Our restaurants comply with all federal, state and local regulations. All Chick-fil-A franchise Operators and Team Members have been instructed to follow or exceed CDC guidance for increased hand-washing, cleaning and disinfectant procedures. Chick-fil-A, Inc. will continue working with the CDC, other industry partners, and our internal innovation teams to adjust our operations to minimize any potential risk of spreading illness.

Here are some of the steps we’ve taken in recent weeks:

• While our restaurant dining rooms closed nationwide the week of March 16, we have continued to serve customers through drive-thru, curbside pick-up or delivery. Now, as guidance from the CDC and government officials continues to evolve, and some states begin to ease restrictions on the closure of local businesses, you may see some of our restaurants open their doors for carry-out. While Operators are equipped and empowered to make decisions that best serve the unique needs of their communities, our commitment to Safe Service remains constant. Find information about service modifications at your local restaurant here.
• When clocking in for their shift, Team Members are prompted to review a list of symptoms, including those of COVID-19, and are advised to go home if they are displaying symptoms or have displayed any symptoms in the past 24 hours. Team Members must also wash their uniforms daily.
• We are also making thermometers available to our Operators for Team Members to be able to check their temperature before entering the restaurant.
• Restaurant Team Members have been instructed to wash their hands at an even greater frequency. This includes a minimum of every 60 minutes and to sanitize hands more regularly. To ensure adequate hand washing, we have deployed new outdoor hand-washing stations for restaurant Team Members, as weather permits.
• To help restaurant Team Members maintain six-feet separation from each other and Guests whenever possible, we have created a visual diagram with guidelines. Because each restaurant is independently owned and operated and building design and operations vary restaurant-to-restaurant, these operations may look different at your local location.
• To further limit person-to-person contact, we are recommending a new procedure where Guests will have the ability to swipe their own credit card and will no longer have to provide credit card PIN entry or sign for receipts. Team Members will use a plastic bin to collect cash and return change.
• Payment and meal delivery will be carried out by separate restaurant Team Members, so a Team Member who processes payment should not touch any packaging unless they first change their gloves and wash their hands. (Food preparation has always been done by different Team Members than those handling payments or serving Guests.)
• All meal delivery must be contactless by using a plastic bin or tray to deliver meals.
• All delivery meals are required to be sealed with delivery stickers to ensure they have not been opened since being prepared and packaged.
• Restaurants utilize three different cleaners that are on the United States Environmental Protection Agency’s (EPA) list of disinfectant products for use against SARS-CoV-2 (the virus that causes COVID-19).  Team Members use these products to disinfect restaurants throughout the day, with greater frequency at high touchpoints. Point-of-sale systems are sanitized every 60 minutes or less with one of these three different disinfectants.
• Chick-fil-A has sent guidance to all its vendors and delivery partners who regularly make stops at our restaurants advising them on our enhanced protocols to help ensure they are taking necessary precautions to protect our restaurants and communities.

All Chick-fil-A restaurant Team Members are required to wear face coverings as part of the Chick-fil-A uniform. In August, we introduced a new custom Chick-fil-A-branded face mask that is adjustable and washable. While face masks are the most effective face covering for mitigating the spread of COVID-19, Team Members are permitted to wear face shields where state and local ordinances allow. Although the Centers for Disease Control and Prevention (CDC) does not generally recommend use of face shields as a substitute for masks, they remain an alternative in certain situations where face masks cannot be tolerated, such as for medical or heat-related considerations. Re-wearable masks must be washed after shifts end and prior to reuse.

Chick-fil-A restaurants offer a variety of different delivery options, including delivery by Team Members from the Chick-fil-A restaurant, or through our national delivery partners, DoorDash, Grubhub and Uber Eats. Delivery options varies by location. Customers are encouraged to ask their local restaurant or visit chick-fil-a.com/delivery.

We are taking extra precautions in our restaurants and with our delivery orders, including:

• In our restaurants, all actions and processes are in accordance to or exceed CDC guidelines for increased handwashing, disinfectant and cleaning procedures.
• We proactively closed our restaurant dining rooms nationwide the week of March 16 to limit person-to-person contact.
• Restaurants utilize three different cleaners that are on the United States Environmental Protection Agency’s (EPA) list of disinfectant products for use against SARS-CoV-2 (the virus that causes COVID-19).  Team Members use these products to disinfect restaurants throughout the day, with greater frequency at high touchpoints. Point-of-sale systems are sanitized every 60 minutes or less with one of these three different disinfectants.
• “Leave at the front door” is a delivery option across all platforms to limit person-to-person contact.