Customer Service

Image of a smiling Chick-fil-a worker

We're here to help

We love hearing from our customers and we value your feedback. Send us your questions, comments or feedback so we can serve you better.

We receive many questions. Find answers to some of the most common ones in our FAQs.

Receipt Survey: If your receipt shows an invitation to complete a survey, please visit the URL shown on your receipt within two days of your visit.

Contact us

Contact us online

Mail:
Chick-fil-A CARES
P.O. Box 725489
Atlanta, GA 31139-9923
Phone:

1-866-232-2040
Monday - Saturday
8:00 AM - Midnight ET

Where is Chick-fil-A’s headquarters located?

The Chick-fil-A® Support Center is located just south of downtown Atlanta at 5200 Buffington Road, Atlanta, GA 30349.

Who is Truett Cathy?

Truett Cathy was the founder and chairman of Chick-fil-A, Inc. Known for having a keen business sense, a work ethic forged during the Depression, and a personal and business philosophy based on biblical principles, Cathy opened his tiny Atlanta diner in 1946 and grew it into the largest chicken quick-service restaurant chain in America (based on domestic sales). While he was famous for creating the Chick-fil-A® Chicken Sandwich, he was also known for his servant leadership and great generosity.

Why is Chick-fil-A® closed on Sundays?

Our founder, Truett Cathy, made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and tend to ideals he deemed more important than business--a practice we uphold today.

How can I share feedback regarding my recent experience at a Chick-fil-A® restaurant?

We are always grateful when customers contact us to offer feedback about our restaurants, food or service. Share your comments online, by phone or mail.

How can I stay updated on the most current information regarding Chick-fil-A®?

Chick-fil-A One members will receive email updates regarding offer reminders, special offers, event details or other marketing materials. For additional information on all things Chick-fil-A, read our latest stories and news at The Chicken Wire or follow us on Facebook, Twitter or Instagram

What is Chick-fil-A One™?

Chick-fil-A One is Chick-fil-A’s tiered membership program that gives guests the ability to earn points with every purchase. Members can earn points by placing a mobile order, scanning their Chick-fil-A One QR code or placing a catering order online. Points can be used to redeem available rewards and advance through tiers based on annual spend. There is no cost to join and anyone who creates a Chick-fil-A One account is eligible to participate. You can learn more on our Chick-fil-A One page.

How do I create a Chick-fil-A One account?

You can create a Chick-fil-A One account by downloading the Chick-fil-A App or by visiting the Chick-fil-A One page. You can choose to sign-in with social or create an account with your email address. Enter the required information to complete account creation. Upon account creation, an email welcoming you to Chick-fil-A One is sent to your email address. You must verify your email address using the link in the welcome email to begin receiving benefits of Chick-fil-A One. Users with unverified accounts will not be able to use Chick-fil-A One and receive benefits. Users who create an account with Google or Facebook are already verified.

If you encounter difficulties while registering for your Chick-fil-A One account, please do the following before attempting again. First, check your internet connectivity to ensure you have a strong internet connection. Second, if you are on a mobile device, please switch from Wi-fi to a cellular connection or vice-versa. If you have an Android device with an Ad Blocker enabled, please disable this, and you should be able to log in again.

How do I change my Chick-fil-A One account?

If you would like to edit your Chick-fil-A One account, please sign in by clicking here. Select "Edit Profile” from the left-hand navigation bar. From this page you can view and update your profile information.

What should I do if I cannot log in to my account?

First, please check your phone to ensure that you are connected to the Internet.
To reset your password, follow the steps below.

Online
1. Visit www.chick-fil-a.com/MyProfile
2. Select “Edit Profile” from the left-hand navigation bar.
3. Scroll towards the bottom of the page and select “change password”.
4. You will be asked to enter your current password and create a new password.

Chick-fil-A App
1. Select “account” from the homepage.
2. Select “Sign-In to Chick-fil-A One”
3. Tap "Forgot Password?"
4. Enter the email address associated with your account and then press “Email Reset Password Link”.
5. You will be emailed a link to reset your password. Select the link in your email to verify that you own this email address.
6. Enter and confirm your new password and then press “Submit”.

How do I delete my Chick-fil-A One account?

If you are a previous A-List Member, or have funds loaded to your Chick-fil-A One account, you will need to contact Chick-fil-A CARES at 1-866-232-2040 to deactivate your account. If you are not a previous A-List member and don't have funds loaded to your account, please go to http://manage.my.chick-fil-a.com/account/profile?execution=e1s1 and login to your account. You can click on the Deactivate link in your account details.

Can I see my transaction history for my account?

Yes, you can view your transaction history online or through the Chick-fil-A App. If you wish to view your transaction history online, simply visit www.chick-fil-a.com/MyProfile and select “view transaction history”. To view your transaction history through the Chick-fil-A App, select “account” then “view transaction history”.

If you have not transacted with Chick-fil-A One to date, your transaction history will have a note stating no recent transactions.

How do I determine if I have multiple accounts?

In order to determine if you have created multiple accounts, we suggest you consider the following possibilities:

  • Have you logged into the Chick-fil-A App with more than one email address?
  • Have you used social login (Facebook or Google), but previously used an email address and password to login? If so, you may have inadvertently created another account if your Facebook or Google accounts were created with a different email address than the email address used to create your Chick-fil-A One account.

In order to validate which account you are logged into:

  1. Visit https://www.chick-fil-a.com/MyProfile/
  2. Locate the email address assigned to your account in the upper left-hand navigation bar
Can I transfer “total points earned” to a different account?
No, total points earned is reflective of the total number of points earned over the lifetime of your account. This is not necessarily reflective of your available points balance and therefore cannot be transferred as a portion of these points may have already been redeemed.

Additionally, points earned towards a tier status are non-transferable. Please refer for account merging below for additional information.
I have more than one Chick-fil-A One accounts and wish to merge them. What do I do?

Please provide the following information in the feedback form:

  • Provide email address associated with each Chick-fil-A One account.
  • Provide the primary email address you want assigned to your Chick-fil-A One account. We suggest you choose the account with the higher tier/total points earned as tier status cannot be merged or transferred.
  • Please know the final account will only show transaction history associated with that account and the birthday information previously entered on that account.

 


How was my progress converted to points?

As of August 1, 2018, any current progress earned with the old app and treat tracker, was converted to points. Points were calculated using the total dollars spent since earning your last treat and then multiplied by 10 if you are a Chick-fil-A One Member or by 12 if you were an A-List Member.

Total points earned will also include new points earned through your purchases with Chick-fil-A One since August 1, 2018. For any new purchases after August 1, 2018, you will earn 10 points per dollar spent as a Chick-fil-A One Member, 11 points per dollar spent as a Chick-fil-A One Silver Member and 12 points per dollar spent as a Chick-fil-A One Red Member. Points will be awarded based on your total, prior to tax and your current tier status. Available points can be found through the app by selecting "Rewards" or online. Points are available to use towards redeeming an available reward of your choice immediately.

What are rewards?

Rewards can include food items you wish to redeem using your available points as well as other surprise rewards like those sent by a local Chick-fil-A® restaurant.

How do I earn points towards rewards of my choice?

Earn points by placing placing a mobile order, online catering order or scanning your Chick-fil-A One QR code, available through the app or online, when you make a purchase. If scanning the QR code, you may scan at the front counter or in the drive-thru. Access your Chick-fil-A One QR code through the app by selecting “Scan” or online. Points will be awarded based on your total, prior to tax and your current tier status. Points are updated within 1 hour of your purchase.

Can I earn Chick-fil-A One points by placing an order through a third party delivery platform?
Orders made through third-party food delivery platforms (e.g. DoorDash) are not eligible to receive Chick-fil-A One points nor qualify as progress towards achieving or maintaining Chick-fil-A One status tiers. Additionally, these purchases are not eligible to earn points as a Missed Transaction Request. Unfortunately, our system is unable to process transactions placed outside of our platforms for points.
Can I submit a Missed Transaction request to earn points for an order placed through a third party delivery program?
No. Orders made through third-party food delivery platforms (e.g. DoorDash) are not eligible to earn points as a Missed Transaction Request. Unfortunately, our system is unable to process transactions placed outside of our platforms for points.
Why are my total points different than my available points?

If you were a Chick-fil-A One Member prior to August 1, 2018, any current progress earned with the old app and treat tracker, was converted to points. These points can be found under your available points through the app by selecting "Rewards" or online. Total points earned includes new points earned through your purchases with Chick-fil-A One since August 1, 2018.

How will I know when I receive a reward?

You can view your rewards at any time through the app by selecting “Rewards” then “My Rewards” or online. If you are subscribed to email, you will receive email notifications when you receive a reward from a local Chick-fil-A. If you have enabled push notifications, you may receive a push notification for any new rewards.

How do I receive points for online catering orders?

To receive points for your online catering orders, ensure you are signed in using your Chick-fil-A One ™ account. You can sign-in before you start your order or prior to completing your order. You must be signed into your Chick-fil-A One account prior to completing the catering order to receive points for your purchase.

Can I earn points in the Drive-Thru?

Yes, you receive points for every purchase with Chick-fil-A One, including those in the Drive-Thru. You can scan your Chick-fil-A One QR code or pick-up your mobile order to receive points.

Can I scan multiple Chick-fil-A One™ accounts during a transaction?

While it is possible for multiple Chick-fil-A One accounts to be scanned in a restaurant on a single visit to redeem rewards, only the last Chick-fil-A One account scanned will receive points for the purchase.

How do I redeem rewards with a mobile order?

To redeem a reward when placing an order with the app, simply add the item to your mobile order. It will be listed as “free” at checkout and be redeemed automatically. You do not have to purchase any additional items to redeem a free reward. You may choose to “redeem later” by tapping the toggle on the checkout screen. If you inadvertently redeem a reward, it cannot be re-added to your account.

How do I redeem rewards at the register?

Rewards are redeemable for only one of the specified entrée or a la carte menu items listed in the reward. To redeem a reward at the register, order your desired reward menu item and scan your Chick-fil-A One QR code at the register or in the Drive-Thru. Access your Chick-fil-A One QR code on the ‘scan’ screen through the app or online.

