How do I reset my password?

To reset your password online: 

• Visit the Chick-fil-A One^® sign in page.
• Below the sign in fields, select “Forgot password?” 
• Enter the email address associated with your account and then press “Email Reset Password Link”. 
• You will be emailed a link to reset your password. Select the link in your email to complete the process. This link is only valid for 24 hours. (Note: If you do not receive the email, please ensure you’re approved to receive emails from Chick-fil-A and checked folders such as ‘Spam’ or ‘Junk’.) 
• Enter and confirm your new password and then press “Submit”. 

To reset your password through the Chick-fil-A^® App if you are logged in:

• Tap on the “For You” icon at the bottom of the screen and select “Account” in the top right corner.
• Select “Sign out” in the bottom left corner.
• Tap on the “For You” icon at the bottom of the screen and select “Sign in or create a Chick-fil-A One^® account.” 
• Select “Continue” to use login.my.chick-fil-a.com to sign in.
• Tap “Forgot Password?” 
• Enter the email address associated with your account and then press “Email Reset Password Link”. 
• You will be emailed a link to reset your password. Select the link in your email to complete the process. This link is only valid for 24 hours. (Note: If you do not receive the email, please ensure you’re approved to receive emails from Chick-fil-A and checked folders such as ‘Spam’ or ‘Junk’.) 

To reset your password through the Chick-fil-A^® App if you are not logged in:  

• Tap on the “For You” icon at the bottom of the screen and select “Sign in or create a Chick-fil-A One^® account.” 
• Select “Continue” to use login.my.chick-fil-a.com to sign in.
• Tap “Forgot Password?” 
• Enter the email address associated with your account and then press “Email Reset Password Link”. 
• You will be emailed a link to reset your password. Select the link in your email to complete the process. This link is only valid for 24 hours. (Note: If you do not receive the email, please ensure you’re approved to receive emails from Chick-fil-A and checked folders such as ‘Spam’ or ‘Junk’.)