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It's the Little Things: Off to College
October 25, 2023
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How a customer and a Team Member connected over a bittersweet day
Bob Lee remembers the moment clearly. “I fell apart,” he said. “I couldn’t even talk.”
Bob was in his car in the drive-thru at his local Chick-fil-A® restaurant about to place an order, when he was overcome with emotion about taking his daughter to college later that day.
Tori, a Team Member at Chick-fil-A Westchester Commons, was taking his order when Bob started crying. Next thing he knew, Tori was standing right beside his car window, offering words of comfort.
Watch the video to learn how this little moment of kindness led to a lasting connection between Bob and Tori.
How a customer and a Team Member connected over a bittersweet day
Bob Lee remembers the moment clearly. “I fell apart,” he said. “I couldn’t even talk.”
Bob was in his car in the drive-thru at his local Chick-fil-A® restaurant about to place an order, when he was overcome with emotion about taking his daughter to college later that day.
Tori, a Team Member at Chick-fil-A Westchester Commons, was taking his order when Bob started crying. Next thing he knew, Tori was standing right beside his car window, offering words of comfort.
Watch the video to learn how this little moment of kindness led to a lasting connection between Bob and Tori.