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Results for stories tagged in: “Customer Service”
Just say 'yes'
At 16, Sherron Stevens donned a suit and walked into an Ohio Chick-fil-A to apply for a job. Three years later, he’s a teenage phenom with a burgeoning business consulting career and a published book under his belt, “Undercover Customer: 100 Ways to Fix Your Broken Customer Service.”
Five Tips to Getting Customer Service Right
In a world where customer service and fast food feel more like oxymorons than experiences that go hand in hand, it may be a little surprising that restaurant customer service inspired a young author’s “how-to guide” on the subject.
In The News: The 2014 Customer Service Hall of Fame
Chick-fil-A is the only restaurant named to 24/7 Wall Street’s 2014 Customer Service Hall of Fame after a survey of 2,500 adults were asked about the quality of customer service at 150 of America’s best-known companies across 15 industries.