Please verify you completed a valid, authorized Chick-fil-A customer experience survey, which is found at the URL printed on the bottom of your receipt or on the For You tab of the app. Chick-fil-A survey ID codes or serial numbers, digital coupons or QR Codes obtained from a third party (via social media sites, an internet auction site, or other outlet) cannot be verified as valid, authorized Chick-fil-A offers.
Feedback provided on the Chick-fil-A CARES contact form found on Chick-fil-A.com will not result in an emailed offer for a free chicken sandwich.
The digital offer for one free Original Chick-fil-A Chicken or Spicy Chicken Sandwich is sent via email to the email address provided after completing the authorized Chick-fil-A survey. Please allow up to 24 hours to receive the email after completing the survey. If after 24 hours you have not received the email, please check your spam, social and promotions folders; verify your inbox is not full; ensure the email account you entered is not behind a firewall.
If you still have not received your offer, fill out this form or follow these steps to resolve the issue:
- Go to https://www.chick-fil-a.com/contact-cares.
- Select “Account, rewards, & payment.”
- Select “Receipt survey.” Choose from the options available on that page.
- If none of the options apply, select “Other receipt survey issues.”
- If none of the options on that screen apply, select the “Continue to contact” button at the bottom of the screen.
- Once on the form, fill out the fields in detail, letting us know about your issue, so a representative can help you.