Can I choose to redeem rewards during a later transaction?

If you have an available reward, but do not want to redeem the item in your cart during the active transaction, choose to redeem the reward later on the mobile order checkout screen. Unfortunately, when scanning your Chick-fil-A One QR code, any reward matching an item within your order will be redeemed. The matching reward with the soonest expiration date will be redeemed first. If you do not wish to redeem the reward, you can opt to remove it from your order or you may ask the team member to remove your Chick-fil-A One membership ID from the transaction.

Where can I redeem a reward?

Rewards can be redeemed at any participating Chick-fil-A (Chick-fil-A Express and Chick-fil-A licensed locations such as those in airports, college campuses, office complexes and hospitals are excluded).

When do my rewards expire?

Each reward has a unique expiration date. You can view expiration dates for all available rewards through the app by selecting "Rewards", then "My Rewards" or online. If a reward has expired, unfortunately, it cannot be re-added to your account.

Can I earn points without using Mobile Pay?

Yes. Simply place a mobile order or scan your Chick-fil-A One QR code, available through the app or online at the restaurant during a purchase, and you will receive points for your purchase. You can pay for your order using your preferred method, such as credit card, cash, Chick-fil-A One funds or gift card.

Can I receive points for my purchase if I forgot to scan my Chick-fil-A One QR code?

If you forgot to scan your Chick-fil-A One QR code or encountered an issue, you may request credit for a missing transaction within 30 days of the date on your receipt by visiting online. This feature is not intended as a primary method of receiving points and only supports one transaction per submission, per day, per Chick-fil-A One account. Approved requests apply to a limited number of transactions per Chick-fil-A One™ account. For security purposes, we are unable to publish the number of transactions allowed per account. Once you have exceeded the maximum number of transaction requests, you will encounter an error. We will not be able to award points for these additional requests.

You will be required to sign-in to your Chick-fil-A One account to complete the submission. All fields are required to request missing credit for a transaction. Points will be awarded based on your total, prior to tax and your current tier status. Please note that ‘Restaurant #’ must be 5-digits and if the Restaurant number printed on the receipt starts with zeros, be sure to enter those in the field. Unfortunately, we are not able to process requests without the following details: Restaurant Number, Order Date, Order Number, Order Method and Order Total. If you no longer have your receipt or are unable to read it, we will not be able to provide credit for a missed transaction.

Does the purchase of gift cards count towards point progression?

Chick-fil-A Gift Cards count toward your Chick-fil-A One points when they are used, but not when they are purchased.

Can I earn points/ redeem rewards at Licensee locations?

You may receive points and redeem Chick-fil-A One rewards at any participating Chick-fil-A restaurant, subject to availability. However, the Chick-fil-A App is not presently accepted at Chick-fil-A Express and Chick-fil-A licensed locations such as those in airports, college campuses, office complexes and hospitals. These locations are not owned and operated by Chick-fil-A Franchisees, but are operated by professional third-party food contractors. Chick-fil-A Express and Chick-fil-A licensed locations do not currently offer guests the ability to earn points or redeem rewards through the Chick-fil-A App. 

I’m having trouble redeeming my reward. What do I do?

To successfully apply a reward to your order, please add the menu item you wish to redeem to your order as an individual item, rather than as part of a meal. When redeeming a reward via Mobile Order, verify the 'Redeem Rewards?’ banner is ‘On’ and the redeemed menu item appears with a 'FREE' icon in your mobile order cart before continuing with the order.

You cannot substitute a reward for a different menu item, but you can modify your reward with a special request such as extra pickles.

I didn’t mean to redeem a reward. What do I do?

We apologize that you did not intend to redeem your reward during your recent visit to Chick-fil-A. We understand a reward may be redeemed accidently when scanning the Chick-fil-A App. Currently, if you have a reward that matches a menu item you ordered, the system automatically selects the reward to redeem regardless of the card you selected in the app. The system prioritizes reward redemptions by the closest expiration date. Unfortunately, we are unable to reload redeemed rewards. If you would prefer the item not be redeemed, you can opt to remove it from your order. Placing a mobile order offers you the ability to turn off reward redemption if you order a matching product. Just change the ‘Redeem rewards’ toggle switch from ‘on' to ‘off’ when placing your mobile order.

Keep receiving points by placing a mobile order or scanning your Chick-fil-A One QR code which can be found in the 'Scan’ section of the Chick-fil-A App or online by visiting www.chick-fil-a.com/MyProfile/Points when placing your order in a Restaurant.

What and when is the National Giveaway?
The national giveaway is available through the Chick-fil-A App between August 30 – September 29, 2018. Create or sign-in to your Chick-fil-A One account on the Chick-fil-A App to access the offer for an 8-count Original or Grilled Nugget. One offer per customer.
How do I redeem the reward for the National Giveaway?

First, create or sign-in to your Chick-fil-A One account through the Chick-fil-A App between August 30 – September 29, 2018. The reward is available to view and redeem by visiting the ‘Rewards’ section, then ‘My Rewards’ tab on your app. To view, you may need to scroll down if you have multiple available rewards. To redeem, simply click ‘Redeem reward’ and choose ‘add to a mobile order’ or ‘scan at the restaurant’.

I don’t have a smartphone or the Chick-fil-A App. How can I redeem the rewards for free nuggets?
Unfortunately, the national giveaway for an 8-count Original or Grilled Nugget is available exclusively to Chick-fil-A One Members using the Chick-fil-A App. If you’re a Chick-fil-A One Member but don’t use the app, you can view your other available rewards online by visiting www.chick-fil-a.com/myprofile/myrewards. Tap the ‘Redeem’ button under the desired reward and a QR code will appear for you to scan during an upcoming visit to the restaurant.

What is a market-level giveaway?
Market-level giveaways allow groups of Chick-fil-A Restaurants to extend an offer to Chick-fil-A One Members within a specific area through the Chick-fil-A® App. You must be in the specified area and have location services turned on to claim and redeem the offer.
I’m in a market that has a giveaway, but I don’t see it in my app.
If you are within the geographic area of a market-level giveaway but you do not see the offer in your Chick-fil-A App, try the steps below.
1. Ensure that you are using the latest version of the app by going to your app store and confirming an update is not available.
2. Ensure that you have location services turned on for the app.
Once you complete these steps, if you are still in the specified area for the offer, it will appear in your app under ‘Rewards’ then ‘News’. You will then tap ‘Claim’ for it to appear as an available reward under ‘Rewards’ then ‘My Rewards’. You will have the option of adding it to a mobile order or scanning at the restaurant to redeem.
How do I know if my app has location services enabled?
For Apple iPhone, navigate to your device’s settings. Scroll down to locate the Chick-fil-A App, set “Location” to “While Using” or “Always”. For Android phones, navigate to your device’s setting. Locate “App Permissions,” then “Location”. Set “Location” to “On” for the Chick-fil-A App.
I saw the offer in my app, but then it disappeared. How can I find it?
If you are still in the specified area, you can locate the offer by following the steps below.
1. Close out the app and reopen it.
2. Tap ‘Rewards’ at the bottom of your screen.
3. Then, tap ‘News’ at the top of the screen. You will see the option to ‘Claim’ the offer in this section.
4. Once you claim it, the offer will be available under ‘My Rewards’ and you will have the option to redeem it by adding it to a mobile order or scanning at the restaurant.
How do I receive an offer from a Market-level giveaway?

During the promotional period:

1. Download the Chick-fil-A® App on your smartphone, available for free from the Apple App Store or Google Play Store. If you already have the Chick-fil-A® App, please ensure you have updated to the latest version.

2. Once you've downloaded or updated the app, tap on "Join Chick-fil-A One™".

3. If you have an existing Chick-fil-A One™ Account, please sign in with that email address and password or by signing in with your Facebook for Google account.

4. Because this is a local offer, Location Services must be turned on in order for you to redeem this offer. Please ensure you have allowed the app access to your device’s Location Services permissions.

For Apple iPhones, navigate to your device’s settings. Scroll down to locate the Chick-fil-A® App. Set “Location” to “While Using” or “Always”

For Android phones, navigate to your device’s settings. Locate “App Permissions”, and “Location.” Set “Location” to “On” for the Chick-fil-A® App.

5. If you are in the applicable local market, the free offer will appear on the app’s home screen. Tap “Claim”. This will load the reward onto your account. When the redemption period begins, you'll find it in your "My Rewards" section of the app. In order to see this reward, you may need to scroll through your available rewards if you have other rewards available.

How do I redeem my free offer?

This offer can be redeemed by placing a Mobile Order or scanning your Chick-fil-A One QR code at a participating location.

Please follow the steps below in order to place a mobile order: 

1. Select the free item by tapping "Redeem" underneath its picture in the app. 
2. Select "Add to Mobile Order" or “Scan at the Restaurant” when presented with the options. If you choose ‘Add to a Mobile Order’, proceed to step 3.
3. Select the restaurant where you'd like to redeem your item. You can search or use the map. 
4. Then choose how you'd like to receive your order. You can select "Carry Out" at every restaurant.  Some restaurants offer “Curbside” or “Drive-Thru” service as well. 
5. You may add any other items, like a side or a beverage, and then tap "Submit" to complete you order.  Remember, no purchase is necessary.
6. When you arrive at the restaurant, tap “Prepare my order” for a Carry Out or Curbside order or follow the directions presented on your screen for a Drive-Thru order so your food is prepared hot and fresh.

Can I redeem more than one of the free items offered?

Only one item can be received and redeemed per Chick-fil-A One™ account.

What if I was a Chick-fil-A One™ Member before the giveaway started?

Existing Chick-fil-A One™ Members who are within the participating market area are eligible for the offer. You will need to ensure you have downloaded the latest version of the Chick-fil-A App and have allowed the app access to your device’s Location Services permissions.

I received an email after logging into my Chick-fil-A account on www.chick-fil-a.com saying that I am now part of Chick-fil-A One™. Does this mean I received my offer?

You must claim the offer within the Chick-fil-A® App in order to receive it. The offer can be redeemed by placing a mobile order or scanning your Chick-fil-A One QR code.

