Restaurant to Bring Approximately 100 Full- and Part-Time Jobs to Community

PORTLAND, Maine (Oct. 22, 2021) – A new Chick-fil-A® restaurant is slated to open for business in Westbrook on Thursday, Oct. 28. Chick-fil-A, Inc. has selected Brad Terrell as the independent franchised Owner/Operator of Chick-fil-A Rock Row. Terrell will be responsible for all day-to-day activities of the business, including employing approximately 100 full- and part-time Team Members, cultivating relationships with local organizations and neighboring businesses, and serving guests. Chick-fil-A Rock Row is located at 94 Rock Row, in the new Rock Row complex, and will be open from 6:30 a.m. to 10 p.m., Monday through Saturday.

Chick-fil-A remains committed to serving guests safely. Chick-fil-A Rock Row will open with drive-thru and carry out service. Guests can take advantage of contactless ordering and payment through the free Chick-fil-A® App or through online ordering. To learn more about Chick-fil-A’s safety protocols, please visit the COVID-19 response page.

In place of the traditional Chick-fil-A First 100® Grand Opening celebration, Chick-fil-A Rock Row will be surprising 100 local heroes making an impact in Westbrook with free Chick-fil-A for a year. Additionally, in honor of the new restaurant opening, Chick-fil-A will donate $25,000 to Feeding America. The funds will be distributed to partners within the greater Westbrook/Portland area to aid in the fight against hunger.

Locally Owned and Operated

Chick-fil-A Rock Row is locally owned and operated by Brad Terrell. A Georgia native turned New Englander, Terrell began his career with Chick-fil-A in April 2012 while studying as a graduate student at the College of Charleston in Charleston, SC. He was looking for a flexible job opportunity that would support tuition costs, but what started as a day job turned into a career, due to his passion for the restaurant’s lively atmosphere and the growth opportunities the company offered. After two years at Chick-fil-A James Island, Terrell relocated to Pittsburgh, PA, where he worked at Chick-fil-A South Hills for 15 months before traveling the country to support restaurant openings coast to coast, leading 13 restaurant openings in total. In supporting the Chick-fil-A Seekonk opening, Terrell realized that New England was where he wanted to call home. In 2018, he was selected as Operator of Chick-fil-A Northshore Mall, where he served for nearly three years before being selected as Operator of Chick-fil-A Rock Row.

Alongside his husband Jeremy, Terrell is excited to bring a new Chick-fil-A restaurant to Westbrook, a community the two have grown to love and are committed to wholly supporting.

“I am thrilled to introduce Chick-fil-A to the Westbrook community, and I look forward to our restaurant serving as a place where all Team Members and guests are welcomed and shown care,” said Terrell. “I am also thankful to have had the opportunity to grow as a leader, from serving as a Team Member to an Operator, and I am passionate about creating professional development opportunities for my Team Members to thrive.”

Team Member Investment

Chick-fil-A franchised Operators are committed to hiring, developing and retaining top talent, and providing a positive work environment for people of all ages and backgrounds. They also offer their Team Members opportunities for flexible work hours and leadership growth, competitive pay and benefits, hands-on training and mentoring, and the chance to apply for scholarships to support their continuing education.

Quality Ingredients; Delicious Food

Chick-fil-A focuses on serving customers great-tasting food made with high quality ingredients. The produce used in recipes is delivered to kitchens up to six times a week. Salads are made with whole fruits and vegetables that are chopped and prepared fresh throughout the day. Chick-fil-A Lemonade is made from three simple ingredients: lemon juice, sugar and water.

Breaded chicken is pressure cooked in 100%, fully refined peanut oil and all U.S. Chick-fil-A restaurants now serve chicken raised with No Antibiotics Ever, starting from the egg. By not allowing antibiotics of any kind, Chick-fil-A chicken meets the highest commitment for non-antibiotic use. For more information about the Chick-fil-A No Antibiotics Ever commitment, visit

Commitment to Customer Service

With a longstanding tradition in the restaurant industry for setting high standards in customer service, Chick-fil-A earned recognition for providing the "best fast food customer service in America" according to America's Best Customer Service 2020 report by Newsweek, among other honors.

For more information about Chick-fil-A and stories about the Brand’s food, people and customers across the country, visit For the latest news and updates on Chick-fil-A Rock Row, visit the Chick-fil-A Rock Row Facebook page and follow along on Instagram.

About Chick-fil-A, Inc.

Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,600 restaurants in 47 states, Washington, D.C., and Canada.

A leader in customer service satisfaction, Chick-fil-A was named top fast food restaurant in Newsweek’s 2019 America’s Best Customer Service report and received several honors in QSR’s 2019 Reader’s Choice Awards, including “The Most Respected Quick-Service Brand” and “Best Brand for Overall Experience”. Additionally, Glassdoor named Chick-fil-A one of the top 100 best places to work in 2020. More information on Chick-fil-A is available at

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