Chick-fil-A One Membership Program FAQ

What should I do if I see suspicious activity on my account?

What should I do if mobile orders were placed fraudulently from my Chick-fil-A One account?

What should I do if my Chick-fil-A One points were used to redeem or gift rewards fraudulently?

What is Chick-fil-A One?

How do I create a Chick-fil-A One account?

If I accidentally loaded funds or experienced a technical issue when loading funds to my Chick-fil-A One account, can I undo the load?

Why can’t I sign into my Chick-fil-A One account with Facebook?

What are the Chick-fil-A One membership tiers?

Do Chick-fil-A One reward points expire at the end of the year?

How does my member tier status change?

Once I receive status as a Chick-fil-A One, Silver, Red or Signature Member, how long does it last?

What are Chick-fil One points and how do I receive them?

Do Chick-fil-A One points expire?

How do I receive points towards rewards of my choice?

I placed an order through the Chick-fil-A App for delivery by DoorDash and redeemed a reward. My order was cancelled or refunded. Can I get the points or reward added back to my Chick-fil-A One account?

How do I gift a reward?

How do I retrieve the link to send a gifted reward?

I gifted a reward, but the recipient didn’t receive it. What should I do?

I gifted a reward to the wrong recipient. Can I take it back?

Does Chick-fil-A offer coupons?