I do not wish to allow the Chick-fil-A App permissions to use Location Services on my device. Can I still receive the offer?
No, because this is a local offer, location services must be turned on in order for you to redeem.
When I tried to redeem my free item through mobile ordering, it still charged me for the item. Why?

Please ensure that you have not redeemed the offer on a previous visit. We may also be experiencing technical difficulties and will work to resolve these quickly.

How can I see a list of active Chick-fil-A One™ giveaways?

Please visit here to see a list of active Chick-fil-A One giveaways in your area.

How do I gift a reward to a friend or family member?
As a benefit of earning Chick-fil-A One Silver or Chick-fil-A Red Status, you can choose to gift an available reward to a friend through the app by selecting "Rewards". then "My Rewards", or online. You will select "gift to a friend" on the item you would like to send, enter the recipients email address and add an optional personal message. They will receive an email notifying them of this reward and steps to redeem during an upcoming visit to their local Chick-fil-A.
I gifted a reward to the wrong email address; can I take it back?
Unfortunately, once a reward has been gifted, the action cannot be undone and we will be unable to credit your account with the gifted reward or the points. We encourage you to ensure the correct email address for your recipient in the future when gifting rewards. We are also exploring additional ways to help you identify friends when gifting to make this process even easier in the future.
I received a gifted reward and it didn't go to my Chick-fil-A One account email address, can I add it to my account?
If the reward you received was sent to an email address without a Chick-fil-A One account, you will be able to redeem the reward simply by scanning the QR code found in the email you received. Unfortunately, we are not able to move the gifted reward into another Chick-fil-A One account at this time.
How does the benefit of meal donation work?
As an acknowledgement of earning Chick-fil-A One Silver Status, Chick-fil-A has partnered with Feeding Children Everywhere to make a one-time donation on behalf of our Chick-fil-A One Silver Members. Your donation will help provide not just a meal but a better tomorrow for children and families.
How do I receive the benefit of free tickets to the Chick-fil-A College Football Hall of Fame?

As a Chick-fil-A One Red Member, you are eligible to receive two free tickets to the Chick-fil-A College Football Hall of Fame in Atlanta, Georgia annually. In order to receive these tickets, select "Rewards" and tap "News" within the Chick-fil-A App or online by visiting https://www.chick-fil-a.com/myprofile/news. You will see a promotional card for two free tickets to the Chick-fil-A College Football Hall of Fame in Atlanta, Georgia.

How do I receive the benefit of free tickets to participate in a Chick-fil-A Backstage Tour?
As a Chick-fil-A One Red Member, you are eligible to receive up to six tickets to visit our Chick-fil-A, Inc. Support Center for a backstage tour in Atlanta, GA. In order to view the information for this offer, select "Rewards" and tap "News" within the Chick-fil-A App or online by visiting https://www.chick-fil-a.com/myprofile/news.
How do I add my birthday to my account?

Visit www.chick-fil-a.com/myprofile

  1. Select “Edit Profile” from the left-hand navigation bar
  2. Enter birthday
  3. Select “save information”

Please note: Once you enter your birthday, you will be unable to enter it again.

When do I get my birthday reward?

You will receive a birthday reward on your birthday if your birthday was entered in your account profile at least one day (24 hours) prior to the day of your birthday. If your birthday occurred prior to your update, you will receive your birthday reward the following calendar year.

What is the reward and can I change it?

Chick-fil-A One and Chick-fil-A One Silver members will receive one free Chocolate Chunk Cookie. Chick-fil-A One Red members will receive a desert variety reward, which allows members to redeem a reward from their choice of a Chocolate Chunk Cookie, Small Milkshake, Small Frosted Lemonade, Small Frosted Coffee, Small Icedream® Cone or Small Icedream® Cup.

Unfortunately, we are not able to accommodate substitutions for this reward.

How long can I use the birthday reward?
You will receive a birthday reward on your birthday, available for redemption that day and the 10 days that follow.
It’s my birthday and I didn’t get a reward on my account?

You are eligible for a birthday reward once you have completed the following

  • Updated to the latest version of the Chick-fil-A App
  • (Note: please check your account profile and verify you have entered your birthday) Available rewards can be found under my rewards through the app or online at www.chick-fil-a.com/myprofile/myrewards.

What is Cow Appreciation Day?

Cow Appreciation Day is our day to show our customer appreciation and honors our iconic Eat Mor Chikin® Cows.

On this day, customers who visit any of our restaurants wearing something cow-like (for example: a spotted accessory, black and white spots on t-shirt, a cow hat or mask, etc.) will receive a free entrée.

When is Cow Appreciation Day and what are the hours?

Cow Appreciation Day is Tuesday, July 9 from restaurant opening until 7 p.m.

Can I still redeem the free entrée if I just wear a cow accessory?

Anyone who visits our restaurant wearing any sort of cow apparel will receive a free entrée!

Why can I only receive a free entrée instead of a full meal?

Since Cow Appreciation Day has become so popular, we wanted to simplify and make the day more consistent. Anyone who comes to our restaurant wearing any sort of cow apparel will receive a free entrée!

Children wearing anything cow-like will receive a free Kid’s Meal.

Which entrees can be redeemed?

Breakfast Entrée* includes:

Egg White Grill
Chick-fil-A® Chicken Biscuit
Chick-fil-A® Spicy Biscuit (available markets/locations only)
Buttered Biscuit
Sunflower Multigrain Bagel
Chick-n-Minis™ (4 count)
Chicken or Sausage Hash Brown Scramble Bowl
Chicken or Sausage Hash Brown Scramble Burrito
Chicken or Sausage, Egg & Cheese Bagel
Bacon or Sausage, Egg & Cheese Biscuit
Bacon, Egg & Cheese Muffin


Lunch/Dinner Entrée includes:

Chick-fil-A® Chicken Sandwich
Chick-fil-A® Chicken Deluxe Sandwich
Chick-fil-A® Spicy Chicken Sandwich
Chick-fil-A® Spicy Chicken Deluxe Sandwich
Grilled Chicken Sandwich
Grilled Chicken Club Sandwich
Grilled Chicken Cool Wrap®
Chick-fil-A® Nuggets (8 or 12-count)
Chick-fil-A® Grilled Nuggets (8- or 12-count)
Chick-n-Strips™ (3 or 4-count)
Smokehouse BBQ Bacon Sandwich

Kid’s Meal:

Chick-n-Strips (1 or 2-count) Kid’s Meal
Chick-fil-A® Nuggets (4 or 6-count) Kid’s Meal
Grilled Nugget (4 or 6-count) Kid’s Meal

Breakfast not served at all locations. Items are subject to availability.

Can I redeem the free entrée through the Chick-fil-A One app?

Free entrées for Cow Appreciation Day must be redeemed in-restaurant and cannot be redeemed through the app.

Where do I get a cow costume?

For fun costume ideas, check out The Best of Cow Appreciation Day 2017!

Why can’t I redeem a salad this year?

To simplify the experience for our customers and Team Members, entrée salads are no longer available as part of Cow Appreciation Day.  

We hope you’ll try a different menu item, such as our Grilled Chicken Cool Wrap, instead!

How do I find the Chick-fil-A® restaurant closest to me?

It’s easy! Select your location in the top left corner of the homepage to display the nearest Chick-fil-A restaurants.

What are the hours of Chick-fil-A® restaurants?

The standard operating hours for Chick-fil-A restaurants are Monday - Saturday, 6:30 a.m. to 10:00 p.m. Our restaurants are always closed on Sunday, Thanksgiving Day and Christmas Day. However, each Chick-fil-A restaurant is a locally owned and operated business, so outside of these days, our franchise Operators may modify hours of operation.

How does Chick-fil-A® decide where to build a restaurant?

Chick-fil-A opens a limited number of restaurants each year. While we receive hundreds of suggestions from customers on where they would like to see a new Chick-fil-A restaurant, the real estate team at Chick-fil-A, Inc. is responsible for selecting all new locations based on corporate goals for expansion in specifically targeted markets and other relevant business factors.

When is a Chick-fil-A® going to open in my area?

We’re opening new Chick-fil-A restaurants all the time. Take a look at our upcoming grand openings.

Are there any Chick-fil-A Restaurants outside of the United States?
While our primary growth will continue to be in the U.S. market, Chick-fil-A will open the first franchisee-owned international restaurant in Toronto in 2019. Click here to read more about our plans for Toronto.

How is your food prepared?

Chick-fil-A® customers expect great-tasting and high quality food when they visit our restaurants. That’s why our products are made with fresh, simple ingredients right in our own kitchen. Our salads are freshly prepared and hand-chopped, our lemonade is squeezed fresh in our restaurants, and our chicken is made from whole breast meat and breaded by hand in our restaurants – never a preformed patty or nugget.

How do I find information about food allergens?

Click here to view our Allergen Guide, which has a list of common allergens found in our menu items.

You may also view the ingredient list for each item by visiting the Menu section of our website.

Where can I find the nutrition and ingredient information for Chick-fil-A® menu items?

To find ingredient information on specific menu items, visit the Menu section of our website, navigate to the appropriate category (i.e. Entrees), then click the individual menu item (i.e. Grilled Nuggets). On this screen you can see top nutrition facts, and you can click "show all nutrition, ingredients, & allergens" for a complete ingredient list. 

For a detailed summary of nutrition facts on all our menu items, click here to view our Nutrition Guide, which can also be found in our restaurants.

Why does Chick-fil-A® use peanut oil?

Ever since our founder Truett Cathy created the Chick-fil-A® Chicken Sandwich, we’ve been cooking our hand-breaded chicken exclusively in fully refined, heat-processed peanut oil. The purity of the oil enhances the flavor of the chicken, and we feel good serving our customers chicken cooked in oil that contains no trans fat or cholesterol, is low in saturated fat, and contains a balance of “good fats” (mono and polyunsaturated). 

