- What is Chick-fil-A One?
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Chick-fil-A One® is Chick-fil-A’s tiered membership program that gives guests the ability to earn points with every purchase, increasing as they progress through tiers. Members can earn points by placing a mobile order, scanning their Chick-fil-A One QR code or placing an order online by logging into or creating an account. Points can be used to redeem available rewards and advance through tiers based on annual spend. There is no cost to join and anyone who creates a Chick-fil-A One account is eligible to participate. You can learn more on our Chick-fil-A One page.
- How do I create a Chick-fil-A One account?
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You can create a Chick-fil-A One account by downloading the Chick-fil-A App or by visiting the Chick-fil-A One page. You can choose to sign-in with social or create an account with your email address. Enter the required information to complete account creation. Upon account creation, an email welcoming you to Chick-fil-A One is sent to your email address. You must verify your email address using the link in the welcome email to begin receiving benefits of Chick-fil-A One. Users with unverified accounts will not be able to use Chick-fil-A One and receive benefits. Users who create an account with Google or Facebook are already verified.
If you encounter difficulties while registering for your Chick-fil-A One account, please do the following before attempting again. First, check your internet connectivity to ensure you have a strong internet connection. Second, if you are on a mobile device, please switch from Wi-fi to a cellular connection or vice-versa. If you have an Android device with an Ad Blocker enabled, please disable this, and you should be able to log in again.
- How do I change my Chick-fil-A One account?
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If you would like to edit your Chick-fil-A One account, please sign in by clicking here. Select "Edit Profile” from the left-hand navigation bar. From this page you can view and update your profile information, including your email address.
- How do I change the email address on my Chick-fil-A One account?
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If you are the account holder and would like to change the email address associated with your Chick-fil-A One account, sign in to your account on
www.chick-fil-a.com/MyProfile with the email address used to set up your account. Select "Sign-In" and then "Edit" next to your email address. From here, you may update your email address to an email address that is not currently associated with another Chick-fil-A One account. An email verification link will be sent to the new email address on your account. Please know that the email address on your account will not be changed until you verify your new email address. The link in the email will expire after 24 hours. If you do not receive the verification email, please check your spam folder and ensure you typed your new email address correctly.
- What should I do if I cannot log in to my account?
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First, please check your phone to ensure that you are connected to the Internet.
To reset your password, follow the steps below.
Online
1. Visit www.chick-fil-a.com/MyProfile
2. Select “Edit Profile” from the left-hand navigation bar.
3. Scroll towards the bottom of the page and select “change password”.
4. You will be asked to enter your current password and create a new password.
Chick-fil-A App
1. Select “account” from the homepage.
2. Select “Sign-In to Chick-fil-A One”
3. Tap "Forgot Password?"
4. Enter the email address associated with your account and then press “Email Reset Password Link”.
5. You will be emailed a link to reset your password. Select the link in your email to verify that you own this email address.
6. Enter and confirm your new password and then press “Submit”.
- How do I delete my Chick-fil-A One account?
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If you are a previous A-List Member, or have funds loaded to your Chick-fil-A One account, you will need to contact Chick-fil-A CARES at 1-866-232-2040 to deactivate your account. If you are not a previous A-List member and don't have funds loaded to your account, please go to http://manage.my.chick-fil-a.com/account/profile?execution=e1s1 and login to your account. You can click on the Deactivate link in your account details.
- How do I add, edit or delete my Favorite orders on the Chick-fil-A App?
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To create a favorite order, follow the steps below.
- Select “Account” at the bottom of the screen.
- Select “Transaction history” to view your recent transaction.
- Locate the order you would like to favorite and select it.
- Select the “Add to Favorites” button.
- Enter the name of your favorite order in the prompt tab bar.
- Select Save.
The order will be added as a Favorite and can be viewed under the Menu Section under the Favorites tab. The order can then be reordered from the menu tab by selecting the Reorder button and following the normal ordering flow.
To delete a Favorite order, please follow the steps below:
- Select “Menu” at the bottom of the screen
- Select “Favorites”
- Locate the favorite order you would like to delete
- Select “View details”
- Select “Delete”
- Confirm your desire to delete the favorite by selecting “Delete” on the pop up.
The favorite order will be removed from the App.
Unfortunately the option to edit your Favorite Order is not available at this time. We hope to offer this feature in the future.
- Can I see my transaction history for my account?
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Yes, you can view your transaction history online or through the Chick-fil-A App. If you wish to view your transaction history online, simply visit www.chick-fil-a.com/MyProfile and select “view transaction history”. To view your transaction history through the Chick-fil-A App, select “account” then “view transaction history”.
If you have not transacted with Chick-fil-A One to date, your transaction history will have a note stating no recent transactions.
- How do I determine if I have multiple accounts?
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In order to determine if you have created multiple accounts, we suggest you consider the following possibilities:
- Have you logged into the Chick-fil-A App with more than one email address?
- Have you used social login (Facebook or Google), but previously used an email address and password to login? If so, you may have inadvertently created another account if your Facebook or Google accounts were created with a different email address than the email address used to create your Chick-fil-A One account.
In order to validate which account you are logged into:
- Visit https://www.chick-fil-a.com/MyProfile/
- Locate the email address assigned to your account in the upper left-hand navigation bar
- Once I earn status as a Chick-fil-A One, Silver, Red or Signature Member, how long does it last?
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Member tier status is determined annually, and a Member must meet the requirements for a particular Member tier status each year or the status will not be maintained. Beginning in 2022, you will have until December 31st each year to reach or maintain status, and on January 1st your points towards tier status will reset to zero. Points toward status do not rollover. To view your status information, visit the "Rewards" portion of your app or online.
Please know the final account will only show transaction history associated with that account and the birthday information previously entered on that account.
- Why did my Chick-fil-A One® status change with the introduction of the new tier?
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Congratulations! If you’ve noticed a new status, you’ve likely reached a higher membership tier. As of March 1, 2021, we introduced a new membership tier, Chick-fil-A One Signature. The introduction of this new tier allowed us the opportunity to adjust the points needed to reach each tier and the associated benefits. All new members begin with their status as a Chick-fil-A One Member and reach new membership tiers based on their annual spend. You need to earn 1,000 points to become a Chick-fil-A One Silver Member, 4,000 points for Chick-fil-A One Red and 10,000 points for Chick-fil-A One Signature by December 31st each year.
- Why did you change the status evaluation timing?
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We heard from Customers that resetting Member tier status based on a Member’s enrollment date rather than a set date in time was confusing. In an effort to provide clarity, we’ve established a set date of December 31st each year for Members to receive points towards a specific Member tier status. In 2021, Members will retain points received since their tier status reset in 2020 and will have additional time to receive additional points to adjust to the change. Points toward Member tier status will reset to zero on January 1, 2022.
- I have more than one Chick-fil-A One accounts and wish to merge them. What do I do?
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Please provide the following information in the feedback form:
- Provide email address associated with each Chick-fil-A One account.
- Provide the primary email address you want assigned to your Chick-fil-A One account. We suggest you choose the account with the higher tier/total points earned as tier status cannot be merged or transferred.
- Please know the final account will only show transaction history associated with that account and the birthday information previously entered on that account.
- What are rewards?
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Rewards can include food items you wish to redeem using your available points as well as other surprise rewards like those sent by a local Chick-fil-A® restaurant.
- How do I earn points towards rewards of my choice?
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Earn points by placing a mobile order, online order with your account, or scanning your Chick-fil-A One QR code, available through the app or online, when you make a purchase. If scanning the QR code, you may scan at the front counter or in the drive-thru. Access your Chick-fil-A One QR code through the app by selecting “Scan” or online. Points will be awarded based on your total, prior to tax and your current tier status. Points are updated within 1 hour of your purchase.
