online Services, such as Google Analytics, to help us obtain and analyze
information about your browsing or usage habits but this information does not include Personal Information
other than your IP address.
In addition to the information described above, we and our third-party service providers may collect
additional information when you utilize any of our mobile applications, including the type of mobile
device you use, the temporary or persistent unique device identifiers (sometimes called UDID), the IP
address of your mobile device, your mobile operating system, the type of mobile Internet browsers you
use, and information about the way you use our mobile applications.
If you utilize any of the location-based services in our mobile applications, such as Find a Restaurant,
we and our third-party service providers may collect, use, and share location data, including the
real-time geographic location of your device. We use such information to provide and improve
location-based products and services. You may opt-out from further allowing us to have access to your
location data by adjusting the permissions in your mobile device.
We use your information that we collect, including Personal Information, for a variety of business
providing our products and services to you;
communicating with you regarding our restaurants, products, services, events, Promotions, other
tailoring our products, services, Promotions, communications, and CFA Online Services, and
advertisements to your interests;
creating and managing your accounts with us (e.g., E-mail Insiders, Text Insiders, online
registration for events, online ordering, mobile payments, etc.);
administering our Promotions and other offers;
responding to your inquiries, comments, stories, or postings;
improving and customizing our products, services, Promotions, and CFA Online Services;
for internal operations such as enhancing our product and service offerings, marketing efforts, and
to conduct research and analysis;
developing new products, services, and Promotions;
for marketing purposes;
to protect the security and integrity of our business and CFA Online Services.
Information Sharing and Disclosure
We share and disclose your Personal Information under the following circumstances:
with third parties that provide a variety of services on our behalf, including the development,
maintenance, and support of CFA Online Services and Social Media Pages, payment processing, online
and mobile application ordering, the distribution of email and mobile messages, Promotions, and
marketing research and analysis;
within Chick-fil-A and with its Affiliates (as such terms are defined above
with our Franchised Operators and Licensees in order to provide our products, services, and
Promotions to you, and for marketing purposes;
to comply with law, a court order, or other legal process, or in connection with a legal
as may be necessary to protect the safety, property, or other rights of
Chick-fil-A, its Affiliates, Franchised Operators and Licensees, and our and
their respective employees, customers, visitors, users, or any other person or entity;
to enforce any applicable terms and conditions and other agreements;
in the event of a corporate transaction;
in aggregated or other non-personally identifiable form; and/or
in accordance with your consent.
We do not sell your Personal Information to third parties for their marketing purposes.
User Generated Content
CFA Online Services and Social Media Pages may allow users to post messages and submit their own content
(e.g., stories, comments, blogs, postings, etc.), which may include Personal Information. You are
responsible for all actions resulting from any information, including Personal Information, which you
post on CFA Online Services or Social Media Pages. Please remember that any information you post
Chick-fil-A is not responsible for the results of such postings.
Collection and Use of Personal Information of Prospective Chick-fil-A
If you complete an application for a franchise opportunity with Chick-fil-A, or
express interest or otherwise request information about franchise opportunities, we collect Personal
Information that you provide in connection with your request for information and/or to evaluate your
application for a franchise restaurant business opportunity. We may also collect Personal Information about
you from third parties to supplement, update, or verify your information, and/or to process your application
for consideration as a Franchised Operator. Applicable law may require that you authorize a third party to
share your Personal Information with us before we can acquire it. Failure to provide any requested
information may negatively impact consideration of your application to become a Franchised Operator. By
expressing interest in becoming and/or applying to become a Franchised Operator, you consent to our
collection, use, and disclosure of your Personal Information in this manner.
Collection and Use of Personal Information of Chick-fil-A, Inc. Employment
If you complete an application for employment with Chick-fil-A, Inc., or request
information regarding such opportunities, we collect Personal Information that you provide in connection
with your request for information and/or to evaluate your application for employment with
Chick-fil-A, Inc. We may also collect Personal Information about you from third
parties to supplement, update, or verify your information, and/or to process your application for
consideration as a Chick-fil-A, Inc. employee. Applicable law may require that
you authorize a third party to share your Personal Information with us before we can acquire it. Failure to
provide any requested information may negatively impact consideration of your employment application. By
applying to become an employee of Chick-fil-A, Inc. you consent to our
collection, use, and disclosure of your Personal Information in this manner.