 

For customers concerned about peanut allergies, it may be helpful to know that our peanut oil is refined, bleached and deodorized, which means the proteins in the oil are stripped out during the processing. The International Food Information Council Foundation calls oils undergoing this process “non-allergenic”, and the Institute of Agriculture and Natural Resources says they “do not demonstrate a hazard to allergic individuals.” However, because no one knows your own dietary needs better than yourself, we also label our hand-breaded chicken packaging and communicate about our peanut oil on our website and in our restaurants.

Do you have vegetarian or vegan menu items?

Many of our menu items can be modified to fit a vegetarian and vegan diet. Here are a few options we consider to be vegetarian or vegan, but we recommend you check the ingredients of each item in our menu section or in a Nutrition Guide available in our restaurants.

Vegetarian

Biscuit
Biscuit with egg
Biscuit with egg and cheese
Sunflower Multigrain Bagel
Fruit cup
Hashbrowns
Side salad
Any entrée salad without chicken
Grilled Chicken Cool Wrap® without chicken
Fruit cup
Greek Yogurt Parfait
Waffle Potato Fries™
Chocolate Chunk Cookie
Icedream®
Milkshakes
Chick-fil-A ® Frosted Lemonade
Chick-fil-A ® Frosted Coffee

Vegan

Sunflower Multigrain Bagel
Fruit cup
Hashbrowns
Side salad (without cheese)
Any entrée salad without chicken or cheese
Cool Wrap® without chicken or cheese
Fruit cup
Waffle Potato Fries™

Do you use hormones or antibiotics in your chicken?

We’re all about chicken, so you can be sure that we’re extremely selective about the chicken we serve.

All of our chicken is 100% pure breast meat with no fillers or added hormones or steroids. In 2014, we pledged to eliminate all antibiotics from our chicken supply within five years. This means that by the end of 2019, every customer, at every restaurant will be served chicken raised without antibiotics every day (except Sunday, of course!).

Is your chicken free-range?

No, our chicken is not free-range. Our chickens are raised by family farmers in large, enclosed barns designed to protect them from the weather, disease and predators.

Do you serve halal chicken?

Due to our diverse customer base, we are not able to tailor menu items that reflect all preferences. At this time, we do not have menu items that meet halal standards.

Do you serve kosher chicken?

Due to our diverse customer base, we are not able to tailor menu items that reflect all preferences. At this time, we do not have menu items that meet kosher standards.

What does No Antibiotics Ever chicken mean?

No Antibiotics Ever meets the highest commitment for antibiotic use. It means no use of human or animal antibiotics. No. Antibiotics. Ever. 

While birds that need antibiotics for medical reasons can still be treated for their wellbeing, birds that have been treated can no longer be designated “No Antibiotics Ever,” and are not included in the Chick-fil-A supply.

Chick-fil-A is the largest quick service restaurant franchise in the United States (by sales volume determined by 2019 Technomic Top 500 Chain Reaction Report) to commit to serving only No Antibiotics Ever chicken. Read more about our commitment here.

Why did Chick-fil-A® change to No Antibiotics Ever chicken?
Providing our customers with high quality menu options has always been our goal, and we are always looking for ways to care for our customers and do the right thing.

The issue of antibiotics in food is important to Chick-fil-A customers and third-party research supports reducing the unnecessary use of antibiotics in food. We worked with our suppliers to ensure a stable supply so that every customer, at every Chick-fil-A restaurant across the country will be served No Antibiotics Ever chicken, every day (except Sunday, of course).
How is the Chick-fil-A® commitment to No Antibiotics Ever chicken different from what other restaurants are doing?
The different antibiotic labels consumers see and hear in the industry can be confusing. Some commitments avoid antibiotics that are important to human medicine, or avoid routine use. No Antibiotics Ever chicken means that our suppliers, verified by the US Department of Agriculture (USDA), use NO antibiotics of any kind– as defined by the US Food and Drug Administration (FDA) – on the chicken that enters the Chick-fil-A supply chain, starting from the egg. No use of human or animal antibiotics. No. Antibiotics. Ever.
Is every Chick-fil-A® restaurant serving No Antibiotics Ever chicken?
Yes. Every single Chick-fil-A restaurant in the United States is now serving No Antibiotics Ever chicken. We worked with our U.S. suppliers to convert our entire supply chain to create a stable supply of No Antibiotics Ever chicken for Chick-fil-A restaurants nationwide.
Chick-fil-A® committed to NAE in 2014. What took so long?
As the nation’s largest quick-service chicken chain (based on sales volume), ensuring a stable supply of this type of chicken required building the infrastructure, as the supply of No Antibiotics Ever chicken simply did not exist yet at this scale, and took time to support the No Antibiotics Ever chicken commitment in the long-term.
Does Chick-fil-A® chicken contain artificial or added hormones?

No. There are no artificial or added hormones used in the production of any poultry in the United States. Read more about our chicken story here, including information on our Animal Wellbeing Standards and our commitment to No Antibiotics Ever chicken.

Will this change affect the taste of Chick-fil-A® food?

Absolutely not. Chick-fil-A restaurants are committed to serving great tasting food made with high quality ingredients, and the No Antibiotics Ever chicken tastes the same. The goal is simplicity and transparency of ingredients while keeping the same great taste.

What is the gluten-free bun?

Chick-fil-A is now offering a gluten-free bun option for our guests. The bun arrives at our restaurants pre-packaged to prevent gluten cross-contamination. However, once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens.  Therefore, guests will assemble their sandwich themselves. 

Our new gluten-free bun is made with premium ingredients like quinoa, molasses, vitamins and minerals. 

What can I order on the gluten-free bun?

The gluten-free bun can be ordered in place of the regular bun with any of our current sandwich offerings. However, our sandwich offerings are not gluten-free.

What other gluten-free options does Chick-fil-A offer?

A full list of our menu offerings that are gluten-free or made without gluten ingredients can be found on our website at https://www.chick-fil-a.com/glutenfree. Chick-fil-A restaurants are not gluten-free. 

Is the gluten-free bun more expensive than the regular bun?

There is an upcharge for the gluten-free bun. The additional charge for the gluten-free bun is $1.15 when purchased with a sandwich.

What is the calorie/fat content of the gluten free bun?

The gluten-free bun has 150 calories and 3 grams of fat. 

Are your restaurants gluten-free?

Chick-fil-A restaurants are not gluten-free, and we do not have gluten-free prep areas in our kitchens.  Additional allergen and gluten information for our menu can be found at https://www.chick-fil-a.com/glutenfree

What is the risk of cross-contamination with the gluten-free bun?

The bun arrives at our restaurants pre-packaged to prevent gluten cross-contamination. But once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens.  Therefore, guests will assemble their sandwich themselves. 

Can the gluten-free bun be toasted?

The gluten-free bun can be toasted; however, once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens.  

Can you assemble a sandwich for me using the gluten-free bun?

Because sandwich contents, including sauces and condiments, are not gluten-free, and our restaurants do not have gluten-free prep areas, if we prepare the sandwich for you, then the bun may come into contact with other gluten containing ingredients in our kitchens.  

Is Chick-fil-A offering a gluten-free sandwich?

No. While we do offer the gluten-free bun, unfortunately our sandwiches are not gluten-free.

Are you planning on offering any other gluten-free menu offerings?

At this time, we are not offering any other new gluten-free menu offerings. However, a full list of our gluten-free menu offerings can be found online at https://www.chick-fil-a.com/glutenfree.

I don’t suffer from celiac disease, but I am looking to decrease gluten in my diet. What should I order?

There are many options. All of our allergen and gluten information can be found on our website at https://www.chick-fil-a.com/glutenfree

I have a severe gluten intolerance or sensitivity, what can I eat at Chick-fil-A?
A list of gluten-free menu items is available on our website, https://www.chick-fil-a.com/glutenfree.  These items arrive at our restaurants and are served to our customers in pre-packaged containers to prevent cross-contamination. We recommend guests who are concerned about gluten cross-contamination consult their physician prior to dining at Chick-fil-A.
Can the gluten-free bun be buttered?

Customers can ask for their gluten-free bun to be buttered, however it may come into contact with other gluten containing ingredients in our kitchens and will not longer be considered gluten-free.

Does the gluten-free bun taste differently than the regular or multi-grain bun?

Yes. The gluten-free bun has a different taste and consistency that our other bun options.   

What ingredients are used in the gluten-free bun, and what are the nutrition facts?

 

NUTRITION:

 


INGREDIENTS: water, gluten free blend (food starch modified, corn starch, potato starch, sorghum flour, long grain milled rice, stabilized rice bran, egg white solids, tapioca starch, resistant corn starch [dietary fiber], granulated sugar, canola oil, yeast, molasses and maltodextrin, salt, pea fiber, amaranth seed, millet meal, quinoa meal, teff seed, modified cellulose, soluble raisin solids, xanthan gum, psyllium husk powder, cultured corn syrup solids, citric acid, calcium sulfate, enzymes, degerminated yellow cornmeal, niacin, reduced iron, thiamin mononitrate, riboflavin, folic acid)

How can I provide proof of employment from Chick-fil-A to a current or prospective employer?
Most Chick-fil-A restaurants are independently owned and operated, and employees working there are employed by the Owner/Operator and not Chick-fil-A, Inc. For employment verification of a current or former Team Member, please contact the Owner/Operator of the restaurant where the individual is working or most recently worked.
How do I apply for a position at a Chick-fil-A® restaurant?

Our franchise Operators are always looking for bright, service-oriented individuals. As independent business owners, each restaurant Operator makes their own hiring decisions. Contact the Operator of the restaurant where you would like to work for additional employment information. Find your Restaurant by clicking here.

What is the minimum age for employment?

Our franchise Operators abide by federal and state labor laws regarding minimum employment age. Contact the Operator of the restaurant where you would like to work to learn more.

How can I become a franchise Operator?

You can learn more about our franchisee selection process on our Franchise page. Generally speaking, we seek out restaurant Operators who are looking for a full-time, “hands-on” business opportunity; have a proven track record in business leadership; have successfully managed their personal finances; are results-oriented self-starters interested in growing a business; strive to be community leaders; and are prepared to have no other active business ventures.