- Can I earn Chick-fil-A One points by placing an order through a third party delivery platform?
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To receive Chick-fil-A One® Points or redeem Rewards on a delivery order fulfilled by DoorDash, the order must be initiated in the Chick-fil-A® App. To do this, open the Chick-fil-A App, tap “Deliver to me”, enter your delivery address and choose your preferred location. Next, select “DoorDash” under National Delivery Partners. By initiating your delivery order through the Chick-fil-A App, you will be eligible to receive Chick-fil-A One Points and redeem Rewards. DoorDash is currently the only National Delivery Partner providing this service through the Chick-fil-A App. The Points received for the order will apply to progress towards achieving or maintaining a Chick-fil-A One membership tier. You will not receive Points for any amounts paid in delivery fees, surcharges, gratuities, sales, use or other transactional taxes.
Rewards for No Delivery Fee offers provided by Chick-fil-A are not eligible to be redeemed on orders initiated via the Chick-fil-A App and fulfilled by DoorDash.
Only orders that are initiated within the Chick-fil-A App and fulfilled by DoorDash are eligible to receive Chick-fil-A One Points and redeem Rewards (other than Rewards for No Delivery Offers) at this time. DoorDash is currently the only National Delivery Partner providing this service through the Chick-fil-A® App. Chick-fil-A One members will not receive Chick-fil-A One Points or be able to redeem Rewards using other third-party delivery services at this time.
- Can I reverse a gifted reward?
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Once a Gifted Reward has been added to your Chick-fil-A One® account or redeemed using the QR code, it cannot be undone.
If you sent the Reward but the recipient has not received it, or it shows redeemed, used, or claimed, please ask the recipient to re-check after at least 24 hours.
If you sent the link using email but the recipient did not receive it after 24 hours, please try sending the link through another channel (such as text or social messenger).
You can retrieve the link by viewing gifted rewards in your account under "My Rewards" through the Chick-fil-A App or online by visiting www.chick-fil-a.com/MyProfile/MyRewards. Simply copy the link and send it through the desired channel. The gifted reward will remain in your account until a recipient has redeemed it using the QR code, added it to their Chick-fil-A One rewards, or is removed from your account after 30 days.
- Can I reverse redeemed points?
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Once points have been redeemed for an available reward of your choice and the reward has been loaded to your account, the action cannot be undone. We are unable to credit your account with the points used to redeem the reward.
- Expired/Missing Reward
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We are unable to reload expired rewards whether you chose to redeem an item based on available points or it was shared from a local Chick-fil-A restaurant.
If you believe you are missing a reward, please ensure that you have not redeemed the reward on a previous visit and that you had reward redemption turned on.
- Can I submit a Missed Transaction request to earn points for an order placed through a third party delivery program?
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No. Orders made through third-party food delivery platforms (e.g. DoorDash) are not eligible to earn points as a Missed Transaction Request. Unfortunately, our system is unable to process transactions placed outside of our platforms for points.
- Reload Redeemed Reward
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Unfortunately, we are unable to reload redeemed rewards. Whenever something you have as an available reward matches a menu item you order, the system automatically selects the reward to redeem. The system prioritizes reward redemptions by the closest expiration date. If you would prefer the item not be redeemed, you must remove it from your order prior to completing the order. When placing a mobile order, you can slide the “Redeem Rewards” button from “on” to “off” to prevent an available Reward in your order being redeemed...
- How will I know when I receive a reward?
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You can view your rewards at any time through the app by selecting “Rewards” then “My Rewards” or online. If you are subscribed to email, you will receive email notifications when you receive a reward from a local Chick-fil-A. If you have enabled push notifications, you may receive a push notification for any new rewards.
- How do I receive points for online orders?
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To receive points for your online orders, ensure you are signed in using your Chick-fil-A One account. You can sign-in before you start your order or prior to completing your order. You must be signed into your Chick-fil-A One account prior to completing the catering or personal order to receive points for your purchase.
- Can I earn points in the Drive-Thru?
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Yes, you receive points for every purchase with Chick-fil-A One, including those in the Drive-Thru. You can scan your Chick-fil-A One QR code or pick-up your mobile order to receive points.
- Can I scan multiple Chick-fil-A One™ accounts during a transaction?
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While it is possible for multiple Chick-fil-A One accounts to be scanned in a restaurant on a single visit to redeem rewards, only the last Chick-fil-A One account scanned will receive points for the purchase.
- How do I redeem rewards with a mobile order?
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To redeem a reward when placing an order with the app, simply add the item to your mobile order. It will be listed as “free” at checkout and be redeemed automatically. You do not have to purchase any additional items to redeem a free reward. You may choose to “redeem later” by tapping the toggle on the checkout screen. If you inadvertently redeem a reward, it cannot be re-added to your account.
- How do I redeem rewards at the register?
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Rewards are redeemable for only one of the specified entrée or a la carte menu items listed in the reward. To redeem a reward at the register, order your desired reward menu item and scan your Chick-fil-A One QR code at the register or in the Drive-Thru. Access your Chick-fil-A One QR code on the ‘scan’ screen through the app or online.
- Can I choose to redeem rewards during a later transaction?
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If you have an available reward, but do not want to redeem the item in your cart during the active transaction, choose to redeem the reward later on the mobile order checkout screen. Unfortunately, when scanning your Chick-fil-A One QR code, any reward matching an item within your order will be redeemed. The matching reward with the soonest expiration date will be redeemed first. If you do not wish to redeem the reward, you can opt to remove it from your order or you may ask the team member to remove your Chick-fil-A One membership ID from the transaction.
- Where can I redeem a reward?
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Rewards can be redeemed at any participating Chick-fil-A (Chick-fil-A Express and Chick-fil-A licensed locations such as those in airports, college campuses, office complexes and hospitals are excluded).
- When do my rewards expire?
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Each reward has a unique expiration date. You can view expiration dates for all available rewards through the app by selecting "Rewards", then "My Rewards" or online. If a reward has expired, unfortunately, it cannot be re-added to your account.
- Can I earn points without using Mobile Pay?
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Yes. Simply place a mobile order or scan your Chick-fil-A One QR code, available through the app or online at the restaurant during a purchase, and you will receive points for your purchase. You can pay for your order using your preferred method, such as credit card, cash, Chick-fil-A One funds or gift card.
- Can I receive points for my purchase if I forgot to scan?
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For a transaction at a Chick-fil-A location where you forgot to scan your Chick-fil-A app.
No Receipt. If you no longer have your receipt or are unable to read it, we are not able to provide credit for a missed transaction.
Over 30 Days from Transaction Date. Requests submitted outside of the 30-day window are not eligible for credit. Requests for credit on a missed transaction must be submitted within 30 days of the date listed on your receipt.
Exceeded Submission Limit. Approved submissions are only able to be applied to a limited number of missing transactions over the lifetime of each Chick-fil-A One account. You can receive points for a missed transaction for one Restaurant transaction per submission, per day, per Chick-fil-A One account. Once you have exceeded the maximum number of transaction requests, we are not able to award points for any additional transactions.
For more information regarding missed transactions, please visit: https://www.chick-fil-a.com/MyProfile/MissedTransactions.
- Does the purchase of gift cards count towards point progression?
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Chick-fil-A Gift Cards count toward your Chick-fil-A One points when they are used, but not when they are purchased.
- Can I earn points/ redeem rewards at Licensee locations?
