Contact & Support

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We love hearing from our customers. Have a story to share? Have an idea on how we can improve? We value your feedback.

We receive many questions. Find answers to some of the most common ones in our FAQs.

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Visit Us

Come and enjoy a guided tour of our headquarters, the Chick-fil-A Support Center! We'll take you behind the scenes for a fun experience wrapped around the stories and fascinating history, culture and values lived out by our founder, Truett Cathy. Learn about our unique business model, the "Eat Mor Chikin®" Cows and so much more.

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About Chick-fil-A®

Where is Chick-fil-A’s headquarters located?

The Chick-fil-A® Support Center is located just south of downtown Atlanta at 5200 Buffington Road, Atlanta, GA 30349.

Who is Truett Cathy?

Truett Cathy was the founder and chairman of Chick-fil-A, Inc. Known for having a keen business sense, a work ethic forged during the Depression, and a personal and business philosophy based on biblical principles, Cathy opened his tiny Atlanta diner in 1946 and grew it into the largest chicken quick-service restaurant chain in America (based on domestic sales). While he was famous for creating the Chick-fil-A® Chicken Sandwich, he was also known for his servant leadership and great generosity.

Why is Chick-fil-A® closed on Sundays?

Our founder, Truett Cathy, made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and tend to ideals he deemed more important than business--a practice we uphold today.

How can I share feedback regarding my recent experience at a Chick-fil-A® restaurant?

We are always grateful when customers contact us to offer feedback about our restaurants, food or service. Share your comments online, by phone or mail.

How can I stay updated on the most current information regarding Chick-fil-A®?

For up-to-date information on all things Chick-fil-A, read our latest stories and news at The Chicken Wire, subscribe to Email Insiders, or follow us on Facebook, Twitter or Instagram.

Our Restaurants

How do I find the Chick-fil-A® restaurant closest to me?

It’s easy! Select your location in the top left corner of the homepage to display the nearest Chick-fil-A restaurants.

What are the hours of Chick-fil-A® restaurants?

The standard operating hours for Chick-fil-A restaurants are Monday - Saturday, 6:30 a.m. to 10:00 p.m. Our restaurants are always closed on Sunday, Thanksgiving Day and Christmas Day. However, each Chick-fil-A restaurant is a locally owned and operated business, so outside of these days, our franchise Operators may modify hours of operation.

How does Chick-fil-A® decide where to build a restaurant?

Chick-fil-A opens a limited number of restaurants each year. While we receive hundreds of suggestions from customers on where they would like to see a new Chick-fil-A restaurant, the real estate team at Chick-fil-A, Inc. is responsible for selecting all new locations based on corporate goals for expansion in specifically targeted markets and other relevant business factors.

When is a Chick-fil-A® going to open in my area?

We’re opening new Chick-fil-A restaurants all the time. Take a look at our upcoming grand openings.

How do I find out more information on the First 100® grand opening event?

First 100® is our signature celebration for opening new restaurants in local communities. You can learn more about it, including participation details, on the First 100®  page.

Our Food

How is your food prepared?

Chick-fil-A® customers expect great-tasting and high quality food when they visit our restaurants. That’s why our products are made with fresh, simple ingredients right in our own kitchen. Our salads are freshly prepared and hand-chopped, our lemonade is squeezed fresh in our restaurants, and our chicken is made from whole breast meat and breaded by hand in our restaurants – never a preformed patty or nugget.

Where can I find the nutrition and ingredient information for Chick-fil-A® menu items?

You can access nutrition and ingredient information throughout the menu section of our website, or you can ask for a nutrition guide in our restaurants.

How do I find information about food allergens?

You can download our allergen list through the footer of our website, inside the Chick-fil-A One™ mobile app, and in the nutrition guide available in our restaurants. You can also read the ingredient list for each menu item on our website.

Why does Chick-fil-A® use peanut oil?

