We love hearing from our customers. Have a story to share? Have an idea on how we can improve? We value your feedback.
We receive many questions. Find answers to some of the most common ones in our FAQs.
Come and enjoy a guided tour of our headquarters, the Chick-fil-A Support Center! We'll take you behind the scenes for a fun experience wrapped around the stories and fascinating history, culture and values lived out by our founder, Truett Cathy. Learn about our unique business model, the "Eat Mor Chikin®" Cows and so much more.
The Chick-fil-A® Support Center is located just south of downtown Atlanta at 5200 Buffington Road, Atlanta, GA 30349.
Truett Cathy was the founder and chairman of Chick-fil-A, Inc. Known for having a keen business sense, a work ethic forged during the Depression, and a personal and business philosophy based on biblical principles, Cathy opened his tiny Atlanta diner in 1946 and grew it into the largest chicken quick-service restaurant chain in America (based on domestic sales). While he was famous for creating the Chick-fil-A® Chicken Sandwich, he was also known for his servant leadership and great generosity.
Our founder, Truett Cathy, made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and tend to ideals he deemed more important than business--a practice we uphold today.
We are always grateful when customers contact us to offer feedback about our restaurants, food or service. Share your comments online, by phone or mail.
Cow Appreciation Day is our day to show our customer appreciation and honors our iconic Eat Mor Chikin® Cows.
On this day, customers who visit any of our restaurants wearing something cow-like will receive a free entrée.
Since Cow Appreciation Day has become so popular, we wanted to simplify and make the day more consistent. Anyone who comes to our restaurant wearing any sort of cow apparel will receive a free entrée!
Children wearing anything cow-like will receive a free Kid’s Meal.
To simplify the experience for our customers and Team Members, entrée salads are no longer available as part of Cow Appreciation Day.
We hope you’ll try a different menu item, such as our Grilled Chicken Cool Wrap, instead!
It’s easy! Select your location in the top left corner of the homepage to display the nearest Chick-fil-A restaurants.
The standard operating hours for Chick-fil-A restaurants are Monday - Saturday, 6:30 a.m. to 10:00 p.m. Our restaurants are always closed on Sunday, Thanksgiving Day and Christmas Day. However, each Chick-fil-A restaurant is a locally owned and operated business, so outside of these days, our franchise Operators may modify hours of operation.
Chick-fil-A opens a limited number of restaurants each year. While we receive hundreds of suggestions from customers on where they would like to see a new Chick-fil-A restaurant, the real estate team at Chick-fil-A, Inc. is responsible for selecting all new locations based on corporate goals for expansion in specifically targeted markets and other relevant business factors.
We’re opening new Chick-fil-A restaurants all the time. Take a look at our upcoming grand openings.
Chick-fil-A® customers expect great-tasting and high quality food when they visit our restaurants. That’s why our products are made with fresh, simple ingredients right in our own kitchen. Our salads are freshly prepared and hand-chopped, our lemonade is squeezed fresh in our restaurants, and our chicken is made from whole breast meat and breaded by hand in our restaurants – never a preformed patty or nugget.
Click here to view our Allergen Guide, which has a list of common allergens found in our menu items.
You may also view the ingredient list for each item by visiting the Menu section of our website.
To find ingredient information on specific menu items, visit the Menu section of our website, navigate to the appropriate category (i.e. Entrees), then click the individual menu item (i.e. Grilled Nuggets). On this screen you can see top nutrition facts, and you can click "show all nutrition, ingredients, & allergens" for a complete ingredient list.
For a detailed summary of nutrition facts on all our menu items, click here to view our Nutrition Guide, which can also be found in our restaurants.
Ever since our founder Truett Cathy created the Chick-fil-A® Chicken Sandwich, we’ve been cooking our hand-breaded chicken exclusively in fully refined, heat-processed peanut oil. The purity of the oil enhances the flavor of the chicken, and we feel good serving our customers chicken cooked in oil that contains no trans fat or cholesterol, is low in saturated fat, and contains a balance of “good fats” (mono and polyunsaturated).