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You may receive points and redeem Chick-fil-A One rewards at any participating Chick-fil-A restaurant, subject to availability. However, the Chick-fil-A App is not presently accepted at Chick-fil-A Express and Chick-fil-A licensed locations such as those in airports, college campuses, office complexes and hospitals. These locations are not owned and operated by Chick-fil-A Franchisees, but are operated by professional third-party food contractors. Chick-fil-A Express and Chick-fil-A licensed locations do not currently offer guests the ability to earn points or redeem rewards through the Chick-fil-A App.
- I’m having trouble redeeming my reward. What do I do?
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To successfully apply a reward to your order, please add the menu item you wish to redeem to your order as an individual item, rather than as part of a meal. When redeeming a reward via Mobile Order, verify the 'Redeem Rewards?’ banner is ‘On’ and the redeemed menu item appears with a 'FREE' icon in your mobile order cart before continuing with the order.
You cannot substitute a reward for a different menu item, but you can modify your reward with a special request such as extra pickles.
- I didn’t mean to redeem a reward. What do I do?
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We apologize that you did not intend to redeem your reward during your recent visit to Chick-fil-A. We understand a reward may be redeemed accidently when scanning the Chick-fil-A App. Currently, if you have a reward that matches a menu item you ordered, the system automatically selects the reward to redeem regardless of the card you selected in the app. The system prioritizes reward redemptions by the closest expiration date. Unfortunately, we are unable to reload redeemed rewards. If you would prefer the item not be redeemed, you can opt to remove it from your order. Placing a mobile order offers you the ability to turn off reward redemption if you order a matching product. Just change the ‘Redeem rewards’ toggle switch from ‘on' to ‘off’ when placing your mobile order.
Keep receiving points by placing a mobile order or scanning your Chick-fil-A One QR code which can be found in the 'Scan’ section of the Chick-fil-A App or online by visiting www.chick-fil-a.com/MyProfile/Points when placing your order in a Restaurant.
- Are there Chick-fil-A Coupons?
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Chick-fil-A does not offer coupons. However, we do have a tiered membership rewards program called Chick-fil-A One®. Through Chick-fil-A One, members have the ability to earn points with every purchase, redeem rewards like free food, and receive benefits such as exclusive experiences. Visit our Chick-fil-A One page to learn more and join today.
- How can I place a Chick-fil-A order for delivery?
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You have multiple options to place a Chick-fil-A® order for delivery. While delivery options, hours, and availability vary by location, delivery options may include ordering on the web at
https://www.chick-fil-a.com/order, through the Chick-fil-A App (downloadable from the App Store or the Google Play Store), or through the following third-party delivery providers: DoorDash, Uber Eats, Grubhub, and Postmates. Chick-fil-A continues working to enhance options for delivery to best suit the needs of restaurant Guests.
- How do I order delivery on the Chick-fil-A App?
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When opening the Chick-fil-A® App to start an order, select “Deliver to me” towards the bottom of the first screen. You will then be prompted to select which participating Chick-fil-A restaurant you would like to receive delivery from. Depending on location and availability, you may have multiple options: Chick-fil-A Team Member Delivery or delivery through one of our national delivery partners, DoorDash. Select your preferred restaurant, delivery method, and the time you would like your order to arrive, and then proceed with your order. If you selected DoorDash, you will be prompted to pay with DoorDash when you check-out through the Chick-fil-A App. DoorDash will be the merchant of record, with the payment transaction being between you and DoorDash. DoorDash will also handle any delivery or payment support questions you have. Once your order is placed, depending on which delivery option you selected, you will be able to track your delivery status with DoorDash or the Chick-fil-A App, as applicable.
- Can I order delivery through a third-party provider on the Chick-fil-A app?
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Yes, Chick-fil-A One® members can use the Chick-fil-A® App to place orders at participating restaurants for delivery by Door Dash. By placing these orders in the Chick-fil-A App, you will make a payment through DoorDash, but Chick-fil-A One members will also be able to receive Chick-fil-A Points and redeem Rewards with qualifying orders. DoorDash is currently the only National Delivery Partner providing this service through the Chick-fil-A® App. Chick-fil-A continues working to enhance third party provider deliver options to best suit the needs of restaurant Guests.
- Can I place my delivery through DoorDash on the Chick-fil-A mobile app?
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Yes, Chick-fil-A One® members can use the Chick-fil-A® App to place orders at participating restaurants for delivery by Door Dash. By placing these orders in the Chick-fil-A App, Chick-fil-A One members will also be able to receive Chick-fil-A Points and redeem Rewards with qualifying orders. Chick-fil-A continues working to enhance third party provider delivery options to best suit the needs of restaurant Guests.
- How can I determine if I am close enough to a participating restaurant to order Chick-fil-A via DoorDash?
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Within the Chick-fil-A® App, you will see DoorDash listed as an available delivery option if they deliver from a participating Chick-fil-A restaurant within 10-minutes of the delivery address.
- Can I redeem a No Delivery Fee Reward Delivery / Use my DoorDash DashPass?
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No. Rewards for No Delivery Fee offers provided by Chick-fil-A are not eligible to be redeemed on orders delivered by DoorDash and can only be redeemed when placing an order via Chick-fil-A® Team Member Delivery.
DashPass subscribers are not eligible to utilize their DashPass benefits (including $0 delivery fees and reduced service fees) on orders initiated on the Chick-fil-A App and fulfilled by DoorDash.
- I had an issue with my order, who do I contact?
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For all delivery orders fulfilled by DoorDash, including those initiated from within the Chick-fil-A® App, please contact DoorDash directly via the DoorDash app or DoorDash.com following the instructions included in the Chick-fil-A App and a confirmation email sent to you.
If you redeemed a Chick-fil-A One® Reward on your order via the Chick-fil-A App and the order was refunded by DoorDash, we would be more than happy to assist you in replacing the Reward to your Chick-fil-A One account. In order to help expedite this process, please include the order number, the Chick-fil-A Restaurant from which you requested the order, and the date of the transaction. You can locate these details by tapping “my account”, followed by “transaction history” and locating the transaction for which you require assistance.
- How is my personal information used by DoorDash?
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When you place an order from within the Chick-fil-A App, DoorDash will act as a service provider to Chick-fil-A, Inc. Your payment will be processed through DoorDash, and your order will be delivered by a DoorDasher, but your personal information will be processed in accordance with our privacy policy. If you have any questions on how your personal information is handled, please see our privacy policy at https://www.chick-fil-a.com/legal.
- What is a market-level giveaway?
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Market-level giveaways allow groups of Chick-fil-A Restaurants to extend an offer to Chick-fil-A One Members within a specific area through the Chick-fil-A® App. You must be in the specified area and have location services turned on to claim and redeem the offer.
- I’m in a market that has a giveaway, but I don’t see it in my app.
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If you are within the geographic area of a market-level giveaway but you do not see the offer in your Chick-fil-A App, try the steps below.
1. Ensure that you are using the latest version of the app by going to your app store and confirming an update is not available.
2. Ensure that you have location services turned on for the app.
Once you complete these steps, if you are still in the specified area for the offer, it will appear in your app under ‘Rewards’ then ‘News’. You will then tap ‘Claim’ for it to appear as an available reward under ‘Rewards’ then ‘My Rewards’. You will have the option of adding it to a mobile order or scanning at the restaurant to redeem.
- How do I know if my app has location services enabled?
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For Apple iPhone, navigate to your device’s settings. Scroll down to locate the Chick-fil-A App, set “Location” to “While Using” or “Always”. For Android phones, navigate to your device’s setting. Locate “App Permissions,” then “Location”. Set “Location” to “On” for the Chick-fil-A App.