How can I check the status of my application to become a Chick-fil-A Operator?
Updates to the status of your application are sent electronically to the e-mail address you provided. If you do not receive communication in your Inbox please be sure to check your Spam and Junk mail folders.


What type of franchise opportunities does Chick-fil-A® offer?

Chick-fil-A offers qualified individuals the opportunity to operate a single Chick-fil-A franchise. The restaurant could be located in a mall, or it could be a free-standing, drive-thru only, or an in-line location. We do not offer multi-unit franchise opportunities to initial applicants. However, from time to time, high performing franchise Operators may be offered an additional business opportunity.

How do I apply for a position at the Chick-fil-A® corporate office?

As our business grows, so does our need for high caliber talent. You can view open positions and learn more about working for Chick-fil-A, Inc. at our corporate headquarters, known as the Chick-fil-A Support Center, on our Careers page.

What can I expect after I submit my resume to Chick-fil-A, Inc.?

After creating a profile and submitting your resume through the Careers page, you will be notified of the status of your submission within three weeks. If your education, experience and skill set align with an open position, we will send you a link to complete an online application. After reviewing your application, if we determine you are a potential fit for an available opportunity, our Talent Acquisition team will contact you to schedule a time to discuss next steps.

What type of Internship opportunities are available at Chick-fil-A, Inc.?

Yes. Each year, Chick-fil-A, Inc. offers a 10-week summer internship program to students who are working on undergraduate and graduate degrees. All internships are paid, and students work 40 hours per week from our Atlanta headquarters, known as the Chick-fil-A Support Center. While exact opportunities vary from year to year, internships are available in most areas of the business.  Please visit our Careers page to learn about Internship opportunities that reflect your skillset and interests.

When should I apply for a summer internship at Chick-fil-A, Inc.?

Students may submit their resumes beginning in September for internships that will begin the following May. We recommend candidates apply early, as most intern positions are filled by December 31.  

Can I get course credit for my internship at Chick-fil-A, Inc.?

Please check with your school’s career services office or your academic advisor to determine your school’s policy regarding course credit.

Does Chick-fil-A offer internship housing?

While we do not provide housing, we will provide information to assist interns in finding temporary local housing. For students whose primary residence is farther than 50 miles outside of metro Atlanta, we do provide a housing stipend to assist with the cost.

How can my company work with Chick-fil-A?
For information on how to become a Supplier or Vendor, please visit our Supplier and Agency Inquiry page by clicking here.

How do I learn about intern opportunities at the corporate office?
Our intern opportunities are listed on the Corporate Careers Portal on our website. There is a tab labeled “internships” which shows the up-to-date list of positions accepting resumes.
When should I follow up on my submitted resume for an internship? What can I expect after I have submitted my resume for an internship?

The resume review process takes approximately three weeks, and we will use our best efforts to respond to all inquiries. If we think your education, experience and skillset aligns with an open intern position, we will send you a link to fill out an online application.

When do you start posting available internships?
Available positions are posted at the end of the summer (August, week 1 or week 2). Our summer internships begin in late May/early June and conclude the first week in August.
When do applications for the summer internship positions close?

The application deadline varies for each department. Generally, the internship selection process starts in September and ends when the positions are filled. In most cases intern positions are filled by December 31st, therefore we recommend candidates apply early. The positions are filled on a rolling basis, so when a position is filled – it is removed from the Corporate Careers portal.

What type of internship opportunities do you offer?

Internship opportunities exist in most corporate functional areas but may vary from year to year based on business needs and innovation opportunities throughout the organization. Please visit our Coprorate Careers Portal to learn about Internship opportunities that reflect your skillset and interests.

Does Chick-fil-A provide sponsorship for employment visa status (e.g. H-1B visa status)?

No. Unfortunately, we are unable to provide assistance with sponsorship at this time.

How long do the internship assignments last?

It is a 10-week internship with the option of extending based on your availability and the needs of the department.

How many hours a week do interns spend working at the Support Center?

Students are expected to work 40 hours per week.

Can I get course credit for participating in the Internship program?

Please check with your career services office or your academic advisor to determine your school’s policy regarding course credit.

Is this a paid internship?

Yes. The pay rate varies according to experience and skills required.

What can I expect during the interview process?

During the interview candidates will meet with the hiring manager and a team of interviewers. Be prepared to discuss your staff application, academic history and previous work experience.

What is Chick-fil-A's dress code?

To maintain a professional atmosphere in our offices, Chick-fil-A, Inc. expects its interns to adhere to a standard of professional dress and appearance. Examples of appropriate dress generally include: collared shirts, polo shirts, casual slacks (men and women), skirts, casual jackets, blouses, sweaters, blazers (optional), and non-athletic appropriate footwear. Examples of unacceptable dress generally include, but are not necessarily limited to: Attire that is suggestive, revealing, or overly tight; midriffs, spaghetti straps or tank tops; jeans of any color; athletic shoes, beach shoes or flip-flops; men’s shirts worn untucked.

Does Chick-fil-A, Inc. offer intern housing?

No. We will provide local temporary housing information and recommendations.  Additionally, we do provide a housing stipend to interns whose primary residence is farther than 50 miles outside of metro Atlanta.

Why is Chick-fil-A not going to offer the Cow Calendar in the future?

While we made the difficult decision to retire our annual Cow Calendars at the end of 2018, we will continue to take care of our customers and offer new ways for you to interact with Chick-fil-A, including Chick-fil-A One which had some exciting updates in August. You can earn points with every purchase and then use those points to redeem available rewards of your choice. You will also reach new tiers with increasing benefits as you go. For guests who purchased the calendar as a holiday gift, there will be new Chick-fil-A gift cards to purchase in restaurants this holiday season.

Who are the Chick-fil-A "Eat Mor Chikin®" Cows?

Chick-fil-A first introduced the Cow campaign in 1995 as a three-dimensional billboard concept depicting a black-and-white cow sitting atop the back of another cow painting the words “Eat Mor Chikin” on the billboard. The fearless cows, acting in enlightened self-interest, wanted people to eat chicken, not beef. Since that first billboard appeared two decades ago, the “Eat Mor Chikin” Cows have reached millions on television, radio, online and the occasional water tower to become one of America’s most popular advertising icons and a member of New York’s Madison Avenue Advertising Walk of Fame.

Why does Chick-fil-A® use dairy cows on its advertising?

We use Holstein cows in our advertising simply because they are easily recognizable, and they are commonly used to represent bovines of all types. In advertising, quick and simple are always best.

What is Cow Appreciation Day®?

To express our “udder” gratitude to our favorite renegade bovines, Chick-fil-A established Cow Appreciation Day. Held each July, customers who dress like a cow receive a free meal.

How can I submit a creative idea to Chick-fil-A®?

While we appreciate the thought, our long-standing policy is to not accept or consider any unsolicited creative proposals, materials or ideas from outside the Chick-fil-A system. Additionally, we cannot compensate anyone for unsolicited ideas or materials.

Can Kid's Meal prizes be purchased without purchasing a Kid's Meal?

Yes. Our Kid’s Meal prizes, usually books and educational activities designed for meaningful fun, can be purchased without the meal at your local Chick-fil-A® restaurants. Prizes are typically available in the restaurants for five to six weeks and can be purchased while supplies last.

Why is Chick-fil-A not going to offer the Cow Calendar in the future?

While we made the difficult decision to retire our annual Cow Calendars at the end of 2018, we will continue to take care of our customers and offer new ways for you to interact with Chick-fil-A, including Chick-fil-A One which had some exciting updates in August. You can earn points with every purchase and then use those points to redeem available rewards of your choice. You will also reach new tiers with increasing benefits as you go. For guests who purchased the calendar as a holiday gift, there will be new Chick-fil-A gift cards to purchase in restaurants this holiday season.

How can I request a discount for a team, club, group, or event?
Chick-fil-A, Inc. has not established a national discount policy of any type. Each Chick-fil-A restaurant is independently operated, and discount offers are determined by the individual Operator. Please feel free to reach out to your local Operator to learn more about what is happening at the Chick-fil-A closest to you. Find your local restaurant by searching here.
I have a question or request about a local promotion or event.

Chick-fil-A restaurants are independently operated and our Operators determine local events and promotions in their respective communities. Feel free to reach out to your local Chick-fil-A restaurant with additional questions. To find your local restaurant, search our location finder here.

How do I request a donation from Chick-fil-A Foundation?

Thank you for your interest in a donation from Chick-fil-A Foundation. We are focused on helping every child become all they were created to be. We partner with organizations who align with this mission and support youth in the areas of innovative education, youth entrepreneurship and development of emerging leaders.

You may submit a donation or grant request to the Chick-fil-A Foundation here. To ensure your request is captured appropriately, you will be asked to register or login. We look forward to reviewing your request as we strive to support local communities nationwide.

How do I request a donation from a Chick-fil-A Restaurant?

Because Chick-fil-A restaurants are independently operated, sponsorships and donations for local events are at the discretion of each Chick-fil-A Operator. Please contact your local Chick-fil-A Operator to discuss the possibility of his or her participation. Click here to search for your local Chick-fil-A restaurant.

I placed a mobile order at the wrong Restaurant. What do I do?

If you placed your Mobile Order for the wrong location and you have not clicked “Prepare my order”, you can cancel the order without being charged. However, if you have already clicked “Prepare my order”, you will need to go to that Restaurant to pick up your order, or contact the Restaurant to request a refund.

How do I request a refund for a mobile order?

All refunds must be handled by the restaurant where you placed your order. To process your refund in a timely manner, please contact the restaurant directly. Please note that once your refund is processed, the time it will take for funds to post to your account will depend on your financial institution's policy.

How can I see my transaction history?

You can view your transaction history through the Chick-fil-A App, by selecting "Account" and then "Transaction History" or online

If you have not added funds or submitted transactions through the Chick-fil-A App in the past six months, your transaction history will have a note stating no recent transaction.

I received an error when trying to load funds to my Chick-fil-A App. What does that mean?

If you receive an error when attempting to load funds to your Chick-fil-A App, there was most likely an issue with your payment method. Please ensure you are entering fully accurate information associated with your payment method. If you continue to experience any issues, we encourage you to contact your banking institution for any further needs.

