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What should I do if my Chick-fil-A One points were used to redeem or gift rewards fraudulently?

What should I do if mobile orders were placed fraudulently from my Chick-fil-A One account?

  1. Please visit https://www.chick-fil-a.com/customer-service/contact
  2. Select “Technical & Account Support”
  3. Answer the following question, “First, have you contacted us before about this issue?”
  4. Select “Chick-fil-A One Account”
  5. Select “Suspicious activity”
  6. Answer the additional questions according to your Chick-fil-A One Account and potential fraudulent mobile orders.

Our internal team will investigate and may follow-up with more information to resolve your issue.

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