In their own words - Franchisees in emerging markets
As an Operator, you invest your personal time, energy and resources into your Team Members. The people are the most rewarding part of my job.
-Ellie Kim, New York, NY
On the outside, some people just see the Chick-fil-A brand, but they don’t understand the business and the hard work that goes on behind the scenes to make a restaurant successful.
-Jessie Chesson, Washington D.C
We are in the people business. The ability to build meaningful relationships in the community is critical to being a Chick-fil-A Operator, as it’s the very foundation of owning a successful business.
-Jeremiah Cillpam, Los Angeles, CA
A lot of people think your restaurant automatically thrives from the start, but the reality is that you have to be hands-on and put in hard work to make it a success.