Restaurant to Bring Approximately 100 Full- and Part-Time Jobs to Community

KNOXVILLE, Tenn. (Jan. 6, 2022) – Chick-fil-A® Kingston Overlook has been rebuilt and will reopen on Tuesday, Jan. 11. Marshall Wilkins will continue as the independent franchised Owner/Operator of Chick-fil-A Kingston Overlook. Wilkins will be responsible for all day-to-day activities of the business, including employing approximately 100 full- and part-time Team Members, cultivating relationships with local organizations and neighboring businesses, and serving guests. Chick-fil-A Kingston Overlook is located at 9646 Kingston Pike, located in the Kingston Overlook shopping center, and will be open Monday through Saturday.

Chick-fil-A remains committed to serving guests safely. Chick-fil-A Kingston Overlook will open for limited dine-in, drive-thru and carry-out service. Guests can take advantage of contactless ordering and payment through the free Chick-fil-A® App or through online ordering. To learn more about Chick-fil-A’s safety protocols, please visit the COVID-19 response page.

Locally Owned and Operated
Chick-fil-A Kingston Overlook is locally owned and operated by Marshall Wilkins, a Knoxville-area native. Upon graduation from East Tennessee State University with a bachelor's degree in accounting and political science, Wilkins began his career running his own construction company and working in food production. After being introduced to Chick-fil-A in 1979, he was instantly inspired to pursue a career with the company and give back to communities through delicious food and genuine hospitality. In 1981, Wilkins was selected to be a Chick-fil-A Operator and has since overseen several Chick-fil-A restaurants throughout Tennessee. Today, he is thrilled to reopen Chick-fil-A Kingston Overlook while continuing to operate Chick-fil-A Turkey Creek, both in the Knoxville community.

“I’ve been fortunate to serve my hometown for nearly three decades, and I’m thrilled to welcome guests back to Chick-fil-A Kingston Overlook,” said Wilkins. “I look forward to continue giving back to my community and creating a thriving, welcoming restaurant by caring for my guests and my Team Members.”

Team Member Investment
Chick-fil-A franchised Operators are committed to hiring, developing and retaining top talent, and providing a positive work environment for people of all ages and backgrounds. They also offer their Team Members opportunities for flexible work hours and leadership growth, competitive pay and benefits, hands-on training and mentoring, and the chance to apply for scholarships to support their continuing education.

Quality Ingredients; Delicious Food
Chick-fil-A focuses on serving customers great-tasting food made with high quality ingredients. The produce used in recipes is delivered to kitchens up to six times a week. Salads are made with whole fruits and vegetables that are chopped and prepared fresh throughout the day. Chick-fil-A Lemonade is made from three simple ingredients: lemon juice, sugar and water.

Breaded chicken is pressure cooked in 100%, fully refined peanut oil and all U.S. Chick-fil-A restaurants now serve chicken raised with No Antibiotics Ever, starting from the egg. By not allowing antibiotics of any kind, Chick-fil-A chicken meets the highest commitment for non-antibiotic use. For more information about the Chick-fil-A No Antibiotics Ever commitment, visit

Commitment to Customer Service
With a longstanding tradition in the restaurant industry for setting high standards in customer service, Chick-fil-A earned recognition for providing the "best fast food customer service in America" according to America's Best Customer Service 2020 report by Newsweek, among other honors.

For more information about Chick-fil-A and stories about the Brand’s food, people and customers across the country, visit For the latest news and updates on Chick-fil-A Kingston Overlook, visit the Chick-fil-A Kingston Overlook Facebook page and follow along on Instagram.

About Chick-fil-A, Inc. 
Atlanta-based Chick-fil-A, Inc. is a restaurant company known for the Original Chick-fil-A® Chicken Sandwich and signature hospitality. Represented by more than 200,000 Team Members, Operators and staff nationwide, Chick-fil-A serves guests freshly prepared food at more than 2,600 restaurants in 47 states, Washington, DC and Canada. 

The family-owned and privately held restaurant company was founded in 1967 by S. Truett Cathy and is committed to serving the local communities in which its franchised restaurants operate.   

A leader in customer service, Chick-fil-A was recognized as the No. 4 restaurant in America by Nation’s Restaurant News in 2021 and named America’s top drive-thru by QSR Magazine in 2021. Chick-fil-A was also awarded the Employee’s Choice by Glassdoor honoring top CEOs and named a Culture 500 Culture Champion in 2020. More information on Chick-fil-A is available at and via @ChickfilANews.

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