- I saw the offer in my app, but then it disappeared. How can I find it?
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If you are still in the specified area, you can locate the offer by following the steps below.
1. Close out the app and reopen it.
2. Tap ‘Rewards’ at the bottom of your screen.
3. Then, tap ‘News’ at the top of the screen. You will see the option to ‘Claim’ the offer in this section.
4. Once you claim it, the offer will be available under ‘My Rewards’ and you will have the option to redeem it by adding it to a mobile order or scanning at the restaurant.
- How do I receive an offer from a Market-level giveaway?
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During the promotional period:
1. Download the Chick-fil-A® App on your smartphone, available for free from the Apple App Store or Google Play Store. If you already have the Chick-fil-A® App, please ensure you have updated to the latest version.
2. Once you've downloaded or updated the app, tap on "Join Chick-fil-A One®".
3. If you have an existing Chick-fil-A One® Account, please sign in with that email address and password or by signing in with your Facebook for Google account.
4. Because this is a local offer, Location Services must be turned on in order for you to redeem this offer. Please ensure you have allowed the app access to your device’s Location Services permissions.
For Apple iPhones, navigate to your device’s settings. Scroll down to locate the Chick-fil-A® App. Set “Location” to “While Using” or “Always”
For Android phones, navigate to your device’s settings. Locate “App Permissions”, and “Location.” Set “Location” to “On” for the Chick-fil-A® App.
5. If you are in the applicable local market, the free offer will appear on the app’s home screen. Tap “Claim”. This will load the reward onto your account. When the redemption period begins, you'll find it in your "My Rewards" section of the app. In order to see this reward, you may need to scroll through your available rewards if you have other rewards available.
- How do I redeem my free offer?
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This offer can be redeemed by placing a Mobile Order or scanning your Chick-fil-A One QR code at a participating location.
Please follow the steps below in order to place a mobile order:
1. Select the free item by tapping "Redeem" underneath its picture in the app.
2. Select "Add to Mobile Order" or “Scan at the Restaurant” when presented with the options. If you choose ‘Add to a Mobile Order’, proceed to step 3.
3. Select the restaurant where you'd like to redeem your item. You can search or use the map.
4. Then choose how you'd like to receive your order. You can select "Carry Out" at every restaurant. Some restaurants offer “Curbside” or “Drive-Thru” service as well.
5. You may add any other items, like a side or a beverage, and then tap "Submit" to complete you order. Remember, no purchase is necessary.
6. When you arrive at the restaurant, tap “Prepare my order” for a Carry Out or Curbside order or follow the directions presented on your screen for a Drive-Thru order so your food is prepared hot and fresh.
- Can I redeem more than one of the free items offered?
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Only one item can be received and redeemed per Chick-fil-A One® account.
- What if I was a Chick-fil-A One Member before the giveaway started?
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Existing Chick-fil-A One® Members who are within the participating market area are eligible for the offer. You will need to ensure you have downloaded the latest version of the Chick-fil-A App and have allowed the app access to your device’s Location Services permissions.
- I received an email after logging into my Chick-fil-A account on www.chick-fil-a.com saying that I am now part of Chick-fil-A One. Does this mean I received my offer?
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You must claim the offer within the Chick-fil-A® App in order to receive it. The offer can be redeemed by placing a mobile order or scanning your Chick-fil-A One QR code.
- I do not wish to allow the Chick-fil-A App permissions to use Location Services on my device. Can I still receive the offer?
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No, because this is a local offer, location services must be turned on in order for you to redeem.
- When I tried to redeem my free item through mobile ordering, it still charged me for the item. Why?
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Please ensure that you have not redeemed the offer on a previous visit. We may also be experiencing technical difficulties and will work to resolve these quickly.
- How can I see a list of active Chick-fil-A One giveaways?
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Please visit here to see a list of active Chick-fil-A One giveaways in your area.
- How do I gift a reward to a friend or family member?
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As a Chick-fil-A One® Silver, Red and Signature Member you have the ability to gift available rewards to a friend or family member. Eligible rewards can be found by selecting “Rewards” then “My Rewards” in the Chick-fil-A App or online by visiting www.chick-fil-a.com/MyProfile/Addrewards. You will select “Gift to a friend” on the item you would like to send and follow the prompts to create a link and share with the recipient of your choosing. Please note only those rewards which have been redeemed using Chick-fil-A One points are currently eligible to gift. Once a link has been created, your points are redeemed, however, the reward will remain in your account until a recipient has received it. You may share this link using the method of your choice. Each reward link may only be used once, and the link will be void after the reward is redeemed or expires. The recipient of the reward may choose to “Add to Rewards” or “Redeem Now”.
When using the Chick-fil-A App, please make sure that you are on the most recent version of the App to experience the new gifting process and that your device is a version that supports the Chick-fil-A App. For Apple devices, the Chick-fil-A App is currently supported by iOS 11.0 and up. For Android devices, the Chick-fil-A App is currently supported by Android 5.0 and up.
- How do I retrieve the link to send a gifted reward?
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You can retrieve the link by viewing gifted rewards in your account under "My Rewards" through the Chick-fil-A App or online by visiting www.chick-fil-a.com/MyProfile/MyRewards. Simply copy the link and send it through the desired channel. The gifted reward will remain in your account until a recipient has redeemed it using the QR code, added it to their Chick-fil-A One rewards, or is removed from your account after 30 days.
- I gifted a reward, but the recipient didn’t receive it. What should I do?
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If you sent the reward but the recipient has not received it, or it shows redeemed, used, or claimed, please ask the recipient to re-check after at least 24 hours. If you sent the link using email and the recipient still does not receive it after 24 hours, please try sending the link through another channel (such as text or social messenger).
- I gifted a reward to the wrong recipient; can I take it back?
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Unfortunately, once a reward has been gifted and the recipient has received it, the action cannot be undone, and we will be unable to credit your account with the gifted reward or the points used to redeem this reward. The gifted reward will remain in your account under “My Rewards” until a recipient has redeemed it using the QR code or added it to their Chick-fil-A One® rewards. Until this time, you may continue to share the gifted reward link using the service of your choice. You may share this link using the method of your choice. Each reward link may only be used once and link will be void after reward is redeemed or expires regardless of how many times it is shared. The recipient may choose to “Add to Rewards” or “Redeem Now.” Thank you for your time and interest in Chick-fil-A.
- I received a gifted reward, how do I redeem it?
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To redeem a gifted reward, please open the link shared with you. This will open in a web view. You may choose to “Add to Rewards” or “Redeem Now.” Upon selecting “Add to Rewards” the recipient will create or sign into a Chick-fil-A One® account in order to receive a gifted reward. “Redeem Now” will open a QR code to redeem. Once the reward has been added to a Chick-fil-A One® account, the action cannot be undone. Thank you for your time and interest in Chick-fil-A.
- Can I forward or transfer a gift that I have received?
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Once a gifted reward has been added to your Chick-fil-A One® account, it cannot be forwarded, transferred or reassigned to another person.
- As a Chick-fil-A One® Signature Member, how will I receive the benefit of access to unique experiences or participating in input and voting opportunities
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You will receive the invitation to participate in these experiences or opportunities by email.
- I noticed my benefits as a Chick-fil-A One Red Member for tickets to the Chick-fil-A College Football Hall of Fame are no longer available. Why?
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As a Chick-fil-A One Red Member you were eligible to two free tickets to the Chick-fil-A College Football Hall of Fame in Atlanta, Georgia. The expiration date for these tickets was 12/31/2020. You will no longer see these tickets as the expiration date has been reached. We hope to offer additional experiential benefits for members in the future. If you would like to purchase tickets or have general ticketing questions, please contact the hall directly at 404-880-4800.
