Read through our most-asked questions below, or contact us.
How are Chick-fil-A restaurants protecting the health and safety of Team Members and guests?
All franchised Chick-fil-A restaurant Operators and Team Members have detailed health and hygiene protocols including health screens, handwashing, cleaning, and disinfecting procedures. Our commitment to serving our guests safely remains constant, and Operators are equipped and empowered to make decisions that best serve the unique needs of their communities in accordance with federal, state and local regulations. Chick-fil-A, Inc. will continue working with research experts, industry partners, and our internal innovation teams to protect our restaurant teams and guests.
Are Chick-fil-A Team Members wearing face coverings?
Face covering usage will vary by restaurant but will always be in accordance with local and state regulations. It could also vary by local Operator discretion.
What extra precautions are being taken for my Chick-fil-A delivery orders?
We take extra precautions in our restaurants and with our delivery orders.
We have instituted procedures with our delivery partners to minimize contact. All third-party and Team Member Delivery meals are required to be sealed with delivery stickers to ensure they have not been opened since being prepared and packaged.
“Leave at the front door” is a delivery option across all platforms intended to help limit person-to-person contact.
Frequently asked questions
Are playgrounds open?
Once operations are in place and the dining room is open, playgrounds may reopen inside restaurants. This will vary by restaurant.
Are Chick-fil-A restaurants reopening dining rooms in states that allow it?
The majority of Chick-fil-A dining rooms are open. We will continue to comply with any state and local requirements. Guests may notice any of the following changes as our restaurants reopen their doors.
Hand sanitizer stations will be available for guests inside the doors of restaurant dining rooms.
While all meals will come complete with condiments and utensils in your bag, restaurants will also have condiment stations available if guests would like additional condiments.
High-touch surfaces will be cleaned and disinfected frequently.
How is Chick-fil-A working to help make sure Restaurant employees are healthy when working?
Our local restaurant Operators are following public health guidance on how and when to exclude Team Members who are diagnosed, sick or exposed. Team Members are required to complete a health screen before starting their shift.