Ever since our founder Truett Cathy created the Chick-fil-A® Chicken Sandwich, we’ve been cooking our hand-breaded chicken exclusively in fully refined, heat-processed peanut oil. The purity of the oil enhances the flavor of the chicken, and we feel good serving our customers chicken cooked in oil that contains no trans fat or cholesterol, is low in saturated fat, and contains a balance of “good fats” (mono and polyunsaturated). 

 

For customers concerned about peanut allergies, it may be helpful to know that our peanut oil is refined, bleached and deodorized, which means the proteins in the oil are stripped out during the processing. The International Food Information Council Foundation calls oils undergoing this process “non-allergenic”, and the Institute of Agriculture and Natural Resources says they “do not demonstrate a hazard to allergic individuals.” However, because no one knows your own dietary needs better than yourself, we also label our hand-breaded chicken packaging and communicate about our peanut oil on our website and in our restaurants.

Do you have vegetarian or vegan menu items?

Many of our menu items can be modified to fit a vegetarian and vegan diet. Here are a few options we consider to be vegetarian or vegan, but we recommend you check the ingredients of each item in our menu section or in a Nutrition Guide available in our restaurants.

 

Vegetarian

Biscuit
Biscuit with egg
Biscuit with egg and cheese
Sunflower Multigrain Bagel
Fruit cup
Hashbrowns

Side salad
Any entrée salad without chicken

Grilled Chicken Cool Wrap® without chicken
Fruit cup

Greek Yogurt Parfait
Waffle Potato Fries™
Chocolate Chunk Cookie
Icedream®

Milkshakes
Chick-fil-A ® Frosted Lemonade

Chick-fil-A ® Frosted Coffee


Vegan

Sunflower Multigrain Bagel
Fruit cup
Hashbrowns
Side salad (without cheese)
Any entrée salad without chicken or cheese

Cool Wrap® without chicken or cheese
Fruit cup
Waffle Potato Fries™
Do you use hormones or antibiotics in your chicken?

We’re all about chicken, so you can be sure that we’re extremely selective about the chicken we serve.

All of our chicken is 100% pure breast meat with no fillers or added hormones or steroids. In 2014, we pledged to eliminate all antibiotics from our chicken supply within five years. This means that by the end of 2019, every customer, at every restaurant will be served chicken raised without antibiotics every day (except Sunday, of course!).

Is your chicken free-range?

No, our chicken is not free-range. Our chickens are raised by family farmers in large, enclosed barns designed to protect them from the weather, disease and predators.

Team Member Opportunities

How do I apply for a position at a Chick-fil-A® restaurant?

Our franchise Operators are always looking for bright, service-oriented individuals. As independent business owners, each restaurant Operator makes their own hiring decisions. Contact the Operator of the restaurant where you would like to work for additional employment information.

What is the minimum age for employment?

Our franchise Operators abide by federal and state labor laws regarding minimum employment age. Contact the Operator of the restaurant where you would like to work to learn more.

Franchise Opportunities

How can I become a franchise Operator?

You can learn more about our franchisee selection process on our Franchise page. Generally speaking, we seek out restaurant Operators who are looking for a full-time, “hands-on” business opportunity; have a proven track record in business leadership; have successfully managed their personal finances; are results-oriented self-starters interested in growing a business; strive to be community leaders; and are prepared to have no other active business ventures.

What type of franchise opportunities does Chick-fil-A® offer?

Chick-fil-A offers qualified individuals the opportunity to operate a single Chick-fil-A franchise. The restaurant could be located in a mall, or it could be a free-standing, drive-thru only, or an in-line location. We do not offer multi-unit franchise opportunities to initial applicants. However, from time to time, high performing franchise Operators may be offered an additional business opportunity.

Chick-fil-A, Inc. Corporate Opportunities

How do I apply for a position at the Chick-fil-A® corporate office?

As our business grows, so does our need for high caliber talent. You can view open positions and learn more about working for Chick-fil-A, Inc. at our corporate headquarters, known as the Chick-fil-A Support Center, on our Careers page.

What can I expect after I submit my resume to Chick-fil-A, Inc.?

