During this holiday season, we want to remind our customers that our restaurants are committed to safety and high operating standards. We are also working to ensure customers have not only a safe experience, but a convenient and efficient one as well.

Customers are now able to make online orders from their local Chick-fil-A restaurant through chick-fil-a.com. When placing an order online, customers can choose from the full Chick-fil-A menu and Chick-fil-A One^® members can redeem rewards, just like on the Chick-fil-A App. To limit person-to-person contact, the majority of our restaurants are serving customers through the drive-thru, Curbside pick-up and/or delivery. Additionally, we have implemented a comprehensive safety plan with strict protocols to help protect our Guests and Team Members.

For more information on how to use the Chick-fil-A App for delivery or pick-up, read our guide to delivery and contactless ordering.

As communities continue to feel the impacts of COVID-19, Chick-fil-A, Inc. and Chick-fil-A restaurants throughout the country are finding ways, big and small, to meet needs and encourage care. In April, Chick-fil-A, Inc. distributed $10.8 million to its more than 1,800 franchise Operators as a COVID-19 community relief effort. Read stories of how some Chick-fil-A Operators used this fund to give back to first responders, health care workers, Chick-fil-A Team Members and their families.

As part of our commitment to safety for both Customers and Team Members during COVID-19, we are updating the Chick-fil-A uniforms with new custom Chick-fil-A-branded masks. All Team Members are required to wear face coverings as part of their uniform. The new mask is adjustable, washable and provides more breathability and comfort. Additionally, with Team Member comfort and safety in mind, we’re introducing new Team Member drive-thru polo shirts that are designed with an evaporative cooling technology that will improve Team Member comfort while working in warmer temperatures. Read more about our ongoing commitment to Safe Service.

As states and local communities begin to reopen for business, we are sharing our commitment to Safe Service and our approach to expanding the levels of service offered at restaurants. We want Guests to know – no matter which restaurant you visit – you will continue to receive the high-quality food, service and hospitality that you’ve come to expect from Chick-fil-A. Click here to read more.

For every new restaurant we open, we donate to a local food bank through our partnership with Feeding America. More than ever, food banks are experiencing a strain in resources due to COVID-19. Beginning May 21, we are inviting you to join us in the effort to fight hunger by making a donation to Feeding America’s COVID-19 Response Fund via their website feedingamerica.org/cfa.

In the coming weeks, you may see some of our restaurants open their doors for carry-out. Although we are not opening dining room seating or playgrounds just yet, Guests may notice changes inside our restaurants, including plexiglass partitions and hand sanitizer stations available for their use. Restaurants will provide contactless ordering and ask Guests to practice social distancing as they wait in line. Look for signage to help you navigate any operational changes within our restaurants.

Our restaurants put the health of Guests and Team Members first and continue to follow relevant state and local health guidelines. In all of these changes, Safe Service is our first priority.

Safe service is our top priority. As some states begin to ease restrictions on the closure of local businesses, we are going to take additional time to review our operations and ensure we have necessary precautions in place to protect our Guests and Team Members before we reopen our dining rooms. In the meantime, you can still enjoy Chick-fil-A through our drive-thru, curbside pick-up and delivery, and you can take advantage of contactless ordering and payment through our mobile app. Read more about our efforts to prioritize health and safety during COVID-19 here.

In addition to making operational changes at Chick-fil-A restaurants to help prevent the spread of COVID-19, Chick-fil-A, Inc. is establishing a $10.8 million community relief effort for local Chick-fil-A Operators to assist their communities. To read more about this fund and other ways we are supporting our communities during this time, click here.

The teams at our corporate Support Center and in local Chick-fil-A restaurants are working each day to review the evolving COVID-19 situation and guidelines, and are adapting operations to help minimize close contact among Team Members and guests who visit Chick-fil-A during this time.

In accordance with CDC recommendations, this week Chick-fil-A restaurants began supplying Team Members with face masks or other face coverings. In addition, Chick-fil-A restaurants that are serving through the drive-thru are now equipped with outdoor hand-washing stations for Team Members to frequently wash their hands. Restaurants also have begun new processes for limiting contact in the drive-thru, which vary by location.

Click here to read some of the latest changes guests will see. 

As our restaurants continue to serve local communities through our drive-thrus, we are working tirelessly behind the scenes to adapt our operations to serve Guests while helping combat the spread of COVID-19. Because the CDC has advised handwashing with soap and water is the most effective way to reduce risks of an infection, we are deploying new outdoor handwashing stations for our Team Members. The stations will be added to all drive-thru and mall/in-line curbside locations chainwide by April 11.

