Yes. If your Chick-fil-A® App DoorDash-powered order was canceled or refunded after redeeming a reward, please check your “My Rewards” section in the Chick-fil-A App or on your online account.
If the reward is still showing as available: Great news! Your reward is ready to be redeemed for a future order.
If the reward is no longer available: Please submit a form to our CARES team by going here or follow the steps below:
- Go to https://www.chick-fil-a.com/contact-cares.
- Select “Account, rewards, & payment.”
- Select “Rewards and points.”
- Select “Rewards.”
- Click on the “Continue to contact” button on the Contact Us prompt at the bottom of the screen.
- Once on the form, be sure to include your order number, restaurant location, and order date for faster assistance.
For more information about issues with DoorDash orders, see this FAQ.