Can I receive points for my purchase if I forgot to scan?

If you forgot to scan your Chick-fil-A App during your transaction at a Chick-fil-A location, visit our Missed Transaction page or select "Account" followed by 'Submit a missed transaction for points' at the top of your screen.

No Receipt: If you no longer have your receipt or are unable to read it, we unfortunately are not able to provide credit for a missed transaction.

Over 30 Days from Transaction Date: Requests submitted outside of the 30-day window are not eligible for credit. Requests for credit on a missed transaction must be submitted within 30 days of the date listed on your receipt.

Exceeded Submission Limit: Approved submissions are only able to be applied to a limited number of missing transactions over the lifetime of each Chick-fil-A One^® account. You can receive points for a missed transaction for one Restaurant transaction per submission, per day, per Chick-fil-A One account. Once you have exceeded the maximum number of transaction requests, we are not able to award points for any additional transactions.

For more information regarding missed transactions, please visit: the Missed Transaction section of your Chick-fil-A One account.