For customers concerned about peanut allergies, it may be helpful to know that our peanut oil is refined, bleached and deodorized, which means the proteins in the oil are stripped out during the processing. The International Food Information Council Foundation calls oils undergoing this process “non-allergenic”, and the Institute of Agriculture and Natural Resources says they “do not demonstrate a hazard to allergic individuals.” However, because no one knows your own dietary needs better than yourself, we also label our hand-breaded chicken packaging and communicate about our peanut oil on our website and in our restaurants.
Many of our menu items can be modified to fit a vegetarian and vegan diet. Here are a few options we consider to be vegetarian or vegan, but we recommend you check the ingredients of each item in our menu section or in a Nutrition Guide available in our restaurants.
Vegetarian
Biscuit
Biscuit with egg
Biscuit with egg and cheese
Sunflower Multigrain Bagel
Fruit cup
Hashbrowns
Side salad
Any entrée salad without chicken
Grilled Chicken Cool Wrap® without chicken
Fruit cup
Greek Yogurt Parfait
Waffle Potato Fries™
Chocolate Chunk Cookie
Icedream®
Milkshakes
Chick-fil-A ® Frosted Lemonade
Chick-fil-A ® Frosted Coffee
We’re all about chicken, so you can be sure that we’re extremely selective about the chicken we serve.
All of our chicken is 100% pure breast meat with no fillers or added hormones or steroids. In 2014, we pledged to eliminate all antibiotics from our chicken supply within five years. This means that by the end of 2019, every customer, at every restaurant will be served chicken raised without antibiotics every day (except Sunday, of course!).
No, our chicken is not free-range. Our chickens are raised by family farmers in large, enclosed barns designed to protect them from the weather, disease and predators.
Chick-fil-A is now offering a gluten-free bun option for our guests. The bun arrives at our restaurants pre-packaged to prevent gluten cross-contamination. However, once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens. Therefore, guests will assemble their sandwich themselves.
Our new gluten-free bun is made with premium ingredients like quinoa, molasses, vitamins and minerals.
The gluten-free bun can be ordered in place of the regular bun with any of our current sandwich offerings. However, our sandwich offerings are not gluten-free.
A full list of our menu offerings that are gluten-free or made without gluten ingredients can be found on our website at https://www.chick-fil-a.com/glutenfree. Chick-fil-A restaurants are not gluten-free.
There is an upcharge for the gluten-free bun. The additional charge for the gluten-free bun is $1.15 when purchased with a sandwich.
The gluten-free bun has 150 calories and 3 grams of fat.
Chick-fil-A restaurants are not gluten-free, and we do not have gluten-free prep areas in our kitchens. Additional allergen and gluten information for our menu can be found at https://www.chick-fil-a.com/glutenfree.
The bun arrives at our restaurants pre-packaged to prevent gluten cross-contamination. But once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens. Therefore, guests will assemble their sandwich themselves.
The gluten-free bun can be toasted; however, once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens.
Because sandwich contents, including sauces and condiments, are not gluten-free, and our restaurants do not have gluten-free prep areas, if we prepare the sandwich for you, then the bun may come into contact with other gluten containing ingredients in our kitchens.
No. While we do offer the gluten-free bun, unfortunately our sandwiches are not gluten-free.
At this time, we are not offering any other new gluten-free menu offerings. However, a full list of our gluten-free menu offerings can be found online at https://www.chick-fil-a.com/glutenfree.
There are many options. All of our allergen and gluten information can be found on our website at https://www.chick-fil-a.com/glutenfree.
Customers can ask for their gluten-free bun to be buttered, however it may come into contact with other gluten containing ingredients in our kitchens and will not longer be considered gluten-free.
Yes. The gluten-free bun has a different taste and consistency that our other bun options.
NUTRITION:
INGREDIENTS: water, gluten free blend (food starch modified, corn starch, potato starch, sorghum flour, long grain milled rice, stabilized rice bran, egg white solids, tapioca starch, resistant corn starch [dietary fiber], granulated sugar, canola oil, yeast, molasses and maltodextrin, salt, pea fiber, amaranth seed, millet meal, quinoa meal, teff seed, modified cellulose, soluble raisin solids, xanthan gum, psyllium husk powder, cultured corn syrup solids, citric acid, calcium sulfate, enzymes, degerminated yellow cornmeal, niacin, reduced iron, thiamin mononitrate, riboflavin, folic acid)
Our franchise Operators are always looking for bright, service-oriented individuals. As independent business owners, each restaurant Operator makes their own hiring decisions. Contact the Operator of the restaurant where you would like to work for additional employment information. Find your Restaurant by clicking here.
