Chick-fil-A One™ Breakfast Giveaway FAQs

NO PURCHASE NECESSARY. Void where prohibited by law. Open to legal residents who are 13+, download or update the Chick-fil-A® App, and have a Chick-fil-A One™ Account. Giveaway Period begins 12:01 A.M. ET on August 31, 2017; ends at 10:30 A.M. local time on September 30, 2017. Offer only available during breakfast hours and must be redeemed by placing a mobile order or scanning the “My Card” QR code via the App for your choice of a Chick-fil-A® Chicken Biscuit, Egg White Grill or Hash Brown Scramble Bowl. This promotional offer is valid only at participating Chick-fil-A restaurants and is subject to availability. This Promotional Offer has No Cash Value. Offer must be redeemed by September 30, 2017 at 10:30 A.M. Local Time. Limit one offer per Chick-fil-A® One account.

What is the free breakfast offer that I can receive on my Chick-fil-A One™ app?

What is the free breakfast offer that I can receive on my Chick-fil-A One™ app?

A. Participating restaurants will offer customers the choice of a Chick-fil-A® Chicken Biscuit, Egg White Grill or Hash Brown Scramble Bowl (during Breakfast hours) through the Chick-fil-A One App. Customers need to download the latest version of the Chick-fil-A One App and have a Chick-fil-A One™ Account to receive the offer. Offer must be redeemed by September 30, 2017 at 10:30 A.M. at your local Chick-fil-A restaurant.

How do I receive my free offer?

How do I receive my free offer?

A. 1. Download the Chick-fil-A One App on your smartphone, available for free from the Apple App Store or Google Play Store. If you already have the Chick-fil-A One App, please ensure you have updated to the latest version. 

 

For Apple iPhones, it needs to be version 5.13 or higher. You can check this by navigating to the Chick-fil-A App > tapping "About Chick-fil-A One" (located on your Chick-fil-A One card) > then looking towards the bottom where it says "Version." 

 

For Android phones, it needs to be version 3.13.0 or higher. You can check this by navigating to the Chick-fil-A App > tapping “Menu” > “Settings” > then looking towards the bottom where it says "Version." 

 

2. Once you've downloaded or updated the app, tap on "Join Chick-fil-A One". 

3. If you have an existing Chick-fil-A One™ Account (e.g. from Cow Calendar Card, Kids Club or Catering), please sign in with that email address and password or by signing in with your Facebook or Google account. Or, you can create a new Chick-fil-A OneAccount. 

5. The free breakfast offer will appear on the app’s homescreen and on the “Treat” screen. You'll find it in your "available treats" section on the main page of the app if you scroll down a little. In order to see this breakfast offer, you may need to scroll horizontally through your available treats if you have other treats available.

How do I redeem my free offer?

How do I redeem my free offer?

A. This offer may only be redeemed by placing a Mobile Order or by scanning the “My Card” QR code found in your app at the register.

 

Please follow the steps below in order to place a mobile order:

1. Select the free breakfast item you'd like by tapping "Choose" underneath its picture in the app. 

2. Select "Add to Mobile Order" when presented with the option. 

3. Select the restaurant where you'd like to redeem your breakfast item. You can search or use the map.

4. Then choose how you'd like to receive your order. You can select "Carry Out" at every restaurant.  Some restaurants offer “Curbside” or “Drive-Thru” service as well. If you want to go through the drive-thru, it may be necessary to “scan at restaurant” to redeem this offer.

5. Add any other items, like a side or a beverage, and then tap "Submit" to complete you order.

6. When you arrive at the restaurant, either tap "I'm Here", for a “Carry Out” or “Curbside” order or follow the directions presented on your screen for a “Drive-Thru” order so your food is prepared hot and fresh.

How long does this free breakfast promotion last?

How long does this free breakfast promotion last?

A. Customers may claim and redeem  the free breakfast offer by joining Chick-fil-A One™, after downloading or using the latest version of the Chick-fil-A Oneapp between August 31, 2017 at 12:01 A.M – September 30, 2017 at 10:30 A.M. at your local area participating Chick-fil-A restaurants, subject to availability.

