What should I do if I cannot log in to my account?

If you feel you are locked out of your account/cannot log into your account, please try the following troubleshooting steps:

• Reset your password. You can view step-by-step instructions to complete this online or through the Chick-fil-A App below.
• Ensure you are connected to the internet. The Chick-fil-A App will not work properly if you do not have an internet connection.
• Ensure you are on the latest version of the app.
• The Chick-fil-A App must have device information to allow access. Ensure the device is not using a VPN, please switch from Wi-Fi to a cellular connection. From a computer, try checking for any browser extensions that may block traffic that shares device information.
• If you previously used Google to sign-in, please attempt to log in to your Chick-fil-A One account again online or through the app.
• If you are on an Android device, you may need to close all applications, restart the Chick-fil-A App, and then try logging in again.

To reset your password online:

1. Visit www.chick-fil-a.com/MyProfile.
2. Below the sign in fields, select "Forgot password?"
3. Enter the email address associated with your account and then press "Email Reset Password Link".
4. You will be emailed a link to reset your password. Select the link in your email to complete the process. This link is only valid for 24 hours. (Note: If you do not receive the email, please ensure you're approved to receive emails from Chick-fil-A and checked folders such as 'Spam' or 'Junk'.)
5. Enter and confirm your new password and then press "Submit".

To reset your password through the Chick-fil-A App:

1. Select "Account" from the homepage.
2. Select "Sign-In to Chick-fil-A One"
3. Select the email option.
4. Tap "Forgot Password?"
5. Enter the email address associated with your account and then press "Email Reset Password Link".
6. You will be emailed a link to reset your password. Select the link in your email to complete the process. This link is only valid for 24 hours. (Note: If you do not receive the email, please ensure you're approved to receive emails from Chick-fil-A and checked folders such as 'Spam' or 'Junk'.)
7. Enter and confirm your new password and then press "Submit".