A Flat Tire and a Busy Drive-Thru: Chick-fil-A’s Impromptu Pit Crew
Denver Chick-fil-A Operator offers up auto-care help -- and goes viral
When the drive-thru line at a Denver-area Chick-fil-A restaurant stopped moving, Kevin Brock, the local franchise Operator, stepped outside to investigate.
What happened next turned his team into a viral Twitter post.
Brock first discovered a stalled car in the most inopportune places at lunchtime: the drive-thru of the busy restaurant. He and other employees pushed the car to the parking lot so that they could jump it and, recognizing the customers were regulars, brought out their usual order while the battery charged.
With the drive-thru now humming along, Brock’s team noticed another customer having problems with her vehicle – this time in the parking lot with a flat tire.
“I’ve never changed a flat tire before, so I asked my friend who I was having lunch with to help out,” said Peyton Garcia, the driver and a local reporter at The Denver Post. “Turns out that the jack didn’t have all the parts. I was on the ground in my white work pants trying to MacGyver the thing, but I’m sure it was obvious we were struggling.”
Serving Sandwiches… And Roadside Assistance
That’s when Garcia stepped away to call her boss and, “when I came back, there were guys standing by my car asking if they could help out,” she said. One of those who offered to help was Brock.
Garcia took to social media to share the story.
Garcia’s post quickly hit 13,000 likes and more than 2,000 retweets. One of the most frequent comments, “Did he say my pleasure?”
“Yeah, I did,” said Brock. “But I was just doing what I’d hope others would do for those in need.”
The best part for Garcia? The next time, she’ll be ready. “Now I know how to change a flat tire,” she said. “Kevin was awesome. He even took the time to make sure I knew not to drive too fast on the spare.”