Chick-fil-A sandwich in a box that says "Real chicken. Real tasty."Chick-fil-A sandwich in a box that says "Real chicken. Real tasty." with waffle fries and a drink.

Forgot to scan?

Don’t worry. It happens more often than you think, and we want to help you receive those hard-earned Chick-fil-A One® points. To submit a missed transaction request, log in to your Chick-fil-A One® account and provide the below information.

  • Restaurant number
  • Date of transaction
  • Order number
  • Order total

(Hint: These can be found on your receipt)

Sign in to submit a missed transaction request

Sample Receipt

Example of a Chick-fil-A receipt

See what rewards are waiting for you

Log in to your account

Questions about missed transactions?

See our FAQs

Read more