After creating a profile and submitting your resume through the Careers page [link], you will be notified of the status of your submission within three weeks. If your education, experience and skill set align with an open position, we will send you a link to complete an online application. After reviewing your application, if we determine you are a potential fit for an available opportunity, our Talent Acquisition team will contact you to schedule a time to discuss next steps.

What type of Internship opportunities are available at Chick-fil-A, Inc.?

Yes. Each year, Chick-fil-A, Inc. offers a 10-week summer internship program to students who are working on undergraduate and graduate degrees. All internships are paid, and students work 40 hours per week from our Atlanta headquarters, known as the Chick-fil-A Support Center. While exact opportunities vary from year to year, internships are available in most areas of the business.  Please visit our Careers page to learn about Internship opportunities that reflect your skillset and interests.


When should I apply for a summer internship at Chick-fil-A, Inc.?

Students may submit their resumes beginning in September for internships that will begin the following May. We recommend candidates apply early, as most intern positions are filled by December 31.  

Can I get course credit for my internship at Chick-fil-A, Inc.?

Please check with your school’s career services office or your academic advisor to determine your school’s policy regarding course credit.

Does Chick-fil-A offer internship housing?

While we do not provide housing, we will provide information to assist interns in finding temporary local housing. For students whose primary residence is farther than 50 miles outside of metro Atlanta, we do provide a housing stipend to assist with the cost.

Advertising and The Cows

Who are the Chick-fil-A "Eat Mor Chikin®" Cows?

Chick-fil-A first introduced the Cow campaign in 1995 as a three-dimensional billboard concept depicting a black-and-white cow sitting atop the back of another cow painting the words “Eat Mor Chikin” on the billboard. The fearless cows, acting in enlightened self-interest, wanted people to eat chicken, not beef. Since that first billboard appeared two decades ago, the “Eat Mor Chikin” Cows have reached millions on television, radio, online and the occasional water tower to become one of America’s most popular advertising icons and a member of New York’s Madison Avenue Advertising Walk of Fame.

Why does Chick-fil-A® use dairy cows on its advertising?

We use Holstein cows in our advertising simply because they are easily recognizable, and they are commonly used to represent bovines of all types. In advertising, quick and simple are always best.

What is Cow Appreciation Day®?
To express our “udder” gratitude to our favorite renegade bovines, Chick-fil-A established Cow Appreciation Day. Held each July, customers who dress like a cow receive a free meal.
How much does a Cow Calendar cost?
Our annual Cow Calendars, available from November to January while supplies last, sell for $7 at participating Chick-fil-A restaurants.
How can I submit a creative idea to Chick-fil-A®?

While we appreciate the thought, our long-standing policy is to not accept or consider any unsolicited creative proposals, materials or ideas from outside the Chick-fil-A system. Additionally, we cannot compensate anyone for unsolicited ideas or materials.

Can Kid's Meal prizes be purchased without purchasing a Kid's Meal?

Yes. Our Kid’s Meal prizes, usually books and educational activities designed for meaningful fun, can be purchased without the meal at your local Chick-fil-A® restaurants. Prizes are typically available in the restaurants for five to six weeks and can be purchased while supplies last.

Ordering and Payment

What is Chick-fil-A One™?

Chick-fil-A One is our mobile app that lets you bypass the line and receive free food, all by ordering through our app. You can learn more on our Chick-fil-A One page.

Does Chick-fil-A® sell gift cards?

Yes. Gift cards are available for purchase at local Chick-fil-A restaurants. Chick-fil-A gift cards are accepted at all Chick-fil-A restaurants, with the exception of licensed locations, such as restaurants located in airports, colleges, hospitals or business venues.  To obtain a replacement gift card, please complete the Gift Card Replacement Form and follow the instructions.

Can Kid's Meal prizes be purchased without purchasing a Kid's Meal?

Yes. Our Kid’s Meal prizes, usually books and educational activities designed for meaningful fun, can be purchased without the meal at your local Chick-fil-A® restaurants. Prizes are typically available in the restaurants for five to six weeks and can be purchased while supplies last.

Catering

What catering options can I order from Chick-fil-A?

