If you would like to reverse points used to redeem a reward that is not yet a part of an active order, please follow the steps below.
- Open the Chick-fil-A® App.
- Select “Rewards.”
- Select “My Rewards.”
- Select “Reverse points” (NOTE: This option will only be available for rewards redeemed using points).
- Complete your request by selecting “Reverse points” on the confirmation screen.
- Once you’ve completed the steps above, the points will be returned to the available points to redeem on your Chick-fil-A One® account.