- What are bonus point challenges and how will I know when these will take place?
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Various times throughout the year, Chick-fil-A will run special promotions giving you the opportunity to earn bonus points as a small gift of appreciation for your loyalty.
- How do I add my birthday to my account?
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Visit www.chick-fil-a.com/myprofile
1. Select “Edit Profile” from the left-hand navigation bar
2. Enter birthday
3. Select “save information”
Please note: Once you enter your birthday, you will be unable to edit it in the future.
- What is the birthday reward for each membership tier? Can I change it?
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Chick-fil-A One Members will receive their choice of Chocolate Chunk Cookie or Chocolate Fudge Brownie. Chick-fil-A One Silver Members will receive a desert variety reward, which allows members to redeem a reward from their choice of a Chocolate Chunk Cookie, Chocolate Fudge Brownie, Small Milkshake, Small Frosted Lemonade, Small Frosted Coffee, Small Icedream® Cone or Small Icedream® Cup. Chick-fil-A One Red Members will receive their choice of sandwich or 8- and 12-count nuggets. Chick-fil-A One Signature Members will receive their choice of entrée.
Unfortunately, we are not able to accommodate substitutions for this reward.
- How long can I use the birthday reward?
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You will receive a birthday reward on your birthday and the reward is valid for 30 days. If your birthday takes place on a Sunday, you will receive your birthday reward the day before, Saturday.
- It’s my birthday and I didn’t get a reward on my account, what do I need to do?
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You are eligible for a birthday reward once you have completed the following
- Updated to the latest version of the Chick-fil-A App
- Entered your birthday on your account. (Note: You must enter your birthday at least 24 hours in advance to receive your reward. If you enter it after this time, you will receive your reward the following year.)
Available rewards can be found under my rewards through the app or online at www.chick-fil-a.com/myprofile/myrewards
- How is your food prepared?
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Chick-fil-A® customers expect great-tasting and high quality food when they visit our restaurants. That’s why our products are made with fresh, simple ingredients right in our own kitchen. Our salads are freshly prepared and hand-chopped, our lemonade is prepared fresh in our restaurants, and our chicken is made from whole breast meat and breaded by hand in our restaurants – never a preformed patty or nugget.
- How do I find information about food allergens?
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Click here to view our Allergen Guide, which has a list of common allergens found in our menu items.
You may also view the ingredient list for each item by visiting the Menu section of our website.
- Where can I find the nutrition and ingredient information for Chick-fil-A® menu items?
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To find ingredient information on specific menu items, visit the Menu section of our website, navigate to the appropriate category (i.e. Entrees), then click the individual menu item (i.e. Grilled Nuggets). On this screen you can see top nutrition facts, and you can click "show all nutrition, ingredients, & allergens" for a complete ingredient list.
For a detailed summary of nutrition facts on all our menu items, click here to view our Nutrition Guide, which can also be found in our restaurants.
- Why does Chick-fil-A® use peanut oil?
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Ever since our founder Truett Cathy created the Chick-fil-A® Chicken Sandwich, we’ve been cooking our hand-breaded chicken exclusively in fully refined, heat-processed peanut oil. The purity of the oil enhances the flavor of the chicken, and we feel good serving our customers chicken cooked in oil that contains no trans fat or cholesterol, is low in saturated fat, and contains a balance of “good fats” (mono and polyunsaturated).
For customers concerned about peanut allergies,
it may be helpful to know that our peanut oil is refined, bleached and deodorized, which means the proteins in the oil are stripped out during the processing. The International Food Information Council Foundation calls oils undergoing this process “non-allergenic”, and the Institute of Agriculture and Natural Resources says they “do not demonstrate a hazard to allergic individuals.” However, because no one knows your own dietary needs better than yourself, we also label our hand-breaded chicken packaging and communicate about our peanut oil on our website and in our restaurants.
- Do you have vegetarian or vegan menu items?
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Many of our menu items can be modified to fit a vegetarian and vegan diet. Here are a few options we consider to be vegetarian or vegan, but we recommend you check the ingredients of each item in our menu section or in a Nutrition Guide available in our restaurants.
Vegetarian
Biscuit
Biscuit with egg
Biscuit with egg and cheese
Sunflower Multigrain Bagel
Fruit cup
Hashbrowns
Side salad
Any entrée salad without chicken
Grilled Chicken Cool Wrap® without chicken
Fruit cup
Greek Yogurt Parfait
Waffle Potato Fries™
Chocolate Chunk Cookie
Icedream®
Milkshakes
Chick-fil-A ® Frosted Lemonade
Chick-fil-A ® Frosted Coffee
Vegan
Sunflower Multigrain Bagel
Fruit cup
Hashbrowns
Side salad (without cheese)
Any entrée salad without chicken or cheese
Cool Wrap® without chicken or cheese
Fruit cup
Waffle Potato Fries™
- Do you use hormones or antibiotics in your chicken?
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We’re all about chicken, so you can be sure that we’re extremely selective about the chicken we serve.
All of our chicken is 100% pure breast meat with no fillers or added hormones or steroids. In 2014, we pledged to eliminate all antibiotics from our chicken supply within five years. This means that by the end of 2019, every customer, at every restaurant will be served chicken raised without antibiotics every day (except Sunday, of course!).
- Is your chicken free-range?
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No, our chicken is not free-range. Our chickens are raised by family farmers in large, enclosed barns designed to protect them from the weather, disease and predators.
- Do you serve halal chicken?
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Due to our diverse customer base, we are not able to tailor menu items that reflect all preferences. At this time, we do not have menu items that meet halal standards.
- Do you serve kosher chicken?
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Due to our diverse customer base, we are not able to tailor menu items that reflect all preferences. At this time, we do not have menu items that meet kosher standards.
- What is the gluten-free bun?
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Chick-fil-A is now offering a gluten-free bun option for our guests. The bun arrives at our restaurants pre-packaged to prevent gluten cross-contamination. However, once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens. Therefore, guests will assemble their sandwich themselves.
Our new gluten-free bun is made with premium ingredients like quinoa, molasses, vitamins and minerals.
- What can I order on the gluten-free bun?
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The gluten-free bun can be ordered in place of the regular bun with any of our current sandwich offerings. However, our sandwich offerings are not gluten-free.
- What other gluten-free options does Chick-fil-A offer?
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A full list of our menu offerings that are gluten-free or made without gluten ingredients can be found on our website at https://www.chick-fil-a.com/glutenfree. Chick-fil-A restaurants are not gluten-free.
- Is the gluten-free bun more expensive than the regular bun?
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There is an upcharge for the gluten-free bun. The additional charge for the gluten-free bun is $1.15 when purchased with a sandwich.
- What is the calorie/fat content of the gluten free bun?
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The gluten-free bun has 150 calories and 3 grams of fat.
- Are your restaurants gluten-free?
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Chick-fil-A restaurants are not gluten-free, and we do not have gluten-free prep areas in our kitchens. Additional allergen and gluten information for our menu can be found at https://www.chick-fil-a.com/glutenfree.
- What is the risk of cross-contamination with the gluten-free bun?
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The bun arrives at our restaurants pre-packaged to prevent gluten cross-contamination. But once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens. Therefore, guests will assemble their sandwich themselves.
- Can the gluten-free bun be toasted?
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The gluten-free bun can be toasted; however, once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens.
- Can you assemble a sandwich for me using the gluten-free bun?