Chick-fil-A restaurants offer catering trays, individually packaged meals, and a la carte menu items for feeding a crowd. You can see the complete menu of options on our catering page.

How do I place a catering order?

You can order online on chick-fil-a.com, or call your local Chick-fil-A restaurant to place the order by phone.

Is delivery available?

Many of our restaurants offer delivery service. Contact your local Chick-fil-A to determine if delivery is available, and whether there is a minimum order amount.

First 100

What exactly does “free Chick-fil-A meals for a year” mean?

The first 100 customers that are selected and eligible to participate and that comply with the Official Rules will be awarded a digital offer card that is pre-loaded with 52 Chick-fil-A #1 meals (one meal per week). Each meal contains a Chick-fil-A® Chicken Sandwich, a medium Waffle Potato FriesTM and a medium drink.  The card is valid for approximately 12 months from the grand opening date.

What time does First 100® begin and end?

First 100® is a 24-hour event that begins at approximately 6:00 a.m. on Wednesday, the day before the restaurant opens, and ends at approximately 6:00 a.m. on Thursday when the restaurant opens. We register participants between 5:30 a.m. and 6:00 a.m. on Wednesday, so please arrive during that window.  See Future Openingsfor exact details for each location.

Who can participate?
Participants and alternates who reside in eligible zip codes and who are at least 18 years of age (or the age of majority in their state of residence if the age of majority is greater than 18) on the first day of the giveaway period. Each participant must present a valid, government-issued photo ID. Children under the age of five are not permitted.
How do I participate?
Arrive at the restaurant between 5:30 a.m. and 6:00 a.m. local time on the day before a grand opening (e.g., the Wednesday before a Thursday grand opening) and express your interest in participating in the giveaway.  If there are less than 100 people present, your eligibility will be verified, and you will be registered for the event.
What happens if more than 100 people want to participate?
If more than 100 people arrive during the registration period on Wednesday, we will conduct a random drawing to select 100 individuals and 10 alternates to participate. Alternates are named in the event that any of the first 100 selected withdraw during the giveaway period, opening an available spot for an alternate to join the ranks of the first 100 customers.
What happens after I am registered?
Get ready to have fun! You will remain at the restaurant for the next 24 hours and participate in the promotion.  Most participants bring tents, sleeping bags, games and books to prepare for their overnight campout. Once registered, participants, alternates and guests must remain in their designated spot on the premises until the grand opening of the restaurant. While exceptions are made for restroom breaks or to comply with any applicable legal requirement, you cannot leave the property, sit in your car or switch places with someone else.
Can I bring a guest? Will they win free Chick-fil-A meals for a year too?
Each participant and alternate may bring up to five guests.  Guests must be at least five years old.  All minors must be accompanied by their parent or guardian.  Only registered participants are eligible to win the prize.
What happens in inclement weather?

With rare exception, the First 100® will continue rain, snow, sleet or shine! Please dress appropriately and come prepared for changing weather conditions.

Why can't I participate if I don't live within the area?
Each Chick-fil-A restaurant is locally owned and operated. The First 100® celebration is our franchise owner-operator's introduction to the local community. We want to ensure those neighbors, whom they will be serving at that location in the future, have a seat at the table in welcoming and getting to know their neighborhood Chick-fil-A.
What if I work inside the zip code area but do not live in the zip code area?
Only those who reside within the specified zip codes are eligible to participate. You may participate as a guest of an eligible participant if you meet the additional eligibility requirements.
What if I go to college inside the zip code area but do not live in the zip code area?
If you bring a current, valid student ID, you may use the ID to establish your eligibility for the First 100® promotion.
How are the zip codes chosen?
We select the zip codes by drawing a radius around the restaurant. We include all zip codes that fall within that radius. The radius differs by restaurant based on population.
What if my ID does not list my current address/zip code?