I loaded funds to my account, but my balance is still showing $0.00 (Zero) even though I received a receipt?

First, please sign out of your account and log back into your account as this typically will resolve the issue. Also please ensure you are connected to the Internet and allow 3-5 minutes for the display to update. If you are still experiencing difficulties, please contact Chick-fil-A CARES at 1-866-232-2040.

I no longer want to use the Chick-fil-A One Card for payment. How can I get a refund for the money I placed on my Chick-fil-A One Card?

Funds loaded to a Chick-fil-A One Card are not refundable. However, we are more than happy to transfer your remaining balance onto a physical Chick-fil-A gift card if you prefer to no longer use your Chick-fil-A App. Please contact Chick-fil-A CARES at 1-866-232-2040 to request this transfer.

I tried to submit a mobile order but received an error message. Did the restaurant receive it? Will I be charged twice?

We apologize that you received that error and experienced technical difficulty. If you receive an error when submitting a mobile order, then the restaurant has not yet received the order. Please retry or come inside to place the order. Your credit card is not charged until you tap “Prepare my order”.

Can Kid's Meal prizes be purchased without purchasing a Kid's Meal?

Yes. Our Kid’s Meal prizes, usually books and educational activities designed for meaningful fun, can be purchased without the meal at your local Chick-fil-A® restaurants. Prizes are typically available in the restaurants for five to six weeks and can be purchased while supplies last.

Can I use PayPal to pay for my Chick-fil-A orders?

Yes! There are two ways to use your PayPal account when paying for Chick-fil-A orders. You can link your PayPal account to your Chick-fil-A.com profile to pay for catering orders or to your Chick-fil-A App profile to pay for mobile orders.

How do I use PayPal within the Chick-fil-A App?

To use PayPal, you must first link your PayPal account by going to “Account,” selecting “Manage Payment Methods” and finally “Add PayPal.” From there, you can select PayPal as a payment method when adding funds to your Chick-fil-A One Card or select PayPal as your payment method when completing your mobile order.

How do I use PayPal to pay for my Chick-fil-A Catering order?

To use PayPal when placing catering orders, you can either link your PayPal account on the consolidated profile management page by selecting “View Account” and then “Manage Payment Methods,” or you can add a PayPal account when checking out on the “Payment Information” screen.

How many PayPal accounts can I link to my Chick-fil-A One profile?

You can only have one PayPal account linked at a time. If you would like to change the PayPal account currently linked, you will need to remove the old account and add the new one. To remove your existing PayPal account through the mobile app, open the Chick-fil-A App and go to “Account” and “Manage Payment Methods,” then swipe left and select “Delete.” To remove your PayPal account through Chick-fil-A.com, sign in to your Chick-fil-A One account, go to “View Account” and then “Manage Payment Methods.” Select your PayPal account and then “Remove” to remove your account.

How do I change my payment method on PayPal?

You can change the payment method saved on your PayPal account by removing the existing PayPal account linked to your Chick-fil-A One account and then adding PayPal again with a different underlying payment method. To remove your PayPal account through the mobile app, open the Chick-fil-A App and go to “Account” and “Manage Payment Methods” and then swipe left and select “Delete” to delete your existing PayPal account. To remove your PayPal account through Chick-fil-A.com, sign in to your Chick-fil-A One account, go to “View Account” and then “Manage Payment Methods.” Select your PayPal account and then “Remove” to remove your account. After that, you can return to your PayPal account and change your payment method.

Can I load money to my Chick-fil-A App through PayPal?

Yes! One of the new features allows you to load funds onto your Chick-fil-A One Card through the Chick-fil-A App. To use PayPal to load funds to your Chick-fil-A One Card, you will need to first link PayPal to your account. You can link PayPal to your account by going to “Account,” selecting “Manage Payment Methods” and finally “Add PayPal.” Then go to the “Scan” screen, select “Add Funds,” choose the amount you would like to load and then select your PayPal account as the payment method to complete the transaction.

How can I reset my password?

If you know your current password, go to the “My Account” page and then click “My Profile.” If you’ve forgotten your password, use the “Forgot your password” link below the login page. A temporary password will then be emailed to you that you can use to log in.

How do I delete my credit card?

Go to the “My Account” page and then click “My Profile.” Scroll down to the "Default Payment Information" section and click "Delete" next to the credit card you wish to remove from your account.

Why do I see a temporary charge on my account in online banking?
Chick-fil-A requires a temporary authorization hold when you place an in-app or online order (for example, when placing orders with Chick-fil-A One). An authorization hold is a common anti-fraud practice used to verify that your account is active and has funds available to make purchases. Please note that your account is not actually being charged, and these temporary holds are typically released within 3-5 business days, although the exact timing will depend on your bank’s policy. If the authorization hold remains on your account after 30 days, please contact the bank identified on your debit or credit card.
Is an account required to order online?

No. You can select “Guest Checkout” when checking out and order without creating an account. However, an email address and phone number is required for online orders so the restaurant can get in touch with you, if necessary.

Why do you need my Email address?

Your email address and phone number is required for online orders so the restaurant can get in touch with you, if necessary.

What happens if I have an issue or question about my order?

Please contact the restaurant directly. Once you select a location, the restaurant information including phone number and address, will be displayed in the top left-hand side of the screen.

Who should I contact if I experience technical difficulty with the site?

To report the technical difficulty with the on-line ordering site please call 866-232-2040. A representative will document the issue and send a report to the ordering site’s technical support team to research. Should you need to place an order right away please call the Chick-fil-A location you wish to order from.

I selected a different location and the prices changed, why is that?

Different Chick-fil-A locations sometimes have different pricing. Selecting a different store may change the price of your order.

Why are some items not available online?

Most online items are catering oriented. Not all items are available for Catering. Sites can differ between what they offer as well.

Why is there a minimum or maximum order limit?

Delivery orders often have minimum order amounts as Chick-fil-A does not charge delivery fees. Some restaurants have order maximum amounts for ordering online. If your order hits this threshold, please contact the restaurant by phone and they will be happy to assist you.

Why can’t I place an order for individual meals on this site?

Most online items are catering oriented. Please download the Chick-fil-A One App on the Apple App Store or Google Play Store to order individual meals.

Why can’t I get my order delivered to my house?

Most restaurants only deliver to businesses. We recommend trying Catering Pickup to cater a party at a residence.

Why are these prices higher than the prices in the restaurant?

Chick-fil-A Delivery orders have a higher price to cover the cost of Catering delivery and set up.

Can I setup a recurring order?

You can see recent orders in your Chick-fil-A One Account Dashboard and then submit it each week.

How do I let the restaurant know about special instructions on my order?

Please contact the restaurant via phone to provide any special instructions about your order.

What if I need to change or cancel my order after I have already submitted it?

You can cancel a pending order online up until 24 hours before the order is to be fulfilled.  To change an order, please contact the restaurant via phone to provide updated order information.

Why can’t I use my Chick-fil-A One account balance to pay for catering orders?

Most catering orders are likely to be a higher dollar amount than the maximum amount that can be stored as a Chick-fil-A One payment balance.  At this time we are not able to split payments.  Therefore credit card is the preferred method of payment for catering orders.

Where is the credit card that I previously stored on this website?

Due to system limitations, credit cards stored on the previous website cannot be transferred to the new site. However we can populate the new catering website with credit cards stored in your Chick-fil-A One app.  Going forward you can store credit cards securely on this site and they will be available for future purchases on both the website and the Chick-fil-A One mobile app.

How can I fix an incorrect charge for an online catering order?

We apologize that you were incorrectly charged for your Catering order. All refunds must be handled by the restaurant where you placed your order. To process your refund in a timely manner, please contact the restaurant directly. Please note that once your refund is processed, the time it will take for funds to post to your account may vary by financial institution.

How do I change the restaurant for an online catering order?

If you have placed an online catering order and the pick-up time is greater than 24 hours from the time you ordered, you may cancel your order and place a new order with your preferred Restaurant. If it is within 24 hours of your delivery or pick-up time, please call the Restaurant directly to cancel the order, then place a new order at the preferred location by phone or in person.

Where can I purchase a Chick-fil-A gift card?

Chick-fil-A gift cards are available for purchase in any amount between $5 and $100 at most Chick-fil-A restaurant locations. Find your nearest restaurant by clicking here.

You can also purchase Chick-fil-A gift cards at many of the places you shop every day, like grocery stores, pharmacies and other large retailers. Note that most Chick-fil-A Express and licensed Chick-fil-A locations such as music venues, baseball stadiums, airports or universities do not sell gift cards and only a few redeem gift cards.

Note: Chick-fil-A, Inc. has no affiliation with any websites that buy and sell gift cards at a discount.

How can I find out the balance or account history on my Chick-fil-A gift card?

For balance inquiries and account history information on your Chick-fil-A gift card, please call (888) 232-1864.

Is my Chick-fil-A gift card reusable/reloadable?

You may add money to an existing Chick-fil-A gift card at any time by visiting any Chickfil-A restaurant that sells Chick-fil-A gift cards. Chick-fil-A gift cards purchased from a third party retailer are not reloadable.

Do Chick-fil-A gift cards expire?

No. Chick-fil-A gift cards do not have an expiration date. 

Where can I use my Chick-fil-A gift card?

Chick-fil-A gift cards and Chick-fil-A One™ cards can be used at participating Chick-fil-A restaurants. Chick-fil-A gift cards and Chick-fil-A One™ cards may not be accepted at Chick-fil-A Express or Chick-fil-A licensed locations (such as airports, college campuses, office complexes, and hospitals, etc.)

Does the purchase of gift cards count towards point progression?
Chick-fil-A Gift Cards count toward your Chick-fil-A One points when they are used, but not when they are purchased. The guest using the gift card to purchase Chick-fil-A items receives points if a Chick-fil-A One Membership QR code is scanned on the transaction. We recommend guests transfer physical Chick-fil-A gift card funds to the Chick-fil-A® App, this will enable mobile pay and the guest will earn points when scanning to pay or placing a mobile order with Chick-fil-A One. Please note that after transferring physical Chick-fil-A gift card funds to the Chick-fil-A App, the funds will then only reside in the Chick-fil-A App.