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Because sandwich contents, including sauces and condiments, are not gluten-free, and our restaurants do not have gluten-free prep areas, if we prepare the sandwich for you, then the bun may come into contact with other gluten containing ingredients in our kitchens.
- Is Chick-fil-A offering a gluten-free sandwich?
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No. While we do offer the gluten-free bun, unfortunately our sandwiches are not gluten-free.
- Are you planning on offering any other gluten-free menu offerings?
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At this time, we are not offering any other new gluten-free menu offerings. However, a full list of our gluten-free menu offerings can be found online at https://www.chick-fil-a.com/glutenfree.
- I don’t suffer from celiac disease, but I am looking to decrease gluten in my diet. What should I order?
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There are many options. All of our allergen and gluten information can be found on our website at https://www.chick-fil-a.com/glutenfree.
- I have a severe gluten intolerance or sensitivity, what can I eat at Chick-fil-A?
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A list of gluten-free menu items is available on our website, https://www.chick-fil-a.com/glutenfree. These items arrive at our restaurants and are served to our customers in pre-packaged containers to prevent cross-contamination. We recommend guests who are concerned about gluten cross-contamination consult their physician prior to dining at Chick-fil-A.
- Can the gluten-free bun be buttered?
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Customers can ask for their gluten-free bun to be buttered, however it may come into contact with other gluten containing ingredients in our kitchens and will not longer be considered gluten-free.
- Does the gluten-free bun taste differently than the regular or multi-grain bun?
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Yes. The gluten-free bun has a different taste and consistency that our other bun options.
- What ingredients are used in the gluten-free bun, and what are the nutrition facts?
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NUTRITION:
INGREDIENTS: water, gluten free blend (food starch modified, corn starch, potato starch, sorghum flour, long grain milled rice, stabilized rice bran, egg white solids, tapioca starch, resistant corn starch [dietary fiber], granulated sugar, canola oil, yeast, molasses and maltodextrin, salt, pea fiber, amaranth seed, millet meal, quinoa meal, teff seed, modified cellulose, soluble raisin solids, xanthan gum, psyllium husk powder, cultured corn syrup solids, citric acid, calcium sulfate, enzymes, degerminated yellow cornmeal, niacin, reduced iron, thiamin mononitrate, riboflavin, folic acid)
- How do I learn about intern opportunities at the corporate office?
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Our intern opportunities are listed on the Corporate Careers Portal on our website. There is a tab labeled “internships” which shows the up-to-date list of positions accepting resumes.
- When should I follow up on my submitted resume for an internship? What can I expect after I have submitted my resume for an internship?
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The resume review process takes approximately three weeks, and we will use our best efforts to respond to all inquiries. If we think your education, experience and skillset aligns with an open intern position, we will send you a link to fill out an online application.
- When do you start posting available internships?
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Available positions are posted at the end of the summer (August, week 1 or week 2). Our summer internships begin in late May/early June and conclude the first week in August.
- When do applications for the summer internship positions close?
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The application deadline varies for each department. Generally, the internship selection process starts in September and ends when the positions are filled. In most cases intern positions are filled by December 31st, therefore we recommend candidates apply early. The positions are filled on a rolling basis, so when a position is filled – it is removed from the Corporate Careers portal.
- What type of internship opportunities do you offer?
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Internship opportunities exist in most corporate functional areas but may vary from year to year based on business needs and innovation opportunities throughout the organization. Please visit our Coprorate Careers Portal to learn about Internship opportunities that reflect your skillset and interests.
- Does Chick-fil-A provide sponsorship for employment visa status (e.g. H-1B visa status)?
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No. Unfortunately, we are unable to provide assistance with sponsorship at this time.
- How long do the internship assignments last?
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It is a 10-week internship with the option of extending based on your availability and the needs of the department.
- How many hours a week do interns spend working at the Support Center?
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Students are expected to work 40 hours per week.
- Can I get course credit for participating in the Internship program?
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Please check with your career services office or your academic advisor to determine your school’s policy regarding course credit.
- Is this a paid internship?
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Yes. The pay rate varies according to experience and skills required.
- What can I expect during the interview process?
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During the interview candidates will meet with the hiring manager and a team of interviewers. Be prepared to discuss your staff application, academic history and previous work experience.
- What is Chick-fil-A's dress code?
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To maintain a professional atmosphere in our offices, Chick-fil-A, Inc. expects its interns to adhere to a standard of professional dress and appearance. Examples of appropriate dress generally include: collared shirts, polo shirts, casual slacks (men and women), skirts, casual jackets, blouses, sweaters, blazers (optional), and non-athletic appropriate footwear. Examples of unacceptable dress generally include, but are not necessarily limited to: Attire that is suggestive, revealing, or overly tight; midriffs, spaghetti straps or tank tops; jeans of any color; athletic shoes, beach shoes or flip-flops; men’s shirts worn untucked.
- Does Chick-fil-A, Inc. offer intern housing?
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No. We will provide local temporary housing information and recommendations. Additionally, we do provide a housing stipend to interns whose primary residence is farther than 50 miles outside of metro Atlanta.
- Can I use Apple Pay® to pay for Chick-fil-A Orders in the Chick-fil-A App?
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Yes! You can link your Apple Pay account to your Chick-fil-A App to pay directly for mobile orders.
- Can I use Apple Pay® to pay for Chick-fil-A Orders (including catering orders) on chick-fil-a.com?
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Unfortunately, Apple Pay is not available for use on chickfila.com orders or catering orders at this time. We’re sorry for the inconvenience!
- How do I use Apple Pay® in the App?
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On the Review Order Details screen in the Chick-fil-A App, tap the Change button next to your currently selected payment method. On the next screen, you will see Apple Pay listed along with other digital payment methods. Select Apple Pay and set up your account. You’ll then be able to use Apple Pay as a payment method for your orders.
- How many Apple Pay® accounts can I link to my profile?
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You can only have one Apple Pay account linked at a time. However, once you select Apple Pay as a payment method, you will be given the option to select which card in your Apple Pay wallet you would like to use. You will see this prompt each time you select Apple Pay for your orders, giving you the opportunity to select your desired card at that time.
- How will Apple Pay® charges appear on my bank transaction history?
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Once the payment has completed processing, you will see the pending charge be completed. If that payment does not complete, due to either order failure or order cancellation, this authorization will fall off in a time period according to the rules of your bank.
- Can I use Google Pay™ to pay for Chick-fil-A Orders in the Chick-fil-A App?
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Yes! You can link your Google Pay account to your Chick-fil-A App to pay directly for mobile orders.
- Can I use Google Pay™ to pay for Chick-fil-A Orders (including catering orders) on chick-fil-a.com?
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Unfortunately, Google Pay is not available for use on chickfila.com orders or catering orders at this time. We’re sorry for the inconvenience!
- How do I use Google Pay™ in the App?
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On the Review Order Details screen in the Chick-fil-A App, tap the Change button next to your currently selected payment method. On the next screen, you will see Google Pay listed along with other digital payment methods. Select Google Pay and set up your account. You’ll then be able to use Google Pay as a payment method for your orders.
- How many Google Pay™ accounts can I link to my profile?
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You can only have one Google Pay account linked at a time. However, once you select Google Pay as a payment method, you will be given the option to select which card in your Google Pay wallet you would like to use. You will see this prompt each time you select Google Pay for your orders, giving you the opportunity to select your desired card at that time.
- How will Google Pay™ charges appear on my bank transaction history?
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Once you submit your mobile order using Google Pay, you will see a pending authorization charge on your bank account. Once the payment has completed processing with your bank, the authorization charge will fall off. If the payment is not completed, this authorization will fall off in a time period according to the rules of your bank.