If your US government-issued ID does not indicate your current zip code, we will accept any of the following as proof of your zip code (A valid US government-issued ID is still required to participate in the event):

 

  • Federal, state or local government documents, issued within the last 90 days
  • Magazines issued within the last 90 days
  • Any envelope, box or postcard that has been sent indicating a postmark or stamped date within the last 90 days
  • Any correspondence, receipt, invoice dated within the last 90 days
  • Valid vehicle registration
  • Valid life, health, auto or home insurance policy or card
  • Valid real estate tax statement or receipt
  • Any valid license reflecting your address (nursing, law, teaching, hair, fishing, etc.).
  • Voter registration card.
  • Current Mortgage, lease or rental agreement.
  • DMV Renewal Notice.
  • Blank check or deposit slip with your address.
Are there any restrictions on redeeming the digital offer card?
The card can only be used for Chick-fil-A #1 meals. You can only redeem one meal per transaction, though there are no restrictions on the number of meals you can redeem in any given period. However, all meals should be redeemed before the expiration date on the card.
Does Chick-fil-A, Inc. offer intern housing?
Unfortunately, all First 100® cards issued on or after October 23, 2014 cannot be replaced if lost or stolen.
Why does my digital offer card have a key tag?
We want it to be easy to redeem your free meals! All First 100® digital offer cards currently issued have a detachable key tag. You may share your key tag with friends and family, but please note their redemptions come from your pool of 52 Chick-fil-A #1 meals.
Why is there a QR code on the back of the new First 100® digital offer card?
The QR code on your digital offer card can be scanned at the register to redeem your Chick-fil-A #1 meal.

Internships

How do I learn about intern opportunities at the corporate office?

Our intern opportunities are listed on the career portal on our website.

When should I follow up on my submitted resume for an internship?

What can I expect after I have submitted my resume for an internship? The resume review process takes approximately three weeks, and we will use our best efforts to respond to all inquiries. If we think your education, experience and skill sets may align with an open intern position, we will send you a link to fill out an online application.

When do you start posting available internships?

Chick-fil-A, Inc. begins recruiting for internships in September. Our summer internships begin the following May.

When do applications for the summer internship positions close?

The application deadline varies for each department. Generally the internship selection process starts in September and ends when the positions are filled. In most cases intern positions are filled by December 31st, therefore we recommend candidates apply early.

Do you offer internships for undergraduate and graduate students?

Yes, Chick-fil-A, Inc. offers internships to students who are obtaining undergraduate and graduate degrees. The level of the internship will depend on a department's specific needs.

What type of internship opportunities do you offer?

Internship opportunities exist in most corporate functional areas but may vary from year to year based on business needs and innovation opportunities throughout the organization. Please visit our Career Portal to learn about Internship opportunities that reflect your skillset and interests.

Does Chick-fil-A provide sponsorship for employment visa status (e.g. H-1B visa status)?

No. We are unable to provide assistance with sponsorship.

How long do the internship assignments last?

It is a 10-week internship with the option of extending based on your availability and the needs of the department.

How many hours a week do interns have to work?

Students are expected to work 40 hours per week.

Can I get course credit for participating in the Internship program?

Please check with your career services office or your academic advisor to determine your school’s policy regarding course credit.

Is this a paid internship?

Yes. The pay rate varies according to experience and skills required.

What can I expect during the interview process?

During the interview candidates will meet with the hiring manager and a team of interviewers. Be prepared to discuss your staff application, academic history and previous work experience.

What is Chick-fil-A's dress code?

To maintain a professional atmosphere in our offices, Chick-fil-A, Inc. expects its interns to adhere to a standard of professional dress and appearance. Examples of appropriate dress generally include: collared shirts, polo shirts, casual slacks (men and women), skirts, casual jackets, blouses, sweaters, blazers (optional), and non-athletic appropriate footwear. Examples of unacceptable dress generally include, but are not necessarily limited to: Attire that is suggestive, revealing, or overly tight; midriffs, spaghetti straps or tank tops; jeans of any color; athletic shoes, beach shoes or flip-flops; men’s shirts worn untucked.

Does Chick-fil-A, Inc. offer intern housing?

No. We will provide local temporary housing information. We do provide a housing stipend to interns whose primary residence is farther than 50 miles outside of metro Atlanta.