Our franchise Operators abide by federal and state labor laws regarding minimum employment age. Contact the Operator of the restaurant where you would like to work to learn more.
You can learn more about our franchisee selection process on our Franchise page. Generally speaking, we seek out restaurant Operators who are looking for a full-time, “hands-on” business opportunity; have a proven track record in business leadership; have successfully managed their personal finances; are results-oriented self-starters interested in growing a business; strive to be community leaders; and are prepared to have no other active business ventures.
Chick-fil-A offers qualified individuals the opportunity to operate a single Chick-fil-A franchise. The restaurant could be located in a mall, or it could be a free-standing, drive-thru only, or an in-line location. We do not offer multi-unit franchise opportunities to initial applicants. However, from time to time, high performing franchise Operators may be offered an additional business opportunity.
As our business grows, so does our need for high caliber talent. You can view open positions and learn more about working for Chick-fil-A, Inc. at our corporate headquarters, known as the Chick-fil-A Support Center, on our Careers page.
After creating a profile and submitting your resume through the Careers page, you will be notified of the status of your submission within three weeks. If your education, experience and skill set align with an open position, we will send you a link to complete an online application. After reviewing your application, if we determine you are a potential fit for an available opportunity, our Talent Acquisition team will contact you to schedule a time to discuss next steps.
Yes. Each year, Chick-fil-A, Inc. offers a 10-week summer internship program to students who are working on undergraduate and graduate degrees. All internships are paid, and students work 40 hours per week from our Atlanta headquarters, known as the Chick-fil-A Support Center. While exact opportunities vary from year to year, internships are available in most areas of the business. Please visit our Careers page to learn about Internship opportunities that reflect your skillset and interests.
Students may submit their resumes beginning in September for internships that will begin the following May. We recommend candidates apply early, as most intern positions are filled by December 31.
Please check with your school’s career services office or your academic advisor to determine your school’s policy regarding course credit.
While we do not provide housing, we will provide information to assist interns in finding temporary local housing. For students whose primary residence is farther than 50 miles outside of metro Atlanta, we do provide a housing stipend to assist with the cost.
The resume review process takes approximately three weeks, and we will use our best efforts to respond to all inquiries. If we think your education, experience and skillset aligns with an open intern position, we will send you a link to fill out an online application.
The application deadline varies for each department. Generally, the internship selection process starts in September and ends when the positions are filled. In most cases intern positions are filled by December 31st, therefore we recommend candidates apply early. The positions are filled on a rolling basis, so when a position is filled – it is removed from the Corporate Careers portal.
Yes, Chick-fil-A, Inc. offers internships to students who are obtaining undergraduate and graduate degrees. The level of the internship will depend on a department's specific needs.
Internship opportunities exist in most corporate functional areas but may vary from year to year based on business needs and innovation opportunities throughout the organization. Please visit our Coprorate Careers Portal to learn about Internship opportunities that reflect your skillset and interests.
No. Unfortunately, we are unable to provide assistance with sponsorship at this time.
It is a 10-week internship with the option of extending based on your availability and the needs of the department.
Students are expected to work 40 hours per week.
Please check with your career services office or your academic advisor to determine your school’s policy regarding course credit.
Yes. The pay rate varies according to experience and skills required.
During the interview candidates will meet with the hiring manager and a team of interviewers. Be prepared to discuss your staff application, academic history and previous work experience.
To maintain a professional atmosphere in our offices, Chick-fil-A, Inc. expects its interns to adhere to a standard of professional dress and appearance. Examples of appropriate dress generally include: collared shirts, polo shirts, casual slacks (men and women), skirts, casual jackets, blouses, sweaters, blazers (optional), and non-athletic appropriate footwear. Examples of unacceptable dress generally include, but are not necessarily limited to: Attire that is suggestive, revealing, or overly tight; midriffs, spaghetti straps or tank tops; jeans of any color; athletic shoes, beach shoes or flip-flops; men’s shirts worn untucked.
No. We will provide local temporary housing information and recommendations. Additionally, we do provide a housing stipend to interns whose primary residence is farther than 50 miles outside of metro Atlanta.