- I placed an order online or through the app at the wrong Restaurant. What do I do?
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If you placed your Online or Mobile Order for the wrong location and you have not clicked “Prepare my order”, you can cancel the order without being charged. However, if you have already clicked “Prepare my order”, you will need to go to that Restaurant to pick up your order, or contact the Restaurant to request a refund. Please note this does not apply to online catering orders.
- How do I request a refund for a mobile or online order?
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All refunds must be handled by the restaurant where you placed your order. To process your refund in a timely manner, please contact the restaurant directly. Please note that once your refund is processed, the time it will take for funds to post to your account will depend on your financial institution's policy.
- How do I add, edit or delete my Favorite orders on the Chick-fil-A App?
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To create a favorite order, follow the steps below.
- Select “Account” at the bottom of the screen.
- Select “Transaction history” to view your recent transaction.
- Locate the order you would like to favorite and select it.
- Select the “Add to Favorites” button.
- Enter the name of your favorite order in the prompt tab bar.
- Select Save.
The order will be added as a Favorite and can be viewed under the Menu Section under the Favorites tab. The order can then be reordered from the menu tab by selecting the Reorder button and following the normal ordering flow.
To delete a Favorite order, please follow the steps below:
- Select “Menu” at the bottom of the screen
- Select “Favorites”
- Locate the favorite order you would like to delete
- Select “View details”
- Select “Delete”
- Confirm your desire to delete the favorite by selecting “Delete” on the pop up.
The favorite order will be removed from the App.
Unfortunately the option to edit your Favorite Order is not available at this time. We hope to offer this feature in the future.
- How can I see my transaction history?
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You can view your transaction history through the Chick-fil-A App, by selecting "Account" and then "Transaction History" or online.
If you have not added funds or submitted transactions through the Chick-fil-A App in the past six months, your transaction history will have a note stating no recent transaction.
- I received an error when trying to load funds to my Chick-fil-A App. What does that mean?
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If you receive an error when attempting to load funds to your Chick-fil-A App, there was most likely an issue with your payment method. Please ensure you are entering fully accurate information associated with your payment method. If you continue to experience any issues, we encourage you to contact your banking institution for any further needs.
- I loaded funds to my account, but my balance is still showing $0.00 (Zero) even though I received a receipt?
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First, please sign out of your account and log back into your account as this typically will resolve the issue. Also please ensure you are connected to the Internet and allow 3-5 minutes for the display to update. If you are still experiencing difficulties, please contact Chick-fil-A CARES at 1-866-232-2040.
- I no longer want to use the Chick-fil-A One Card for payment. How can I get a refund for the money I placed on my Chick-fil-A One Card?
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Funds loaded to a Chick-fil-A One Card are not refundable. However, we are more than happy to transfer your remaining balance onto a physical Chick-fil-A gift card if you prefer to no longer use your Chick-fil-A App. Please contact Chick-fil-A CARES at 1-866-232-2040 to request this transfer.
- I tried to submit a mobile or online order but received an error message. Did the restaurant receive it? Will I be charged twice?
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We apologize that you received that error and experienced technical difficulty. If you receive an error when submitting a mobile order, then the restaurant has not yet received the order. Please retry or come inside to place the order. Your credit card is not charged until you tap “Prepare my order”.
- Can Kid's Meal prizes be purchased without purchasing a Kid's Meal?
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Yes. Our Kid’s Meal prizes, usually books and educational activities designed for meaningful fun, can be purchased without the meal at your local Chick-fil-A® restaurants. Prizes are typically available in the restaurants for five to six weeks and can be purchased while supplies last.
- Can I use PayPal to pay for my Chick-fil-A orders?
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Yes! There are two ways to use your PayPal account when paying for Chick-fil-A orders. You can link your PayPal account to your Chick-fil-A.com profile to pay for catering orders or to your Chick-fil-A App profile to pay for mobile orders.
- How do I use PayPal within the Chick-fil-A App?
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To use PayPal, you must first link your PayPal account by going to “Account,” selecting “Manage Payment Methods” and finally “Add PayPal.” From there, you can select PayPal as a payment method when adding funds to your Chick-fil-A One Card or select PayPal as your payment method when completing your mobile order.
- How do I use PayPal to pay for my Chick-fil-A Catering order?
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To use PayPal when placing catering orders, you can either link your PayPal account on the consolidated profile management page by selecting “View Account” and then “Manage Payment Methods,” or you can add a PayPal account when checking out on the “Payment Information” screen.
- How many PayPal accounts can I link to my Chick-fil-A One profile?
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You can only have one PayPal account linked at a time. If you would like to change the PayPal account currently linked, you will need to remove the old account and add the new one. To remove your existing PayPal account through the mobile app, open the Chick-fil-A App and go to “Account” and “Manage Payment Methods,” then swipe left and select “Delete.” To remove your PayPal account through Chick-fil-A.com, sign in to your Chick-fil-A One account, go to “View Account” and then “Manage Payment Methods.” Select your PayPal account and then “Remove” to remove your account.
- How do I change my payment method on PayPal?
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You can change the payment method saved on your PayPal account by removing the existing PayPal account linked to your Chick-fil-A One account and then adding PayPal again with a different underlying payment method. To remove your PayPal account through the mobile app, open the Chick-fil-A App and go to “Account” and “Manage Payment Methods” and then swipe left and select “Delete” to delete your existing PayPal account. To remove your PayPal account through Chick-fil-A.com, sign in to your Chick-fil-A One account, go to “View Account” and then “Manage Payment Methods.” Select your PayPal account and then “Remove” to remove your account. After that, you can return to your PayPal account and change your payment method.
- Can I load money to my Chick-fil-A App through PayPal?
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Yes! One of the new features allows you to load funds onto your Chick-fil-A One Card through the Chick-fil-A App. To use PayPal to load funds to your Chick-fil-A One Card, you will need to first link PayPal to your account. You can link PayPal to your account by going to “Account,” selecting “Manage Payment Methods” and finally “Add PayPal.” Then go to the “Scan” screen, select “Add Funds,” choose the amount you would like to load and then select your PayPal account as the payment method to complete the transaction.
- How can I reset my password?
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If you know your current password, go to the “My Account” page and then click “My Profile.” If you’ve forgotten your password, use the “Forgot your password” link below the login page. A temporary password will then be emailed to you that you can use to log in.
- How do I delete my credit card?
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Go to the “My Account” page and then click “My Profile.” Scroll down to the "Default Payment Information" section and click "Delete" next to the credit card you wish to remove from your account.
- Why do I see a temporary charge on my account in online banking?
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Chick-fil-A requires a temporary authorization hold when you place an in-app or online order (for example, when placing orders with Chick-fil-A One). An authorization hold is a common anti-fraud practice used to verify that your account is active and has funds available to make purchases. Please note that your account is not actually being charged, and these temporary holds are typically released within 3-5 business days, although the exact timing will depend on your bank’s policy. If the authorization hold remains on your account after 30 days, please contact the bank identified on your debit or credit card.
- Is an account required to order online?
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No. You can select “Guest Checkout” when checking out and order without creating an account. However, an email address and phone number is required for online orders so the restaurant can get in touch with you, if necessary.
- Why do you need my Email address?
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Your email address and phone number is required for online orders so the restaurant can get in touch with you, if necessary.
- What happens if I have an issue or question about my order?
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Please contact the restaurant directly. Once you select a location, the restaurant information including phone number and address, will be displayed in the top left-hand side of the screen.
- Who should I contact if I experience technical difficulty with the site?
