Our value proposition
There are a lot of reasons why you may be considering the Chick-fil-A® Leadership Development Program. Let us help you understand the true value behind this life-changing experience and how you can expect to grow personally and professionally.
Real life
Throughout the Leadership Development Program participants are faced with challenges that will stretch them personally and professionally. The program is designed to give participants opportunities to continuously develop their leadership skills, weighing risk and reward both personally and within the restaurant business.
Real work
Leaders learn best by doing. That’s why our program offers real work experiences through company-operated Chick-fil-A restaurants. Participants make complex business decisions, while leading and coaching teams. If selected, you will serve in two rotations during your time in the program.
Interim Manager
- Protect the Chick-fil-A brand by ensuring food safety, quality, and consistent execution of guest experience standards.
- Assess the Restaurant’s current performance across people, operations, customer service, sales, and financial health.
- Recruit, hire, onboard, and supervise Team Members, including scheduling, payroll processes, and performance management.
- Develop and execute a 30-, 60-, or 90-day operational plan.
- Implement training programs to ensure Team Members meet operational and service standards.
- Provide clear communication, role clarity, and coaching to Team Members.
- Maintain facilities and equipment to ensure safety, cleanliness, and functionality.
- Analyze guest feedback and develop strategies to improve customer satisfaction.
Grand Opening Supervisor
- Support new Operators in planning and executing their Restaurant opening strategy.
- Consult with Operators on operational best practices, brand standards, and business planning.
- Recruit, schedule, and supervise opening support staff, ensuring all onboarding documentation is compliant.
- Provide coaching and performance oversight for opening support staff.
- Ensure training teams effectively prepare new Team Members to meet brand and operational standards.
- Manage the New Restaurant Opening budget, including labor, travel, and related expenses.
- Advise Operators on food safety systems and operational consistency.
- Develop and execute a transition plan to ensure the Restaurant maintains standards after the opening support team departs.
Real growth
Professional support cultivates professional growth. The program provides intentional coaching to spur real-life development. If selected, these are the people who will support your growth throughout the journey.
Assignment Lead
The Assignment Lead changes with every assignment. Their role focuses on partnering with participants to set goals and achieve business results for each restaurant assignment. The Assignment Consultant helps participants think critically about the right levers to pull within the business to set Chick-fil-A Operators up for sustained success.
Program Lead
The Program Lead will remain alongside the participant throughout the 24–36-month journey. Their role focuses on coaching and leading individual participants. The Program Lead also will provide feedback, promote intentional growth, and capitalize on wins to support the development of the participant.
Development Dollars
Access to a flexible-spending budget for professional development arrives halfway through the 24–36-month journey. Participants may use funds toward approved opportunities to further their leadership and professional growth, to support their success upon exiting the Program.