Chick-fil-A first introduced the Cow campaign in 1995 as a three-dimensional billboard concept depicting a black-and-white cow sitting atop the back of another cow painting the words “Eat Mor Chikin” on the billboard. The fearless cows, acting in enlightened self-interest, wanted people to eat chicken, not beef. Since that first billboard appeared two decades ago, the “Eat Mor Chikin” Cows have reached millions on television, radio, online and the occasional water tower to become one of America’s most popular advertising icons and a member of New York’s Madison Avenue Advertising Walk of Fame.
We use Holstein cows in our advertising simply because they are easily recognizable, and they are commonly used to represent bovines of all types. In advertising, quick and simple are always best.
To express our “udder” gratitude to our favorite renegade bovines, Chick-fil-A established Cow Appreciation Day. Held each July, customers who dress like a cow receive a free meal.
While we appreciate the thought, our long-standing policy is to not accept or consider any unsolicited creative proposals, materials or ideas from outside the Chick-fil-A system. Additionally, we cannot compensate anyone for unsolicited ideas or materials.
Yes. Our Kid’s Meal prizes, usually books and educational activities designed for meaningful fun, can be purchased without the meal at your local Chick-fil-A® restaurants. Prizes are typically available in the restaurants for five to six weeks and can be purchased while supplies last.
While we won’t have a 2019 calendar, we are looking at fun, new ways for guests to interact with Chick-fil-A that will be announced later this year. Our intention is to offer a nice gift option in the fall with offers similar to the calendar card. Please be sure to check back on Chick-fil-A.com for more information in the future.
Yes. Our Kid’s Meal prizes, usually books and educational activities designed for meaningful fun, can be purchased without the meal at your local Chick-fil-A® restaurants. Prizes are typically available in the restaurants for five to six weeks and can be purchased while supplies last.
If you know your current password, go to the “My Account” page and then click “My Profile.” If you’ve forgotten your password, use the “Forgot your password” link below the login page. A temporary password will then be emailed to you that you can use to log in.
Go to the “My Account” page and then click “My Profile.” Scroll down to the "Default Payment Information" section and click "Delete" next to the credit card you wish to remove from your account.
No. You can select “Guest Checkout” when checking out and order without creating an account. However, an email address and phone number is required for online orders so the restaurant can get in touch with you, if necessary.
Your email address and phone number is required for online orders so the restaurant can get in touch with you, if necessary.
Please contact the restaurant directly. Once you select a location, the restaurant information including phone number and address, will be displayed in the top left-hand side of the screen.
Please contact our CARES team for assistance.
Different Chick-fil-A locations sometimes have different pricing. Selecting a different store may change the price of your order.
Most online items are catering oriented. Not all items are available for Catering. Sites can differ between what they offer as well.
Delivery orders often have minimum order amounts as Chick-fil-A does not charge delivery fees. Some restaurants have order maximum amounts for ordering online. If your order hits this threshold, please contact the restaurant by phone and they will be happy to assist you.
Most online items are catering oriented. Please download the Chick-fil-A One App on the Apple App Store or Google Play Store to order individual meals.
Most restaurants only deliver to businesses. We recommend trying Catering Pickup to cater a party at a residence.
Chick-fil-A Delivery orders have a higher price to cover the cost of Catering delivery and set up.
You can see recent orders in your Chick-fil-A One Account Dashboard and then submit it each week.
Please contact the restaurant via phone to provide any special instructions about your order.
You can cancel a pending order online up until 24 hours before the order is to be fulfilled. To change an order, please contact the restaurant via phone to provide updated order information.
Most catering orders are likely to be a higher dollar amount than the maximum amount that can be stored as a Chick-fil-A One payment balance. At this time we are not able to split payments. Therefore credit card is the preferred method of payment for catering orders.
Due to system limitations, credit cards stored on the previous website cannot be transferred to the new site. However we can populate the new catering website with credit cards stored in your Chick-fil-A One app. Going forward you can store credit cards securely on this site and they will be available for future purchases on both the website and the Chick-fil-A One mobile app.
You may add money to an existing Chick-fil-A gift card at any time by visiting any Chick-fil-A restaurant that sells Chick-fil-A gift cards. Denominated Chick-fil-A gift cards of $10 or $15 purchased from a third party retailer other than a Chick-fil-A restaurant are not reloadable.
