Funds loaded to your Chick-fil-A One account are loaded onto a Chick-fil-A One® Digital Gift Card, a digital gift card tied to your account. Per our Terms & Conditions, purchases of Chick-fil-A® One Digital Gift Cards are not refundable. However, in the circumstance where funds were loaded in error to the Chick-fil-A Digital Gift Card, and the full amount of the load is still available, the load can be reversed and the payment refunded back to the original form of payment. Please visit this FAQ for instructions on how to reverse this transaction.
If you would like to use your Chick-fil-A One Digital Card balance to pay for an order when your balance is less than the total order amount, follow the steps in this FAQ.