How do I replace a damaged or unreadable Chick-fil-A gift card?

Download this printable Chick-fil-A Gift Card Replacement Form, then mail or email the completed document to the address/email address provided on the form.

How do I replace a lost, stolen or Inactive Chick-fil-A gift card?

To determine if your lost, stolen or inactive Chick-fil-A gift card can be replaced, you will need the sales receipt and/or activation receipt (copies or pictures are acceptable). Download this printable Chick-fil-A Gift Card Replacement Form, then mail or email the completed document to the address provided on the form.

Are Chick-fil-A gift cards refundable?

Unfortunately, Chick-fil-A gift cards are non-refundable unless required by your state. Chick-fil-A gift cards are also not redeemable for cash, except as required by applicable law due to compliance with federal and state laws regulating the issuance and sale of gift cards, and then only to the extent required by applicable law. Click here for more details.

Can I get cash back from my Chick-fil-A gift card?

Chick-fil-A gift cards are not redeemable for cash except as required by applicable law due to compliance with federal and state laws regulating the issuance and sale of gift cards, and then only to the extent required by applicable law. You may obtain cash back at participating Chick-fil-A restaurants only in states that have laws requiring cash back on remaining small balances on gift cards, or you may print the Chick-fil-A Gift Card Cash Back Form and mail the completed form and your Chick-fil-A gift card to the address on the form.

Are there discounts on bulk purchases of Chick-fil-A gift cards?

To place Bulk orders for Chick-fil-A gift cards, please download the Chick-fil-A Bulk Order Form. Complete and email the form as indicated. Multiple cards can also be purchased in any amount between $5.00 and $100.00 at participating Chick-fil-A restaurants

Can cash balances from two or more Chick-fil-A gift cards be combined onto one gift card?

If you have more than one Chick-fil-A gift card with funds loaded on them, you may transfer the balance from one gift card to the other gift card at any participating Chick-fil-A restaurant. Note that Chick-fil-A gift card transactions cannot be performed at Chick-fil-A licensed locations (such as airports, college campuses, office complexes, and hospitals, etc.).

Are Chick-fil-A® gift cards refundable?
Unfortunately, Chick-fil-A gift cards are non-refundable unless required by your state. Chick-fil-A gift cards are also not redeemable for cash, except as required by applicable law due to compliance with federal and state laws regulating the issuance and sale of gift cards, and then only to the extent required by applicable law. Click here for more details.

What catering options can I order from Chick-fil-A?

Chick-fil-A restaurants offer catering trays, individually packaged meals, and a la carte menu items for feeding a crowd. You can see the complete menu of options on our catering page.

How do I place a catering order?

You can order online on chick-fil-a.com, or call your local Chick-fil-A restaurant to place the order by phone.

Is delivery available?

Many of our restaurants offer delivery service. Contact your local Chick-fil-A to determine if delivery is available, and whether there is a minimum order amount.

What exactly does “free Chick-fil-A® meals for a year” mean?

Eligible individuals who are selected to participate and fully comply with the Official Rules (up to 100 participants) will be awarded a digital offer card pre-loaded with 52 Chick‑fil‑A #1 meals (equivalent to one meal per week). A Chick-fil-A #1 meal includes an Original Chick‑fil‑A® Chicken Sandwich, a medium Waffle Potato FriesTM and a medium drink. The digital offer card is valid for approximately 12 months from the grand opening date and can be used at any participating Chick‑fil‑A restaurant in the United States.

How do I check the balance of my First 100 Card?

To check the balance on your First 100 Digital Offer Card, please visit a Chick-fil-A Restaurant near you and ask them to scan your card. Upon scanning your card the Team Member can tell you the number of meals you have used. To determine the number of meals remaining, subtract the number you have used from 52. Unfortunately, recipients are not able to check their First 100 Digital Offer Card balance at Chick-fil-A Express or Chick-fil-A Licensed locations (such as airports, college campuses, office complexes, and hospitals, etc.) due to technology restrictions. It is also important to remember that all offers must be used by the expiration date shown on the back of your card. Unfortunately, the expiration date cannot be extended.

What time does the First 100® Campout begin and end?

Unless otherwise specified for your specific location on Future Openings, the First 100 Campout is a 12-hour event that begins at approximately 6:00 p.m. local time on Wednesday, the day before the restaurant’s grand opening, and ends at approximately 6:00 a.m. local time on Thursday, at or just before the restaurant opens. We typically register Participants between 5:30 p.m. and 6:00 p.m. local time on Wednesday, so please arrive during that window. Please DO NOT arrive more than 30 minutes before the designated start time.

 

Note: The start and end times and dates for the Campout may change for a variety of reasons. We reserve the right to modify the duration of the Campout, in our sole discretion, as necessary. See Future Openings for exact details specific to each location.

Who is eligible to participate in the First 100® Campout?

Legal US residents residing within one of the specified zip codes for that restaurant event, who are at least 18 years of age or the age of majority in their state of residence (e.g., 19+ in Alabama, 19+ in Nebraska, and 21+ in Mississippi) at the start of the event. See Future Openings for a list of eligible zip codes for each event. Each Participant must present a physical and valid U.S. government-issued photo ID. If your ID does not reflect your current zip code, please click here to see a list of acceptable alternative documents you can provide to verify your current residence.

Otherwise eligible college students that are currently enrolled in and attend a fully accredited, non-profit college, institute of technology, or university that has its main campus located within an eligible zip code area may satisfy the residency requirement by presenting a current, physical, and valid student photo ID that displays the current calendar year or a copy of their unofficial transcript indicating they are currently enrolled.

You may not participate if you were a participant in another Chick-fil-A First 100 event within the past seven (7) calendar days. 


How do I participate in the First 100® Campout?

Unless otherwise specified for your specific location on Future Openings, arrive between 5:30 p.m. and 6:00 p.m. local time, the day before the new restaurant’s grand opening, and express your interest in participating. If less than 100 eligible individuals arrive by 6:00 p.m. local time, your eligibility will be verified, and you will be required to sign a Release and Waiver prior to being issued a promotion number as a First 100 Participant.

What happens if more than 100 people want to participate in the First 100® Campout?

If more than 100 eligible individuals are present and prepared to participate as of 6 p.m. local time (or the time specified on Future Openings, if different), First 100 Participants will be selected by random drawing in accordance with the Official Rules. Individuals must be present by the designated time to be eligible for the drawing. No unofficial rosters and/or sign-in sheets will be honored.

How are Alternates selected for the First 100® Campout?

After the First 100 Participants are verified, up to 10 individuals will be selected as Alternates. Potential Alternates are subject to verification and must sign the Release and Waiver prior to being issued a promotion number as a First 100 Alternate. Alternates are named in case any of the First 100 Participants withdraw during the campout event, opening an available spot for an Alternate to join the ranks of the First 100 Participants.

 

What happens after I am verified as a Participant or Alternate in the First 100® Campout?

Get ready to have fun! This is a continuous, outdoor event - you are required to remain in the designated campout area for the duration of the event until the giveaway items are distributed. Many people bring tents, sleeping bags, chairs, games and books to prepare for their overnight campout. While we make exceptions for short restroom breaks or when required by applicable law, you are not permitted to leave your designated spot to go sit in your car or to switch places with someone else in the parking lot.

What can I bring or do during the event? Are there restrictions?
All tents and equipment must fit within the Participant’s designated campout spot and cannot block sidewalks or streets. Wi-fi and electricity are not guaranteed, so please plan accordingly. This is a family friendly event. No inappropriate language or behavior is permitted. No vehicles or wheels of any kind (skateboard, shopping carts, etc.) are permitted. No drugs, alcohol, open flames, propane, or pets (other than service animals) are permitted.  
What time does the First 100® Red Carpet Rollout begin and end?

Unless otherwise specified for your location on Future Openings, the First 100 Red Carpet Rollout is a 2-hour event that begins at approximately 5:00 a.m. local time on Thursday, the day the restaurant opens, and ends at approximately 7:00 a.m. local time, at or just before the restaurant opens. We typically register Participants between 4:30 a.m. and 5:00 a.m. local time, but make sure to visit Future Openings to confirm the time, date and location for entry for each location. Please DO NOT arrive more than 30 minutes before the specified event or entry start times.

Note: The start and end times and dates for the entry period and the Red Carpet Rollout event may change for a variety of reasons. We reserve the right to modify the duration of the entry period or Red Carpet Rollout, in our sole discretion, as necessary. See Future Openings for exact details specific to each location.

Who is eligible to participate in the First 100® Red Carpet Rollout?

Legal US residents residing within one of the specified zip codes for that restaurant event, who are at least 18 years of age or the age of majority in their state of residence (e.g., 19+ in Alabama, 19+ in Nebraska, and 21+ in Mississippi) at the start of the event. See Future Openings for a list of eligible zip codes for each event. Each Participant must present a physical and valid U.S. government-issued photo ID. If your ID does not reflect your current zip code, please click here to see a list of acceptable alternative documents you can provide to verify your current residence.

Otherwise eligible college students that are currently enrolled in and attend a fully accredited, non-profit college, institute of technology, or university that has its main campus located within an eligible zip code area may satisfy the residency requirement by presenting a current, physical, and valid student photo ID that displays the current calendar year or a copy of their unofficial transcript indicating they are currently enrolled.

You may not participate if you were a participant in another Chick-fil-A First 100 event within the past seven (7) calendar days.

How do I participate in the First 100® Red Carpet Rollout?

Unless otherwise specified for your location on Future Openings, arrive at the designated entry location no more than 30 minutes prior to the entry period start time (typically 5:00 a.m. local time on the day of the restaurant’s grand opening) and express your interest in participating. If less than 100 eligible individuals arrive by the entry period start time, potential Participants will be registered on a first-come, first-served basis up until 100 Participants are selected or until 30 minutes after the Red Carpet Rollout event begins, whichever comes first. If you are identified as a potential Participant and your eligibility is verified, you will be required to sign a Release and Waiver prior to being issued a promotion number for a designated spot on the red carpet as a First 100 Participant. All giveaway items may not be distributed if less than 100 eligible individuals participate.