No. Chick-fil-A gift cards do not have an expiration date.
Chick-fil-A gift cards and Chick-fil-A One™ cards can be used at participating Chick-fil-A restaurants. Chick-fil-A gift cards and Chick-fil-A One™ cards may not be accepted at Chick-fil-A Express or Chick-fil-A licensed locations (such as airports, college campuses, office complexes, and hospitals, etc.).
For balance inquiries and account history information on your Chick-fil-A gift card, please call (888) 232-1864.
Download this printable Chick-fil-A Gift Card Replacement Form, then mail both the damaged or unreadable Chick-fil-A gift card and the completed document to the address provided on the form.
To determine if your lost, stolen or inactive Chick-fil-A gift card can be replaced, you will need the original sales receipt and/or activation receipt. Download this printable Chick-fil-A Gift Card Replacement Form, then mail both the receipts and the completed document to the address provided on the form.
Chick-fil-A gift cards are not refundable due to compliance with federal and state regulations governing the issuance and sale of gift cards.
Chick-fil-A gift cards are not redeemable for cash except as required by applicable law due to compliance with federal and state laws regulating the issuance and sale of gift cards, and then only to the extent required by applicable law. You may obtain cash back at participating Chick-fil-A restaurants only in states that have laws requiring cash back on remaining small balances on gift cards, or you may print the Chick-fil-A Gift Card Cash Back Form and mail the completed form and your Chick-fil-A gift card to the address on the form.
Bulk orders for Chick-fil-A gift cards are not available at this time. However, multiple cards can be purchased in any amount between $5.00 and $100.00 at participating Chick-fil-A restaurants.
If you have more than one Chick-fil-A gift card with funds loaded on them, you may transfer the balance from one gift card to the other gift card at any participating Chick-fil-A restaurant. Note that Chick-fil-A gift card transactions cannot be performed at Chick-fil-A licensed locations (such as airports, college campuses, office complexes, and hospitals, etc.).
Chick-fil-A restaurants offer catering trays, individually packaged meals, and a la carte menu items for feeding a crowd. You can see the complete menu of options on our catering page.
You can order online on chick-fil-a.com, or call your local Chick-fil-A restaurant to place the order by phone.
Many of our restaurants offer delivery service. Contact your local Chick-fil-A to determine if delivery is available, and whether there is a minimum order amount.
The first 100 customers that are selected and eligible to participate and that comply with the Official Rules will be awarded a digital offer card that is pre-loaded with 52 Chick-fil-A #1 meals (one meal per week). Each meal contains a Chick-fil-A® Chicken Sandwich, a medium Waffle Potato FriesTM and a medium drink. The card is valid for approximately 12 months from the grand opening date.
First 100® is a 24-hour event that begins at approximately 6:00 a.m. on Wednesday, the day before the restaurant opens, and ends at approximately 6:00 a.m. on Thursday when the restaurant opens. We register participants between 5:30 a.m. and 6:00 a.m. on Wednesday, so please arrive during that window. See Future Openings for exact details for each location.
Participants and alternates who reside in eligible zip codes and who are at least 18 years of age (or the age of majority in their state of residence if the age of majority is greater than 18) on the first day of the giveaway period. Each participant must present a valid, government-issued photo ID. Children under the age of five are not permitted.
Arrive at the restaurant between 5:30 a.m. and 6:00 a.m. local time on the day before a grand opening (e.g., the Wednesday before a Thursday grand opening) and express your interest in participating in the giveaway. If there are less than 100 people present, your eligibility will be verified, and you will be registered for the event.
If more than 100 people arrive during the registration period on Wednesday, we will conduct a random drawing to select 100 individuals and 10 alternates to participate. Alternates are named in the event that any of the first 100 selected withdraw during the giveaway period, opening an available spot for an alternate to join the ranks of the first 100 customers.
Get ready to have fun! You will remain at the restaurant for the next 24 hours and participate in the promotion. Most participants bring tents, sleeping bags, games and books to prepare for their overnight campout. Once registered, participants, alternates and guests must remain in their designated spot on the premises until the grand opening of the restaurant. While exceptions are made for restroom breaks or to comply with any applicable legal requirement, you cannot leave the property, sit in your car or switch places with someone else.