We provide you with the opportunity to update and/or delete certain information and to opt-out of having
your Personal Information used or disclosed for certain purposes. For example, you may
correct, update, and delete your online accounts;
change your choices for subscriptions and certain communications (e.g., Email insider, Text insider,
and other notifications);
choose whether to receive Promotions and offers from us;
request that we do not share your Personal Information with third parties for their marketing
request access to your Personal Information.
You may exercise your choices by contacting us via the
Contact Information provided at the end of this Privacy
Policy, or following instructions provided in communications sent to you.
Because we plan our communications in advance, it may take several weeks for your request to become
effective. If you continue to receive our communications after expressing an opt-out preference, please
let us know so that we can investigate the situation.
Please be aware that, if you do not allow us to collect and use your Personal Information, we may not be
able to deliver certain products, services, Promotions, and offerings to you.
We do not knowingly collect Personal Information online from children under the age of 13 without
parental or guardian consent. Please contact us via the
Contact Information provided below if you believe we may
have collected such information without parental or guardian consent or other than in a manner
authorized by law, and we will work to delete it.
We seek to keep your Personal Information secure and implement reasonable technical, administrative, and
physical safeguards to help us protect such information from unauthorized access, use, and disclosure.
When we collect or transmit sensitive information such as a credit card number, we use industry standard
methods to protect that information. We also request that our third-party service providers use
commercially reasonable security measures to protect your information from unauthorized access or use.
However, no method of electronically transmitting or storing data is ever completely secure, and
therefore, we cannot guarantee that your information will never be accessed, used, or disclosed in a
Links, Third-Party Websites, and Social Media Platforms
CFA Online Services and our communications may contain links to other third-party websites, including,
without limitation, the websites of Franchised Operators and Licensees, and social media platforms such
as Facebook, Twitter, or Foursquare (such third-party websites and social media platforms are
collectively referred to herein as "Linked Sites"). We are not
responsible for the privacy practices, policies, or content of any Linked Sites, even if you link to
Sites. We have no control over the collection or use of information, including Personal Information, on
any Linked Site. We encourage you to read and understand the privacy policies of any Linked Sites that
Franchised Operator and Licensee Online Services
Chick-fil-A Franchised Operators and Licensees are independent third parties and
may own, operate, and maintain a website, mobile application, social media page, or other online service for
his, her, or its franchised or licensed restaurant business ("Franchised Operator or
Franchised Operator or Licensee Online Services that you visit. Questions or concerns regarding any
Franchised Operator or Licensee Online Services should be directed to the applicable Franchised Operator or
We may, subject to certain terms and conditions, allow a Franchised Operator or Licensee to link to CFA
Online Services. Chick-fil-A, however, is not responsible or liable for any
Franchised Operator or Licensee Online Services, even if it is linked to this Site, or for any Franchised
Operator's or Licensee's online conduct and privacy practices.
"Phishing" is a scam designed to steal your Personal Information. If you receive an e-mail that looks
like it is from us asking you for your Personal Information which you suspect may be a scam, please
Visiting this Site from Outside of the United States
If you are visiting CFA Online Services or Social Media Pages from outside of the United States or
otherwise contacting or visiting us from outside of the United States, please be aware that your
Personal Information may be transferred to, stored or processed in the United States, where our servers
are located and our central database is operated. The data protection and other laws of the United
States and other countries might not be as comprehensive as those in your country. By providing your
information, you understand that it may be transferred to our facilities and to those third parties with
along with the date on which it was most recently updated, on CFA Online Services. Please check our
affects the use or disclosure of your Personal Information, a notice will be posted at
www.Chick-fil-A.com along with a link to the updated Privacy
Policy. Your continued use of CFA Online Services and/or provision of your information thereafter
constitute your acceptance of such changes. Please contact us as described below if you would like
information regarding any changes.
contact us in any of the ways set forth below.
5200 Buffington Road
Atlanta, Georgia 30349-2998
Attn: Sherri Ellenberg
Via the web:
1-866-CFA-2040 or 1-866-232-2040
Copyright © 2014 Chick-fil-A, Inc. All rights reserved.