Team Members should wash their hands a minimum of every 30 minutes and every time they interact with cash. We also have provided Purell Wipes as a way for Team Members to regularly sanitize their hands in addition to handwashing. They also are frequently disinfecting other items they may touch.

Team Members are encouraged to ask Guests using credit/debit for payment to swipe their own cards, if they can. To further limit person-to-person contact, Guests are encouraged to utilize mobile ordering and mobile payment through the Chick-fil-A App. In addition to drive-thru and curbside pick-up options, delivery is available at many Chick-fil-A restaurants. Read our guide to delivery and contactless ordering, and visit chick-fil-a.com/delivery to view delivery options available in your area.

As an additional precaution, Guests also may see Team Members wearing face protection while working in the restaurant. Chick-fil-A is closely monitoring evolving guidelines and complying with all state and local regulations and mandates regarding restaurant operations.

Click here for additional measures we are taking to ensure the welfare of our Guests and Team Members.

Dear Friends and Customers,

This is an unprecedented and certainly unsettling time for our communities, our country, and our world. 

Amidst social distancing, shelter in place rules, working from home and school closures, our days are different and our challenges, unique. Parents are trying to figure out how they can work and educate their children at the same time. The elderly and home-bound are more isolated than ever before. Grocery stores and retailers are facing extraordinary demands on supply chains and millions of people are finding themselves with dramatically reduced work or no job at all. 

As a result, collectively our lives have drastically changed and our concern – for ourselves, for our communities and for one another – is heightened. All of us at Chick-fil-A want you to know we are in this with you and committed to serving your community with the upmost attention to safety – both for our Operators, their Team Members and all of you. Since its founding, Chick-fil-A has been a purpose-driven organization. That purpose, which is rooted in the legacy of care left by our founder S. Truett Cathy and his deep personal faith, has guided everything we do for more than 50 years. As we navigate this ever evolving and challenging situation, we want to share with you some of the principles we are using to inform our decisions specifically during these difficult times.

Safe Service: The health and safety of those who serve and those we serve is always first and foremost. Everything we do is first examined through this lens. We will not do anything that may sacrifice health and safety.

Implementing Best Practices: We will meet or exceed all applicable local, state and federal laws. We have a dedicated team that is working on ensuring we know how the laws are changing in our community and state. We are working with your local Chick-fil-A Operators to make sure we adjust to those changing laws.

Service to Communities: Because serving our communities, especially during uncertain times, is intrinsic to our purpose we will strive to continue serving Customers – by adjusted means such as mobile ordering with curbside pickup, drive-thru's with social distancing, and delivery so we can continue to provide another option for access to food and genuine hospitality.

Complete Well-being: We are immensely grateful for the people who serve our Customers and communities everyday – our Operators and their Team Members. Their total well-being is on the top of our minds in every decision we are making.

At Chick-fil-A our core values are about coming together and helping one another. We feel the challenges and uncertainty with all of you. We are a community-based business. Our independent Owner-Operators are your neighbors and their Team Members are often the kids you saw grow up in your community. We care for them and their Customers like our own family. 

These certainly are unprecedented times; yet we remain grateful…grateful for the tremendous work of those providing care for the sick, grateful for the opportunity to be a source of comfort and hospitality, and grateful for our Team Members, our Operators and the communities they serve. On behalf of our more than 1,800 independent Owner-Operators and their 150,000 Team Members living throughout your communities, know we care for you and your health and are here for you now and in the years to come.

Tim Tassopoulos
President and COO, Chick-fil-A, Inc.

 

While we can’t have the pleasure of serving you in our dining rooms, our restaurants remain open. We’re here to ease your mind with mobile ordering, mobile payment and delivery options that keep your health and well-being — as well as the health and well-being of Operators and Team Members — as our priority.

To limit person-to-person contact at the restaurant, we offer mobile ordering and mobile payment through the Chick-fil-A App for drive-thru or Curbside pick-up. If you prefer to stay home, delivery is becoming widely available at Chick-fil-A restaurants nationwide through our delivery partners DoorDash, Grubhub and Uber Eats. Additionally, at limited restaurants, Team Members can bring your meal directly to you when you order Chick-fil-A Delivery through the Chick-fil-A App.

Read our guide to delivery and contactless ordering, and visit chick-fil-a.com/delivery to view delivery options available in your area.