Each participant and alternate may bring up to five guests. Guests must be at least five years old. All minors must be accompanied by their parent or guardian. Only registered participants are eligible to win the prize.
With rare exception, the First 100® will continue rain, snow, sleet or shine! Please dress appropriately and come prepared for changing weather conditions.
Each Chick-fil-A restaurant is locally owned and operated. The First 100® celebration is our franchise owner-operator's introduction to the local community. We want to ensure those neighbors, whom they will be serving at that location in the future, have a seat at the table in welcoming and getting to know their neighborhood Chick-fil-A.
Only those who reside within the specified zip codes are eligible to participate. You may participate as a guest of an eligible participant if you meet the additional eligibility requirements.
If you bring a current, valid student ID, you may use the ID to establish your eligibility for the First 100® promotion.
We select the zip codes by drawing a radius around the restaurant. We include all zip codes that fall within that radius. The radius differs by restaurant based on population.
If your US government-issued ID does not indicate your current zip code, we will accept any of the following as proof of your zip code (A valid US government-issued ID is still required to participate in the event):
The card can only be used for Chick-fil-A #1 meals. You can only redeem one meal per transaction, though there are no restrictions on the number of meals you can redeem in any given period. However, all meals should be redeemed before the expiration date on the card.
Unfortunately, all First 100® cards issued on or after October 23, 2014 cannot be replaced if lost or stolen.
We want it to be easy to redeem your free meals! All First 100® digital offer cards currently issued have a detachable key tag. You may share your key tag with friends and family, but please note their redemptions come from your pool of 52 Chick-fil-A #1 meals.
The QR code on your digital offer card can be scanned at the register to redeem your Chick-fil-A #1 meal.
Treats are our way of saying “thanks” for using Chick-fil-A One™. You’ll earn a treat each time the tracker is filled. “Just Because” treats are a unique thank you from your local Chick-fil-A. Treats can be redeemed at any participating Chick-fil-A (some restaurants such as licensed locations in airports and college campuses are excluded).
Once the treat tracker is filled, you will receive an app notification that you have received a treat. Your treat will then appear under the treats section of the app or website. If you are subscribed to email, you will receive email notifications for any new treats. You may also see treats from your local Chick-fil-A as well as other surprise treats. If you have enabled push notifications, you may receive a push notification for any new treats.
Earn progress towards your next treat by placing an order with the app or scanning the QR code found on your Chick-fil-A One card at the register when you make a purchase. If scanning the QR code, you may scan at either the front counter or in the drive-thru. Access your Chick-fil-A One card on the “My Card” screen or by choosing “Scan Card” on the home screen. Progress is based on spend and moves differently with each treat; progress is not awarded for $0 sales visits. When you eat more chicken, you will receive more treats! Please allow 24-48 hours for the treat tracker to be updated.
To enable catering orders to contribute to your Chick-fil-A One™ treat progress, please ensure you are logged in to your Chick-fil-A One account before submitting your order. This can be done by clicking the login button on the checkout screen, entering your Chick-fil-A One credentials, and clicking the sign in button. Please NOTE: Entering an e-mail address in the field during the checkout process when placing a catering order does not sign you in to your Chick-fil-A One account. It enables you to complete the catering order as a guest and ensures you receive a receipt. You must be signed into your Chick-fil-A One account prior to completing the catering order for the purchase to count toward treats progress.
You can scan your Chick-fil-A One membership QR code in the drive-thru. Every time you engage with Chick-fil-A by scanning the QR code, at the restaurant counter or drive-thru, using digital options like Mobile Ordering, Online/Catering Ordering and My Card, you move closer towards your next treat.
While it is possible for multiple Chick-fil-A One accounts (Chick-fil-A One or A-List) to be scanned in a restaurant on a single visit to redeem treats, only the last Chick-fil-A One account scanned will receive progress for the transaction toward their next treat.
Chick-fil-A One treats are intended to give our customers an opportunity to try featured Chick-fil-A menu items. Therefore, treats are redeemable for only one of the specified a la carte products in the offer. Our system does not permit entire product substitutions.
