We have collected the following categories of California Personal Information within the last 12 months from the sources listed below:
(a) Identifiers, such as a real name, physical address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. This category of information is collected from you, your devices, and third parties such as Linked Sites, your family and friends, Franchised Operators and Licensees, and public databases.
(b) Personal information described in subdivision (e) of Section 1798.80 (California customer records statute), such as a name, address, telephone number, credit card number, debit card number, or other payment information. This category of information is collected from you, your devices, other CFA Group entities, Franchised Operators and Licensees or other third parties such as our business partners.
(c) Characteristics of protected classifications under California or federal law such as age, gender, race, ethnicity or national origin. This category of information is collected from you when you choose to provide it to us directly or indirectly through our service providers and business partners as part of our surveys and market research.
(d) Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. This category of information is collected from you, your devices, other CFA Group entities, Franchised Operators and Licensees or other third parties such as our business partners.
(e) Internet or other similar network activity, including, but not limited to, browsing history, search history, browser settings like language preference, and information regarding a consumer’s interaction with a website, application, or advertisement. This category of information is collected from you and your devices.
(f) Geolocation data, including physical location or movements. This category of information is collected from you and your devices.
(g) Sensory data, including electronic, visual, or similar information. This category of information, such as photos, is collected from you and third parties such as Linked Sites, CFA Group entities, our service providers, or Franchised Operators and Licensees.
(h) Inferences, such as a profile about a consumer’s preferences, characteristics, and behavior, drawn from information we collect and insights we receive from third parties such as our marketing and advertising partners and data analytics providers.
(i) Sensitive personal information, such as account login information allowing access to an account, precise geolocation data, race, and ethnicity, in each case as further described above in the relevant categories. If you win a promotional prize or sweepstakes, we may also collect your W9 information, including FEIN or SSN for legal compliance. Please note we do not collect sensitive personal information for the purpose of inferring characteristics about you.
For each of the above categories, we use the California Personal Information for a variety of business purposes such as:
We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, or for purposes compatible with the context in which the California Personal Information was collected.
Within the last 12 months, we have disclosed California Personal Information for our business purposes. To learn more about the categories of third parties with whom we share such information, please see the “How We Disclose Your Information” Section.
Your California Privacy Rights
If you are a California consumer, you have certain rights related to your California Personal Information, including:
You may request to exercise these rights by:
As required under applicable law, we will take steps to verify your identity before granting you access to information or acting on your request to exercise your rights. We may require you to provide your first name, last name, email address, the amount of your last transaction and the date of your last transaction to verify your identity in response to exercising requests of the above type. We may limit our response to your exercise of the above rights as permitted under applicable law. When you submit a request to exercise your rights above, we will use the information you provide to process your request and to maintain a record of your request and our response, as permitted under applicable law.
Under California law, you may designate an authorized agent to make a request on your behalf. You may make such a designation by providing the agent with written permission to act on your behalf. We will require the agent to provide proof of that written permission. To the extent permitted by law, we may require you to verify your own identity in response to a request, even if you choose to use an agent.
If you are an authorized agent submitting a request on behalf of a California consumer, please complete our privacy rights request form available here.
This Notice of Financial Incentives applies to the Chick-fil-A One® loyalty program (the “Program”). We reserve the right to add financial incentives to this Notice of Financial Incentives and to terminate the Program at any time at our sole discretion.
Chick-fil-A One® Program Details
Summary of the Incentives
Your account receives points on qualifying purchases at eligible restaurants. Points are accumulated to get rewards that may be redeemed for discounts on future purchases. You may also be granted rewards for being a member, such as for your birthday, and receive access to insider content or personalized experiences.
Consumers can view the Program’s full terms and conditions. The categories of personal information collected include:
How to Opt In to the Program
Register for an account online at Chick-fil-A.com or on the Chick-fil-A App.
Value of Consumer Data
In our good faith calculation, we consider the value of consumer data collected through the Program as the equivalent of relevant expenses related to the collection and retention of consumers’ personal information as part of the Program. The financial incentive we offer to consumers through the Program is reasonably related to the value of the consumer’s data.
Withdrawal from the Program
You have the right to withdraw from the Program at any time. Please note, withdrawing from the Program will result in the loss of earned points and unredeemed rewards, and will also limit your ability to utilize the full suite of features available in the Chick-fil-A One® program. You may withdraw by closing your Chick-fil-A One® account via your profile within the Chick-fil-A app or website, or calling Chick-fil-A CARES (1-866-232-2040). Please call Chick-fil-A CARES (1-866-232-2040) if you have a remaining balance on your Chick-fil-A One® account or associated gift cards as you may not be able to close your account within the Chick-fil-A One® program.
We publish metrics regarding the number of requests we have received, complied with (in whole or in part) or denied, and also the median number of days in which we responded to such requests, in the previous year, as applicable to the time period in which the CCPA was in effect.
The following details the metrics regarding consumer rights requests we received from all individuals, regardless of their state of residence, from January 1, 2021 to December 31, 2021.
Total Requests Received in 2021: 554
|Request Type||Received||Granted (in whole or in part)||Denied||Median Days to Respond|
|Request to Know||36||27||
|Request to Delete||518||363||
California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how we respond to “Do Not Track” browser settings. We do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. However, we respond to the GPC signals as the opt out preference signal as described in the “Cookies” Section above.
This California-specific addendum was last reviewed and updated as of January 1, 2023.
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