Restaurant to Bring Approximately 120 Full- and Part-Time Jobs to Community

PHOENIX (June 28, 2021) – A new Chick-fil-A restaurant is slated to open for business in Phoenix on Wednesday, June 30. Chick-fil-A®, Inc. has selected Katie Higgins as the independent franchised Owner/Operator of Chick-fil-A Bethany Home. She will be responsible for all day-to-day activities of the business, including employing approximately 120 full- and part-time Team Members, cultivating relationships with local organizations and neighboring businesses, and serving guests. Chick-fil-A Bethany Home is located at 1850 W. Bethany Home Rd., located near Spectrum Mall at the intersection of Bethany Home Road and 19th Ave., and will be open from 6 a.m. to 10 p.m., Monday through Saturday.

Chick-fil-A remains committed to serving guests safely. Chick-fil-A Bethany Home will open for drive-thru and mobile express lane service, with third-party delivery available shortly after the opening. Guests can take advantage of the duel-lane drive-thru, walk-up windows and outdoor patio seating, as well as contactless ordering and payment through the free Chick-fil-A mobile app or through online ordering. To learn more about Chick-fil-A’s safety protocols, please visit the COVID-19 response page.

In place of the traditional Chick-fil-A First 100® Grand Opening celebration, Chick-fil-A Bethany Home will be surprising 100 local heroes making an impact in Phoenix with free Chick-fil-A for a year. Additionally, in honor of the new restaurant opening, Chick-fil-A will donate $25,000 to Feeding America. The funds will be distributed to partners within the greater Phoenix area to aid in the fight against hunger.

Locally Owned and Operated

Chick-fil-A Bethany Home is locally owned and operated by Katie Higgins. Originally from Peachtree City, Ga., Katie is a decorated veteran of the United States Air Force. She graduated with Military honors from the United States Air Force Academy, and during her time serving, Katie received the prestigious Lance P. Sijan Leadership Award and the Team Hill Award, which both recognize and honor highest qualities of leadership. Katie and her husband, Brian, who serves as a pilot in the United States Air Force, live locally with their two children.

“With the opening of this new restaurant, I look forward to building a team centered on providing exceptional service to our guests and creating an environment where our Team Members and the community feel welcomed and cared for,” said Katie Higgins.

Team Member Investment
Chick-fil-A franchised Operators are committed to hiring, developing and retaining top talent, and providing a positive work environment for people of all ages and backgrounds. They also offer their Team Members opportunities for flexible work hours and leadership growth, competitive pay and benefits, hands-on training and mentoring, and the chance to apply for scholarships to support their continuing education.

Quality Ingredients; Delicious Food
Chick-fil-A focuses on serving customers great-tasting food made with high-quality ingredients. The produce used in recipes is delivered to kitchens up to six times a week. Salads are made with whole fruits and vegetables that are chopped and prepared fresh throughout the day. Chick-fil-A Lemonade is made from three simple ingredients: lemon juice, sugar and water.

Breaded chicken is pressure cooked in 100%, fully refined peanut oil and all U.S. Chick-fil-A restaurants now serve chicken raised with No Antibiotics Ever, starting from the egg. By not allowing antibiotics of any kind, Chick-fil-A chicken meets the highest commitment for non-antibiotic use. For more information about the Chick-fil-A No Antibiotics Ever commitment, visit

Commitment to Customer Service

With a longstanding tradition in the restaurant industry for setting high standards in customer service, Chick-fil-A earned recognition for providing the "best fast food customer service in America" according to America's Best Customer Service 2020 report by Newsweek, among other honors.

For more information about Chick-fil-A and stories about the Brand’s food, people and customers across the country, visit For the latest news and updates on Chick-fil-A Bethany Home, visit the Chick-fil-A Bethany Home Facebook page and follow along on Instagram.

About Chick-fil-A, Inc.
Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,600 restaurants in 47 states, Washington, D.C., and Canada.

A leader in customer service satisfaction, Chick-fil-A was named top fast food restaurant in Newsweek’s 2019 America’s Best Customer Service report and received several honors in QSR’s 2019 Reader’s Choice Awards, including “The Most Respected Quick-Service Brand” and “Best Brand for Overall Experience”. Additionally, Glassdoor named Chick-fil-A one of the top 100 best places to work in 2020. More information on Chick-fil-A is available at

Tagged In: Operator Leadership Franchise