To redeem a treat when placing an order with the app, simply add the treat item to your mobile order. It will be listed as “free” at checkout and be redeemed automatically. You do not have to purchase any additional items to redeem a free treat. You may choose to “redeem later” by tapping the toggle on the checkout screen. Unfortunately, Cow Calendar treats cannot be combined with other types of treats when redeeming via a mobile order. If you inadvertently redeem a treat, it cannot be re-added to your account.
Treats are redeemable for only one of the specified entrée or a la carte menu items listed in the offer. To redeem a treat at the register, order your desired treat menu item and scan the QR code found on your Chick-fil-A One card at the register. Access your Chick-fil-A One card in the “My Card” screen. To redeem a Cow Calendar treat, you must navigate to the Cow Calendar QR code from the “My Card” screen.
If you’ve received an item as a treat, but do not want to redeem the item in your cart during the active transaction, choose to redeem the treat later on the mobile order checkout screen. Unfortunately, when scanning the QR code found on your Chick-fil-A One card at the register, any treat matching an item within your order will be redeemed. The matching treat with the soonest expiration date will be redeemed first. If you do not wish to redeem the treat, you can opt to remove it from your order or you may ask the team member to remove your Chick-fil-A One membership ID from the transaction. By removing the Chick-fil-A One membership ID, you will not earn progress towards your next treat.
By logging in to the Chick-fil-A One app with the same credentials used to create your Cow Calendar account, your Cow Calendar treats will automatically appear within the app. These can be redeemed the same as other Chick-fil-A One treats, by placing a mobile order or scanning the Cow Calendar QR code found on the My Card screen of the app. The Cow Calendar Card QR Code is a different QR code than your Chick-fil-A One membership QR code. When placing a mobile order to redeem a Cow Calendar treat, it cannot be redeemed with other treats.
Treats can be redeemed at any participating Chick-fil-A (Chick-fil-A Express and Chick-fil-A licensed locations such as those in airports, college campuses, office complexes and hospitals are excluded).
Each treat has a unique expiration date. All Chick-fil-A One treats have 30 days before the free food offers expire and locations may set any duration for “Just Because” treats they load on your account. The expiration date is visible at the bottom of each treat. Access treats from the main screen. If a treat has expired, unfortunately, it cannot be re-added to your account.
Yes. Simply place a mobile order or scan the QR code found within the Chick-fil-A One™ App at the restaurant during a purchase, and you will earn progress towards treats. You can pay for your order using your preferred method, such as credit card, cash, Chick-fil-A One funds or gift card.
You may request credit for a missing transaction by visiting https://one.chick-fil-a.com/forgot2scan. You will be required to log into your Chick-fil-A One account and fill out all of fields in order to request missing credit. Please note that approved requests only apply to a limited amount of transactions per Chick-fil-A One™ account and must be submitted within seven days of the transaction.
Chick-fil-A Gift Cards count toward your Chick-fil-A One treats progress when they are used, but not when they are bought.
You may earn treat progress and redeem Chick-fil-A One treats at any participating Chick-fil-A restaurant, subject to availability. However, the Chick-fil-A One app is not presently accepted at Chick-fil-A Express and Chick-fil-A licensed locations such as those in airports, college campuses, office complexes and hospitals. These locations are not owned and operated by Chick-fil-A Franchisees, but are operated by professional third-party food contractors. Chick-fil-A Express and Chick-fil-A licensed locations do not currently offer guests the ability to earn treat progress or redeem treats through the Chick-fil-A One™ app.
The current Transaction History option on your Profile shows only the past six months of your mobile order or mobile pay activity in the Chick-fil-A One™ app. The History section does not presently display scanned QR Code transactions at the Restaurant counter or drive-thru or online Catering orders. We plan to display all Chick-fil-A One membership transactions in a future release.
During the promotional period:
1. Download the Chick-fil-A One™ App on your smartphone, available for free from the Apple App Store or Google Play Store. If you already have the Chick-fil-A One™ App, please ensure you have updated to the latest version.
2. Once you've downloaded or updated the app, tap on "Join Chick-fil-A One™".
3. If you have an existing Chick-fil-A One™ Account (e.g. from Cow Calendar Card, Kids Club or Catering), please sign in with that email address and password or by signing in with your Facebook for Google account. Or, you can create a new Chick-fil-A One™ Account.
4. Because this is a local offer, Location Services must be turned on in order for you to redeem this offer. Please ensure you have allowed the app access to your device’s Location Services permissions.