This is an unprecedented time. Our communities and neighbors are feeling the increased impact of coronavirus as we all continue to take necessary actions to keep each other healthy. While our Restaurants remain open to provide a nourishing meal and what we hope is a moment of normalcy and hospitality for our Guests, we are committed to ensuring the health and well-being of our Operators, Team Members and customers.

First and foremost, as our Guest, you should know all of our actions and processes are in accordance with or exceed CDC and FDA guidelines. We are keeping in touch with the CDC to ensure as guidance or recommendations evolve, we make appropriate changes to help protect the health of anyone who visits or is served by our Restaurants. We encourage you to continue checking our website for all COVID-19 related updates.

 

As the coronavirus situation evolves, Chick-fil-A Restaurants across the country may adjust their hours of operation, implement operational changes or temporarily close. Our focus during this difficult time is the health and well-being of our Guests and Team Members. To learn more about potential changes at your local Chick-fil-A Restaurant, please visit our location finder here.

Our Operators and their Team Members are the heartbeat of Chick-fil-A and we want to assist them, how we can, in this season. The majority of our restaurants are operated by local, independent, small business owners that care deeply for their Team Members and their communities. To give them the financial flexibility to make the best decisions to care for their people, Chick-fil-A has put in place a comprehensive plan to help offset financial hardship to their businesses related to the current crisis. Additionally, Chick-fil-A owned and operated restaurants are providing paid sick leave for Team Members who have a confirmed case of COVID-19.

Chick-fil-A is closely monitoring and complying with all state and local regulations and mandates regarding restaurant operations. Our highest priority continues to be the health and well-being of everyone who comes into our restaurants. As we navigate the evolving impact of coronavirus on our communities, we are temporarily closing our dining room seating to help limit person-to-person contact. Some of our restaurants may only offer service through our drive-thrus, while others may be able to offer takeout, delivery or mobile order options. Thanks for your patience as our restaurants begin transitioning their operations this week. We know these are challenging times, but we’ll continue to do our best to serve you.

Thank you for your patience as we navigate through the uncharted territories of COVID-19. While our Restaurants remain open to provide a nourishing meal and a caring environment during this unprecedented time, we are committed to ensuring the health and well-being of our Operators, Team Members and Guests. We also take seriously the role in supporting the CDC, state and local health officials and government leaders as they work to contain the virus.

Starting today and as the situation evolves, we will be initiating additional operational changes in Restaurants across the country. We understand this may impact your dining experience and wanted to share some of the changes you may see or experience in your local restaurant:

Closure of playgrounds to focus heightened sanitation efforts in other areas of the Restaurant.

Meals served in carry-out packaging.

Drive-Thru Guests will no longer be offered a printed menu.

Beverage refill service may change.

As COVID-19 continues to impact Restaurants and communities at varying levels, Restaurants may implement additional changes such as reducing operating hours, operating Drive-Thru/Curbside/Delivery only or offering a limited menu.

Our thoughts and prayers go out to those who have been impacted by COVID-19. As always, it is our pleasure to serve you.

To Our Valued Guests,

As our communities continue to feel the increased impact of coronavirus, we feel it is important to share with you what we are doing to help keep people healthy. Please be assured we have protocols in place and are working with the CDC and local public health officials.

At Chick-fil-A, we strive to take great care of the people in communities in which we serve, from local Operators and their restaurant Team Members to Guests dining in our restaurants across the country.

As part of our protocols, our restaurants have heightened their cleaning and disinfecting procedures to maintain a healthy environment for our Guests and Team Members. We’ve instructed anyone who is not feeling well to stay home out of an abundance of caution and self-monitor their symptoms. In addition to following CDC guidance and partnering with local health departments, all franchise restaurants have been equipped with recommended procedures to follow if their community, or someone from their restaurant, becomes impacted by the virus.

As the situation evolves, restaurants may implement additional preventative measures to ensure Guests and Team Member wellbeing, including staffing or service modifications. Each local restaurant Operator will communicate necessary changes within their restaurant.

In addition, actions we have taken over the past several years have helped us prepare for scenarios like this and throughout this process, we have been continuously refining and implementing new procedures. From food safety to health and hygiene to cleaning and sanitation, we have allocated an abundance of resources into building chainwide guidelines that go above and beyond FDA requirements.

Thank you in advance for your patience as we navigate this challenging situation one day at a time and determine how best to continue serving our communities, while maintaining our focus where it belongs: on our Valued Guests and Team Members.

Sincerely,
Tim Tassopoulos, President and COO Chick-fil-A