Restaurant to Bring Approximately 150 Full- and Part-Time Jobs to Community

ROCHESTER, NY (Nov. 29, 2021) – A new Chick-fil-A® restaurant is slated to open for business in Rochester on Thursday, Dec. 2. Chick-fil-A, Inc. has selected Bill Kaser as the independent franchised Owner/Operator of Chick-fil-A Irondequoit. Kaser will be responsible for all day-to-day activities of the business, including employing approximately 150 full- and part-time Team Members, cultivating relationships with local organizations and neighboring businesses, and serving guests. Chick-fil-A Irondequoit is located at 1115 East Ridge Road, at the corner of NY-104 Service Road and Portland Avenue, and will be open from 6:30 a.m. to 10 p.m., Monday through Saturday.

Chick-fil-A remains committed to serving guests safely. Chick-fil-A Irondequoit will open for drive-thru, mobile ordering, dine-in and carry-out service, with third-party delivery available shortly after the opening. Guests can take advantage of contactless ordering and payment through the free Chick-fil-A® App or through online ordering. To learn more about Chick-fil-A’s safety protocols, please visit the COVID-19 response page.

In place of the traditional Chick-fil-A First 100® Grand Opening celebration, Chick-fil-A Irondequoit will be surprising 100 local heroes making an impact in Irondequoit and the greater Rochester area with free Chick-fil-A for a year. Additionally, in honor of the new restaurant opening, Chick-fil-A will donate $25,000 to Feeding America. The funds will be distributed to partners within the greater Rochester area to aid in the fight against hunger.

Locally Owned and Operated

Chick-fil-A Irondequoit is locally owned and operated by Rochester native Bill Kaser. Kaser graduated from Cornell University in 2006 with a Bachelor of Science in Industrial and Labor Relations and received a Master of Science in Finance from University of Rochester in 2014. After a 15-year career with Xerox, he set his sights on owning a business and making an impact in the community he grew up in by becoming a Chick-fil-A restaurant Operator. He was thrilled when he received the news earlier this year that he had been chosen as the Operator of Chick-fil-A Irondequoit, just five miles from where he was born and raised.

Kaser is involved within the greater Rochester community, specifically supporting local youth initiatives as a founding member and former chairman of the board of the Colin F. Kennedy Foundation and having served on the board of Quad A for Kids.

Alongside his wife, Lindsay, and their three children, Kaser is excited to open Chick-fil-A Irondequoit and serve his community with great food and genuine hospitality.

“I am humbled by the opportunity to make a difference in the community I grew up in and I look forward to bringing new job opportunities to Irondequoit,” said Kaser. “My goal is to develop leaders and provide opportunities to my Team Members and the people of Irondequoit as a whole.”

Team Member Investment

Chick-fil-A franchised Operators are committed to hiring, developing and retaining top talent, and providing a positive work environment for people of all ages and backgrounds. They also offer their Team Members opportunities for flexible work hours and leadership growth, competitive pay and benefits, hands-on training and mentoring, and the chance to apply for scholarships to support their continuing education.

Quality Ingredients; Delicious Food

Chick-fil-A focuses on serving customers great-tasting food made with high quality ingredients. The produce used in recipes is delivered to kitchens up to six times a week. Salads are made with whole fruits and vegetables that are chopped and prepared fresh throughout the day. Chick-fil-A Lemonade is made from three simple ingredients: lemon juice, sugar and water.

Breaded chicken is pressure cooked in 100%, fully refined peanut oil and all U.S. Chick-fil-A restaurants now serve chicken raised with No Antibiotics Ever, starting from the egg. By not allowing antibiotics of any kind, Chick-fil-A chicken meets the highest commitment for non-antibiotic use. For more information about the Chick-fil-A No Antibiotics Ever commitment, visit

Commitment to Customer Service

With a longstanding tradition in the restaurant industry for setting high standards in customer service, Chick-fil-A earned recognition for providing the "best fast food customer service in America" according to America's Best Customer Service 2020 report by Newsweek, among other honors.

For more information about Chick-fil-A and stories about the Brand’s food, people and customers across the country, visit For the latest news and updates on Chick-fil-A Irondequoit, visit the Chick-fil-A Irondequoit Facebook page and follow along on Instagram.

About Chick-fil-A, Inc.

Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,600 restaurants in 47 states, Washington, D.C., and Canada.

A leader in customer service satisfaction, Chick-fil-A was named top fast food restaurant in Newsweek’s 2019 America’s Best Customer Service report and received several honors in QSR’s 2019 Reader’s Choice Awards, including “The Most Respected Quick-Service Brand” and “Best Brand for Overall Experience”. Additionally, Glassdoor named Chick-fil-A one of the top 100 best places to work in 2020. More information on Chick-fil-A is available at