For Apple iPhones, navigate to your device’s settings. Scroll down to locate the Chick-fil-A™ App. Set “Location” to “While Using” or “Always”
For Android phones, navigate to your device’s settings. Locate “App Permissions”, and “Location.” Set “Location” to “On” for the Chick-fil-A™ App.
5. If you are in the applicable local market, the free offer will appear on the app’s home screen. Tap “Claim Treat.” This will load the offer onto your account. When the redemption period begins, you'll find it in your "available treats" section on the main page of the app if you scroll down a little. In order to see this offer, you may need to scroll through your available treats if you have other treats available.
This offer may only be redeemed by placing a Mobile Order at a participating location. This offer is not available for redemption by scanning your membership QR code.
Please follow the steps below in order to place a mobile order:
1. Select the free item by tapping "Choose" underneath its picture in the app.
2. Select "Add to Mobile Order" when presented with the option.
3. Select the restaurant where you'd like to redeem your item. You can search or use the map.
4. Then choose how you'd like to receive your order. You can select "Carry Out" at every restaurant. Some restaurants offer “Curbside” or “Drive-Thru” service as well.
5. You may add any other items, like a side or a beverage, and then tap "Submit" to complete you order. Remember, no purchase is necessary.
6. When you arrive at the restaurant, either tap "I'm Here", for a “Carry Out” or “Curbside” order or follow the directions presented on your screen for a “Drive-Thru” order so your food is prepared hot and fresh.
Only one item can be received and redeemed per Chick-fil-A One™ account.
Existing Chick-fil-A One™ members who are within the participating market area are eligible for the offer. You will need to ensure you have downloaded the latest version of the Chick-fil-A One™ App and have allowed the app access to your device’s Location Services permissions.
You must claim the offer within the Chick-fil-A One™ App in order to receive it. The offer must be redeemed by placing a mobile order through the Chick-fil-A One™ App.
Unfortunately, this free offer is only available to those who are using the latest version of the Chick-fil-A One™ App, have allowed the app access to their device’s Location Services permissions and are within the participating market area.
For Apple iPhones, navigate to your device’s settings. Scroll down to locate the Chick-fil-A™ App. Set “Location” to “While Using” or “Always”
For Android phones, navigate to your device’s settings. Locate “App Permissions”, and “Location.” Set “Location” to “On” for the Chick-fil-A™ App.
Please ensure that you have not redeemed the offer on a previous visit. We may also be experiencing technical difficulties and will work to resolve these quickly.
Please visit https://www.chick-fil-a.com/officialrules/ to see a list of active Chick-fil-A One giveaways in your area.
We're sorry you were not able to access the CEM Survey website. Often, websites may be inaccessible due to network failure or server issues. We encourage you to try accessing the site again within two days of your visit. Also, please be certain that you are entering the website directly into your web browser's address field, and not into a search engine. Feedback from our loyal customers is the greatest tool we have for improving your experience at Chick-fil-A. If you are unable to access the website and take our survey, we encourage you to share your feedback with the Operator of the Restaurant you visited.
We apologize that you are unable to read your serial number on your printed receipt. Unfortunately, the serial number is required to participate in the survey. Feedback from our loyal customers is the greatest tool we have for improving your experience at Chick-fil-A, so if desired, we encourage you to share any suggestions with the Operator of the Restaurant you visited.
Unfortunately, the survey must be taken within 2 days. This timeframe ensures our restaurant Operators receive the timeliest information. We hope you will be able to participate in another survey soon as we would greatly appreciate your response.
The expiration date for your treat can be found in the email with the QR code or on your Chick-fil-A One app. If you have printed your QR code but no the expiration date, a restaurant employee can scan and check the expiration date. If a treat has expired, unfortunately, it cannot be re-added to your account.
Chick-fil-A One treats are intended to give our customers an opportunity to try featured Chick-fil-A menu items. Therefore, treats are redeemable for only one of the specified a la carte products in the offer. Our system does not permit entire product substitutions.
The digital offer for one free Original Chick-fil-A Chicken or Spicy Chicken Sandwich is sent via email to the email address provided after completing the survey. We understand that you may have entered the wrong email address. Unfortunately, we are not able to provide a replacement QR code.