Note: The start and end times and dates for the entry period and the Red Carpet Rollout event may change for a variety of reasons. We reserve the right to modify the duration of the entry period or Red Carpet Rollout, in our sole discretion, as necessary. See Future Openings for exact details specific to each location.

What happens if more than 100 people want to participate in the First 100® Red Carpet Rollout?

If more than 100 eligible individuals are present and prepared to participate as of the entry period start time (typically 5:00 a.m. local time on the day of the restaurant’s grand opening), First 100 Participants will be selected by a random drawing in accordance with the Official Rules. Individuals must be present by the entry period start time to be eligible for the drawing.  No unofficial rosters and/or sign-in sheets will be honored. No Alternates are selected for the First 100 Red Carpet Rollout.

What happens after I am verified as a Participant in the First 100® Red Carpet Rollout?

Get ready to have fun! This is a continuous, outdoor event - you are required to remain on the red carpet until the promotion period ends and all giveaway items have been distributed. While we make exceptions for short restroom breaks or when required by applicable law, you are not permitted to leave your designated spot to go sit in your car or to switch places with someone else.

What can I bring or do during the event? Are there restrictions

All tents and equipment must fit within the Participant’s designated campout spot and cannot block sidewalks or streets. Wi-fi and electricity are not guaranteed, so please plan accordingly. This is a family friendly event. No inappropriate language or behavior is permitted. No vehicles or wheels of any kind (skateboard, shopping carts, etc.) are permitted. No drugs, alcohol, open flames, propane, or pets (other than service animals) are permitted.

Can I bring a guest? Will they win free Chick-fil-A® meals for a year too?

For the First 100 Campout, each Participant and Alternate may bring up to five (5) Guests. For the First 100 Red Carpet Rollout, each Participant may bring up to two (2) Guests.

All Guests must be present at the time of the Participant’s registration and at the event start time. Guests must be at least five (5) years old, and minors must be accompanied by their parent or legal guardian (who must be a Participant, Alternate, or Guest). Guests are not entitled to receive any giveaway items, including free Chick‑fil‑A meals for a year. Participants and Alternates are responsible for ensuring their Guests comply with the rules for the event. Any Guest who leaves the designated event area (other than for reasons permitted by the Official Rules) will not be permitted to return.

Will I be required to sign any documents to participate?

We will verify the eligibility of each Participant and Alternate. Each Participant, Alternate, and Guest (or the Guest’s parent or legal guardian, if the Guest is a minor) will be required to sign a Waiver and Release prior to participation.

What giveaway items do Alternates participating in the First 100® Campout receive?

Each Alternate that that remains in the designated location on the premises for the duration of the First 100 Campout event and complies with the Official Rules will receive a gift package, the contents of which will be determined by Sponsor.

Can I post about my participation on social media?

Participants, Alternates and their Guests may post on social media about their participation in a Chick-fil-A First 100 event; however, we request that you clearly identify that you are participating in a Chick-fil-A First 100 event, include the hashtag “#ChickfilAFirst100” in the post, and tag the participating restaurant location, if available. 

What happens in the event of inclement weather?

First 100 events are outdoor events. Except in rare circumstances, they continue in rain, snow, sleet or sunshine! Please dress appropriately and come prepared for changing weather conditions. We will instruct you regarding our inclement weather protocols should inclement weather occur.

Why can't I participate if I don't live within the area?

Each Chick-fil-A restaurant is locally owned and operated. The First 100 celebration is our franchise owner-operator's introduction to the local community. We want to ensure the local neighbors have a seat at the table in getting to know their neighborhood Chick-fil-A.

What if I work within the specified zip code area but do not live in that zip code area?

Only those who reside within the specified zip codes for the event or otherwise eligible college students are eligible to participate. You may attend as a Guest of an eligible Participant if you meet the eligibility requirements for Guests. Guests get to participate in the fun, but they are not eligible to receive the giveaway item of free Chick-fil-A for a year. 

How are the specified zip codes chosen for an event?

We select the zip codes by drawing a radius around the restaurant. We include all zip codes that fall within that radius. The radius differs by restaurant based on population. See Future Openings for details on the eligible zip codes for an event.

What if my physical ID does not list my current address/zip code?

If your ID does not reflect your current zip code, please click here to see a list of acceptable alternative documents you can provide to verify your current residence. Please note a valid, physical U.S. Federal or state government-issued photo ID is still required to participate in the event.

Are there any restrictions on redeeming the First 100® digital offer card?

The offer card can only be used to redeem Chick-fil-A #1 meals. You can only redeem one meal per transaction, though there are no restrictions on the number of meals you can redeem in any given period. However, all meals should be redeemed before the expiration date on the card. Also, the cards have no cash value and cannot be sold, transferred, auctioned, donated, or redeemed for cash.

What happens if my First 100® digital offer card is lost or stolen?

Unfortunately, all First 100 digital offer cards issued on or after October 23, 2014 cannot be replaced if lost or stolen. So make sure to take care of your card!

Why does my First 100® digital offer card have a key tag?

We want it to be easy to redeem your free meals! All First 100 digital offer cards come with a detachable key tag. You may share your key tag with friends and family, but please note there is a limit of one meal per transaction and their redemptions come from your pool of 52 Chick-fil-A #1 meals. Like the offer card, the key tag cannot be sold, transferred, auctioned, or donated, and is not redeemable for cash.

Why is there a QR code on the back of my First 100® digital offer card?

The QR code on your digital offer card can be scanned at the register to redeem your Chick-fil-A #1 meal.

What is the value of the giveaway item?

Participant giveaway items have an approximate retail value of $325. Retail prices vary depending on the location of the Participating Restaurant. Alternate giveaway items consist of a gift package, which may include offer cards redeemable at participating Chick-fil-A restaurants and/or Chick-fil-A branded merchandise, as determined by Sponsor. The approximate retail value of each Alternate giveaway item is $25 and may vary depending on the gift package awarded and the location of the Participating Restaurant. Recipients are responsible for any federal, state or local taxes that may be due upon acceptance and use of the giveaway items. 

Where can I find additional details regarding the First 100® events?

Full details regarding the First 100 events are included in the Official Rules, available here. The applicable Official Rules govern the promotion. We reserve the right, in our discretion, not to award giveaway items or to cancel promotional events for any reason. The decisions of Chick-fil-A regarding the administration of First 100 events, the selection and verification of Participants, Alternates and their Guests, and the awarding of giveaway items are final and binding. 

How do I take a survey to earn a free chicken sandwich?

Chick-fil-A customer experience survey invitations appear at the bottom of receipts provided to customers after a transaction. They are provided only at participating Chick-fil-A restaurants. Only surveys taken at the URL printed at the bottom of receipts are valid, authorized Chick-fil-A surveys. Feedback provided on the contact form found on Chick-fil-A.com are not customer experience surveys, and will not result in an emailed offer for a free chicken sandwich.

Survey invitations are issued on a randomized basis. Restaurants cannot control whether or not a customer receives a survey invitation. These surveys capture information about your experience and help us improve.

If you received a survey invitation on your receipt, please go to the URL shown to take the survey within two days of your visit. After two days, your survey code will no longer be valid. This timeframe ensures our restaurant Operators receive the timeliest information and feedback.

I can't access the website to take the survey from my receipt.

We're sorry you were not able to access the CEM Survey website. Often, websites may be inaccessible due to network failure or server issues. We encourage you to try accessing the site again within two days of your visit. Also, please be certain that you are entering the website directly into your web browser's address field, and not into a search engine. Feedback from our loyal customers is the greatest tool we have for improving your experience at Chick-fil-A. If you are unable to access the website and take our survey, we encourage you to share your feedback with the Operator of the Restaurant you visited.

I can't read my survey code on my receipt. How can I take the survey?

We apologize that you are unable to read your serial number on your printed receipt. Unfortunately, the serial number is required to participate in the survey. Feedback from our loyal customers is the greatest tool we have for improving your experience at Chick-fil-A, so if desired, we encourage you to share any suggestions with the Operator of the Restaurant you visited.

How do I take the online survey if my code has expired?

Unfortunately, the survey must be taken within 2 days. This timeframe ensures our restaurant Operators receive the timeliest information. We hope you will be able to participate in another survey soon as we would greatly appreciate your response.

I took the online survey but did not get my free sandwich offer yet. Where is it?

Please verify that you completed a valid, authorized Chick-fil-A customer experience survey, which is found at the URL printed on the bottom of your receipt. Chick-fil-A survey ID codes, digital coupons or QR Codes obtained from a third party (via social media sites, an internet auction site, or other outlet) cannot be verified as valid, authorized Chick-fil-A offers.

Feedback provided on the contact form found on Chick-fil-A.com are not customer experience surveys, and will not result in an emailed offer for a free chicken sandwich.

The digital offer for one free Original Chick-fil-A Chicken or Spicy Chicken Sandwich is sent via email to the email address provided after completing the survey. Please allow up to 24 hours to receive the email after completing the survey. If after 24 hours you have not received the e-mail, please check your spam, social and promotions folders; verify your Inbox is not full; ensure the e-mail account you entered is not behind a firewall.

If you still have not received your offer, please contact us.

When does my free sandwich expire?

The expiration date for your offer can be found in the email with the QR code or on your Chick-fil-A One app. If you have printed your QR code but not the expiration date, a restaurant team member can scan and check the expiration date. If the offer has expired, unfortunately, it cannot be extended or re-added to your account.

Can I substitute my free sandwich for another menu item?

The digital offer for completing the survey is for an Original Chick-fil-A Sandwich or a Spicy Chicken Sandwich. Therefore, the offer is redeemable for only one of these sandwiches. Our system does not permit product substitutions.

I took the online survey but entered the wrong email address. How do I get my free sandwich?

The digital offer for one free Original Chick-fil-A Chicken or Spicy Chicken Sandwich is sent via email to the email address provided after completing the survey. We understand that you may have entered the wrong email address. Unfortunately, we are not able to provide a replacement QR code.