How can I resolve verification issues with ID.me? 

Verification issues with ID.me are typically caused by private ad blockers, private Wi-Fi networks or virtual private networks (VPNs). To resolve these issues, try these steps: 

• Make sure your device is not using a VPN and switch from Wi-Fi to a cellular connection. 
• From a computer, try checking for any browser extensions that may block traffic that share device information.  
• We encourage using your device’s default web browser for the best functionality and compatibility.  
• Please clear cache and browser history in your default web browser. Please contact your mobile carrier for questions about how to clear cache and history in your browser.

If you are still experiencing verification issues, please visit our Customer Service page here. To submit an online form, select “Technical & Account Support” and then “Yes, I filled out this web form.”