Restaurant to Bring Approximately 130 Full- and Part-Time Jobs to Community

SAN FRANCISCO (Nov. 15, 2021) – A new Chick-fil-A® restaurant is slated to open for business in Daly City on Thursday, Nov. 18. Chick-fil-A, Inc. has selected local resident Susanna Choe as the independent franchised Owner/Operator of Chick-fil-A Serramonte Center. Choe will be responsible for all day-to-day activities of the business, including employing approximately 130 full- and part-time Team Members, cultivating relationships with local organizations and neighboring businesses, and serving guests. Chick-fil-A Serramonte Center is located at 6 Serramonte Center, on Callan Boulevard outside of the shopping mall, and will be open from 6:30 a.m. to 10 p.m., Monday through Saturday.

Chick-fil-A remains committed to serving guests safely. Chick-fil-A Serramonte Center will open for drive-thru service only, and guests can take advantage of contactless ordering and payment through the free Chick-fil-A® App or through online ordering. To learn more about Chick-fil-A’s safety protocols, please visit the COVID-19 response page.

In place of the traditional Chick-fil-A First 100® Grand Opening celebration, Chick-fil-A Serramonte Center will be surprising 100 local heroes making an impact in the Bay Area with free Chick-fil-A for a year. Additionally, in honor of the new restaurant opening, Chick-fil-A will donate $25,000 to Feeding America. The funds will be distributed to partners within the greater Bay Area to aid in the fight against hunger.

Locally Owned and Operated

A native of Claremont, Calif., Choe graduated from the University of Pennsylvania in 2004 with a dual degree in Business and Nursing. With a strong desire to care for others, Choe began an extensive career leading operations for various Senior Living facilities on the East and West Coasts. In 2019, she pivoted her focus and joined a Chick-fil-A restaurant in San Jose to understand the fundamentals of running a restaurant. The local Operator proved to be an incredible mentor and laid the groundwork for Choe to become an Operator herself with the opening of Chick-fil-A Serramonte Center.

“My experience with Chick-fil-A has been so fulfilling over the past few years, and I’m grateful to continue growing with the brand in the place my family and I call home,” said Choe. “We are excited to welcome the community into our new Daly City restaurant, and we look forward to providing them with a remarkable dining experience.” 

Team Member Investment

Chick-fil-A franchised Operators are committed to hiring, developing and retaining top talent, and providing a positive work environment for people of all ages and backgrounds. They also offer their Team Members opportunities for flexible work hours and leadership growth, competitive pay and benefits, hands-on training and mentoring, and the chance to apply for scholarships to support their continuing education.

Quality Ingredients; Delicious Food

Chick-fil-A focuses on serving customers great-tasting food made with high quality ingredients. The produce used in recipes is delivered to kitchens up to six times a week. Salads are made with whole fruits and vegetables that are chopped and prepared fresh throughout the day. Chick-fil-A Lemonade is made from three simple ingredients: lemon juice, sugar and water.

Breaded chicken is pressure cooked in 100%, fully refined peanut oil and all U.S. Chick-fil-A restaurants now serve chicken raised with No Antibiotics Ever, starting from the egg. By not allowing antibiotics of any kind, Chick-fil-A chicken meets the highest commitment for non-antibiotic use. For more information about the Chick-fil-A No Antibiotics Ever commitment, visit

Commitment to Customer Service

With a longstanding tradition in the restaurant industry for setting high standards in customer service, Chick-fil-A earned recognition for providing the "best fast food customer service in America" according to America's Best Customer Service 2020 report by Newsweek, among other honors.

For more information about Chick-fil-A and stories about the Brand’s food, people and customers across the country, visit For the latest news and updates on Chick-fil-A Serramonte Center, visit the Chick-fil-A Serramonte Center Facebook page and follow along on Instagram.

About Chick-fil-A, Inc.

Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,600 restaurants in 47 states, Washington, D.C., and Canada.

A leader in customer service satisfaction, Chick-fil-A was named top fast food restaurant in Newsweek’s 2019 America’s Best Customer Service report and received several honors in QSR’s 2019 Reader’s Choice Awards, including “The Most Respected Quick-Service Brand” and “Best Brand for Overall Experience”. Additionally, Glassdoor named Chick-fil-A one of the top 100 best places to work in 2020. More information on Chick-fil-A is available at