Can I redeem more than one of the free breakfast items offered?

Can I redeem more than one of the free breakfast items offered?

A. Only one breakfast item can be received and redeemed per Chick-fil-A Oneaccount.

Where can I redeem my free breakfast offer?

Where can I redeem my free breakfast offer?
A. You may redeem your free breakfast offer at any participating Chick-fil-A restaurant, subject to availability. Please note that many Mall locations do not serve breakfast or serve limited breakfast items so all of the Giveaway products may not be available. Please also note that the offer cannot be accepted at Chick-fil-A Express and Chick-fil-A licensed locations such as those in airports, college campuses, office complexes and hospitals. These locations are not operated by Chick-fil-A, but are operated by professional third-party food contractors who currently are not capable of processing offers through the Chick-fil-A One app.  Please remember, this offer must be redeemed by September 30, 2017 at 10:30 A.M at your local area participating Chick-fil-A restaurant.

What is a Chick-fil-A One™ account?

What is a Chick-fil-A One™ account?

A. A Chick-fil-A One account gives you access to the Chick-fil-A App, including mobile ordering, payment, and our membership program. A Chick-fil-A One™ account will be needed in order to redeem your free breakfast offer.

What if I was Chick-fil-A One™ member before August 31, 2017?

What if I was Chick-fil-A One™ member before August 31, 2017?

A. Existing Chick-fil-A One members who joined before August 31, 2017 are still eligible for the breakfast offer. You will need to ensure you have downloaded and updated to the latest version of the Chick-fil-A OneApp. 

I received an email after logging into my Chick-fil-A account on www.chick-fil-a.com saying that I am now part of Chick-fil-A One™. Does this mean I received my offer?

I received an email after logging into my Chick-fil-A account on www.chick-fil-a.com saying that I am now part of Chick-fil-A One™. Does this mean I received my offer?

A. You must redeem offer within the Chick-fil-A One™ App in order to receive it. The offer must be redeemed by placing a mobile order or scanning the QR code found on the “My Card” screen through the Chick-fil-A One™ app by September 30, 2017 at 10:30 A.M. at your local participating Chick-fil-A restaurant. 

Can I redeem my offer for something other than one of the three breakfast items?

Can I redeem my offer for something other than one of the three breakfast items?

A. The only offerings available for this giveaway are the Chick-fil-A® Chicken Biscuit, Egg White Grill or Hash Brown Scramble Bowl. (during Breakfast hours).

I don’t have a smartphone. Can I still receive the offer?

I don’t have a smartphone. Can I still receive the offer?

A. Unfortunately, this free offer is only available to those who are using the latest version of the Chick-fil-A One App.

Can I upgrade my free breakfast offer or apply the free breakfast item towards a meal?

Can I upgrade my free breakfast offer or apply the free breakfast item towards a meal?

A. You may add other items to your order or customize your breakfast item, but these extra items are not part of the offer and will be charged at the normal price for at the restaurant.

Do I have to pay for the mobile app?

Do I have to pay for the mobile app?

A. The Chick-fil-A OneApp is free of charge. However standard data rates may apply if using cellular network.

Can I combine my free offer with others in this transaction?

Can I combine my free offer with others in this transaction?

A. The free breakfast offer may be combined with other orders in this transaction, but the customer will have to pay the difference in price.

How old do you have to be to participate in the breakfast giveaway?

How old do you have to be to participate in the breakfast giveaway?

A. You must be 13 years of age as of August 31, 2017 to participate.

How do I give feedback about the breakfast offer?

How do I give feedback about the breakfast offer?

A. We'd love to hear from you. Once you've redeemed your breakfast item, you can use our 5-star rating system to tell us how you felt about your choices. To rate, go to Treats (on the Chick-fil-A One profile card) > Scroll down and tap “past treat” to give your treat a star rating.

When I tried to redeem my free breakfast item through mobile ordering, it still charged me for the breakfast item. Why?

When I tried to redeem my free breakfast item through mobile ordering, it still charged me for the breakfast item. Why?

A. Please ensure that you have not redeemed the offer on a previous visit. We may also be experiencing technical difficulties and will work to resolve these quickly.

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