Points & Rewards FAQ

What are Chick-fil One points and how do I receive them?

Do Chick-fil-A One points expire?

How do I receive points towards rewards of my choice?

I placed an order through the Chick-fil-A App for delivery by DoorDash and redeemed a reward. My order was cancelled or refunded. Can I get the points or reward added back to my Chick-fil-A One account?

Can I receive Chick-fil-A One points by placing an order through a third-party delivery platform?

Can I submit a Missed Transaction request to receive points for an order placed through a third-party delivery program?

How do I receive points for online orders?

Can I receive points in the drive-thru?

Can I receive points without using Mobile Pay?

Can I receive points for my purchase if I forgot to scan?

Does the purchase of gift cards count towards point progression?

Can I receive points/redeem rewards at Licensee locations?

Can I scan multiple Chick-fil-A One accounts during a transaction?

Can I reverse redeemed points?

What are Chick-fil One rewards and how do I redeem them?

Can I reverse a gifted reward?

Can I reload expired rewards?

How will I know when I receive a reward?

How do I redeem rewards with a mobile order?

How do I redeem rewards at the register?

Can I choose to redeem rewards during a later transaction?

Where can I redeem a reward?

When do my rewards expire?

Can I reload redeemed rewards?

I’m having trouble redeeming my reward. What do I do?

I didn’t mean to redeem a reward. What do I do?