Restaurant to Bring Approximately 150 Full- and Part-Time Jobs to Community

MANCHESTER, Conn. (Nov. 15, 2021) – A new Chick-fil-A® restaurant is slated to open for business in Manchester on Thursday, Nov. 18. Chick-fil-A, Inc. has selected Alex Ottaway as the independent franchised Owner/Operator of Chick-fil-A Buckland Hills. Ottaway will be responsible for all day-to-day activities of the business, including employing approximately 150 full- and part-time Team Members, cultivating relationships with local organizations and neighboring businesses, and serving guests. Chick-fil-A Buckland Hills is located at 1428 Pleasant Valley Road in the Plaza at Buckland Hills, and will be open from 6:30 a.m. to 10 p.m., Monday through Saturday.

Chick-fil-A remains committed to serving guests safely. Chick-fil-A Buckland Hills will open for drive-thru. Guests can take advantage of contactless ordering and payment through the free Chick-fil-A® App or through online ordering. To learn more about Chick-fil-A’s safety protocols, please visit the COVID-19 response page.

In place of the traditional Chick-fil-A First 100® Grand Opening celebration, Chick-fil-A Buckland Hills will be surprising 100 local heroes making an impact in Manchester with free Chick-fil-A for a year. Additionally, in honor of the new restaurant opening, Chick-fil-A will donate $25,000 to Feeding America. The funds will be distributed to partners within the greater Hartford area to aid in the fight against hunger.

Locally Owned and Operated

Alex Ottaway’s first memories of Chick-fil-A are shared meals and quality time spent with family during weekly visits to Chick-fil-A as a kid. These special moments stuck with him as he grew up, igniting his journey to become a Chick-fil-A Operator. Ottaway started his career with Chick-fil-A as a Team Member, working in Chick-fil-A restaurants throughout high school and college, and was even awarded a $1,000 Chick-fil-A scholarship to help achieve his educational aspirations. From 2010-2014, Ottaway served as a police officer in Wilmington, N.C., where he discovered a passion for helping his community. He later returned to Chick-fil-A to continue serving others as part of the company’s Leadership Development Program, where he spent three years traveling the country opening Chick-fil-A restaurants and building his business and leadership skills.

After ten years of learning the ins and outs of the business, Ottaway is thrilled to start this new chapter as Operator of Chick-fil-A Buckland Hills and looks forward to serving great food to the Manchester area while developing the young leaders on his team

“It’s an honor to bring Chick-fil-A to Manchester and have the opportunity to give back to the community,” said Ottaway. “As a former Team Member and a scholarship recipient, Chick-fil-A has made a tremendous impact on my life, and I hope to make a positive impact on my guests and Team Members as the Operator of Chick-fil-A Buckland Hills.”

Team Member Investment

Chick-fil-A franchised Operators are committed to hiring, developing and retaining top talent, and providing a positive work environment for people of all ages and backgrounds. They also offer their Team Members opportunities for flexible work hours and leadership growth, competitive pay and benefits, hands-on training and mentoring, and the chance to apply for scholarships to support their continuing education.

Quality Ingredients; Delicious Food

Chick-fil-A focuses on serving customers great-tasting food made with high quality ingredients. The produce used in recipes is delivered to kitchens up to six times a week. Salads are made with whole fruits and vegetables that are chopped and prepared fresh throughout the day. Chick-fil-A Lemonade is made from three simple ingredients: lemon juice, sugar and water.

Breaded chicken is pressure cooked in 100%, fully refined peanut oil and all U.S. Chick-fil-A restaurants now serve chicken raised with No Antibiotics Ever, starting from the egg. By not allowing antibiotics of any kind, Chick-fil-A chicken meets the highest commitment for non-antibiotic use. For more information about the Chick-fil-A No Antibiotics Ever commitment, visit

Commitment to Customer Service

With a longstanding tradition in the restaurant industry for setting high standards in customer service, Chick-fil-A earned recognition for providing the "best fast food customer service in America" according to America's Best Customer Service 2020 report by Newsweek, among other honors.

For more information about Chick-fil-A and stories about the Brand’s food, people and customers across the country, visit For the latest news and updates on Chick-fil-A Buckland Hills, visit the Chick-fil-A Buckland Hills Facebook page and follow along on Instagram.

About Chick-fil-A, Inc.

Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,600 restaurants in 47 states, Washington, D.C., and Canada.

A leader in customer service satisfaction, Chick-fil-A was named top fast food restaurant in Newsweek’s 2019 America’s Best Customer Service report and received several honors in QSR’s 2019 Reader’s Choice Awards, including “The Most Respected Quick-Service Brand” and “Best Brand for Overall Experience”. Additionally, Glassdoor named Chick-fil-A one of the top 100 best places to work in 2020. More information on Chick-fil-A is available at