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Apr 3, 2020

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Unsolicited Ideas Policy

At Chick-fil-A, Inc. (“Chick-fil-A”) we highly value our customers and we welcome customer comments and feedback on our restaurants, products and services. However, we ask that our customers not send us unsolicited creative ideas, suggestions and materials, because our long-standing company policy prohibits us from accepting or considering such submissions.

Unsolicited Ideas

Chick-fil-A is an innovative company that actively works to develop products and creative ideas of its own pertaining to technologies, marketing materials and other aspects of our business. To preserve our ability to innovate, Chick-fil-A does not accept or consider unsolicited creative proposals, materials or ideas from outside the Chick-fil-A system including, but not limited to, ideas regarding: new or improved products; product enhancements; new or improved advertising campaigns or promotions; new or improved technologies; artwork; or other such ideas or materials. 

 Due to the volume of unsolicited ideas and proposals for products and services, and the business and legal challenges of determining whether ideas are truly a “new” ideas or materials, Chick-fil-A must adhere to this strict policy of not accepting or considering any unsolicited ideas, and not compensating anyone for unsolicited materials of this nature. This policy is not intended to serve as a barrier to receiving and responding to feedback from our valued customers. Rather, it is intended to avoid any future misunderstandings about creative ideas should Chick-fil-A independently develop or already have developed a product, technology, or other project that may seem similar in some respect to any idea of a customer or other third party. 

Terms of Any Idea Submission

If, despite our policy, you submit an unsolicited idea to Chick-fil-A, then you agree that: (1) your idea will immediately upon submission become the sole and exclusive property of Chick-fil-A, without compensation to you or any other person or party; and (2) Chick-fil-A can use the idea for any purpose and in any way. If you do not agree to these terms, please do not submit an unsolicited idea to us.

Customer Feedback, Opinions and Information

Chick-fil-A welcomes our customers’ support, comments, questions, and feedback regarding our existing products and services. To provide feedback, please visit our “Contact Us” page. By providing feedback or information via this site, you agree that any feedback or information you submit is not confidential and becomes, upon submission, the sole and exclusive property of Chick-fil-A. You further agree that Chick-fil-A, and its affiliates are free to use such information on an unrestricted basis without compensation to you or any other person or party.