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To report the technical difficulty with the on-line ordering site please call 866-232-2040. A representative will document the issue and send a report to the ordering site’s technical support team to research. Should you need to place an order right away please call the Chick-fil-A location you wish to order from.
- I selected a different location and the prices changed, why is that?
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Different Chick-fil-A locations sometimes have different pricing. Selecting a different store may change the price of your order.
- Why is there a minimum or maximum order limit?
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Delivery orders often have minimum order amounts as Chick-fil-A does not charge delivery fees. Some restaurants have order maximum amounts for ordering online. If your order hits this threshold, please contact the restaurant by phone and they will be happy to assist you.
- Why can’t I get my order delivered to my house?
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Most restaurants only deliver to businesses. We recommend trying Catering Pickup to cater a party at a residence.
- Why are these prices higher than the prices in the restaurant?
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Chick-fil-A Delivery orders have a higher price to cover the cost of Catering delivery and set up.
- Can I setup a recurring order?
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You can see recent orders in your Chick-fil-A One Account Dashboard and then submit it each week.
- How do I let the restaurant know about special instructions on my order?
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Please contact the restaurant via phone to provide any special instructions about your order.
- What if I need to change or cancel my order after I have already submitted it?
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You can cancel a pending order online up until 24 hours before the order is to be fulfilled. To change an order, please contact the restaurant via phone to provide updated order information.
- Why can’t I use my Chick-fil-A One account balance to pay for catering orders?
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Most catering orders are likely to be a higher dollar amount than the maximum amount that can be stored as a Chick-fil-A One payment balance. At this time we are not able to split payments. Therefore credit card is the preferred method of payment for catering orders.
- Where is the credit card that I previously stored on this website?
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Due to system limitations, credit cards stored on the previous website cannot be transferred to the new site. However we can populate the new catering website with credit cards stored in your Chick-fil-A One app. Going forward you can store credit cards securely on this site and they will be available for future purchases on both the website and the Chick-fil-A One mobile app.
- How can I fix an incorrect charge for an online catering order?
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We apologize that you were incorrectly charged for your Catering order. All refunds must be handled by the restaurant where you placed your order. To process your refund in a timely manner, please contact the restaurant directly. Please note that once your refund is processed, the time it will take for funds to post to your account may vary by financial institution.
- How do I change the restaurant for an online catering order?
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If you have placed an online catering order and the pick-up time is greater than 24 hours from the time you ordered, you may cancel your order and place a new order with your preferred Restaurant. If it is within 24 hours of your delivery or pick-up time, please call the Restaurant directly to cancel the order, then place a new order at the preferred location by phone or in person.
- Where can I purchase a Chick-fil-A gift card?
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Chick-fil-A gift cards are available for purchase in any amount between $5 and $100 at most Chick-fil-A restaurant locations. Find your nearest restaurant by clicking here.
You can also purchase Chick-fil-A gift cards at many of the places you shop every day, like grocery stores, pharmacies and other large retailers. Note that most Chick-fil-A Express and licensed Chick-fil-A locations such as music venues, baseball stadiums, airports or universities do not sell gift cards and only a few redeem gift cards.
Please note that Chick-fil-A is not affiliated with any websites buying or selling Chick-fil-A gift cards at a discounted price. The sale of Chick-fil-A gift cards online by third party websites (other than websites operated by approved retailers) is prohibited, and cards purchased through non-approved online third-party sellers may not be honored by Chick-fil-A restaurants.
- How can I find out the balance or account history on my Chick-fil-A gift card?
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For balance inquiries and account history information on your Chick-fil-A gift card, please call (888) 232-1864.
- Is my Chick-fil-A gift card reusable/reloadable?
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You may add money to an existing Chick-fil-A gift card at any time by visiting any Chickfil-A restaurant that sells Chick-fil-A gift cards. Chick-fil-A gift cards purchased from a third party retailer are not reloadable.
- Do Chick-fil-A gift cards expire?
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No. Chick-fil-A gift cards do not have an expiration date.
- Where can I use my Chick-fil-A gift card?
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Chick-fil-A gift cards and Chick-fil-A One® cards can be used at participating Chick-fil-A restaurants. Chick-fil-A gift cards and Chick-fil-A One® cards may not be accepted at all Chick-fil-A Express or Chick-fil-A licensed locations (such as airports, college campuses, office complexes, and hospitals, etc.)
For a list of licensed locations where gift cards are accepted, click here.
- Does the purchase of gift cards count towards point progression?
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Chick-fil-A Gift Cards count toward your Chick-fil-A One points when they are used, but not when they are purchased. The guest using the gift card to purchase Chick-fil-A items receives points if a Chick-fil-A One Membership QR code is scanned on the transaction. We recommend guests transfer physical Chick-fil-A gift card funds to the Chick-fil-A® App, this will enable mobile pay and the guest will earn points when scanning to pay or placing a mobile order with Chick-fil-A One. Please note that after transferring physical Chick-fil-A gift card funds to the Chick-fil-A App, the funds will then only reside in the Chick-fil-A App.
- How do I replace a damaged or unreadable Chick-fil-A gift card?
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Download this printable Chick-fil-A Gift Card Replacement Form, then mail or email the completed document to the address/email address provided on the form.
- How do I replace a lost, stolen or Inactive Chick-fil-A gift card?
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To determine if your lost, stolen or inactive Chick-fil-A gift card can be replaced, you will need the sales receipt and/or activation receipt (copies or pictures are acceptable). Download this printable Chick-fil-A Gift Card Replacement Form, then mail or email the completed document to the address provided on the form.
- Are Chick-fil-A gift cards refundable?
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Unfortunately, Chick-fil-A gift cards are non-refundable unless required by your state. Chick-fil-A gift cards are also not redeemable for cash, except as required by applicable law due to compliance with federal and state laws regulating the issuance and sale of gift cards, and then only to the extent required by applicable law. Click here for more details.
- Can I get cash back from my Chick-fil-A gift card?
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Chick-fil-A gift cards are not redeemable for cash except as required by applicable law due to compliance with federal and state laws regulating the issuance and sale of gift cards, and then only to the extent required by applicable law. You may obtain cash back at participating Chick-fil-A restaurants only in states that have laws requiring cash back on remaining small balances on gift cards, or you may print the Chick-fil-A Gift Card Cash Back Form and mail the completed form and your Chick-fil-A gift card to the address on the form.
- Are there discounts on bulk purchases of Chick-fil-A gift cards?
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Unfortunately, Chick-fil-A does not provide discounts on bulk gift card purchases. To place Bulk orders for Chick-fil-A gift cards, please complete the Bulk Order Registration Form. Multiple cards can also be purchased in any amount between $5.00 and $100.00 at participating Chick-fil-A restaurants.
- How do I transfer a gift card onto the Chick-fil-A App?
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If you would like to transfer a gift card onto the Chick-fil-A App, follow the steps below:
- Open the Chick-fil-A App
- Select “Scan” at the bottom of the home screen
- Click the “Add Funds” button below the QR code
- Select the option to “Transfer a gift card” at the bottom of the screen
- Enter the gift card number and PIN
- What exactly does “free Chick-fil-A® meals for a year” mean?
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Eligible individuals who are selected to participate and fully comply with the Official Rules (up to 100 participants) will be awarded a digital offer card pre-loaded with 52 Chick‑fil‑A #1 meals (equivalent to one meal per week). A Chick-fil-A #1 meal includes an Original Chick‑fil‑A® Chicken Sandwich, a medium Waffle Potato FriesTM and a medium drink. The digital offer card is valid for approximately 12 months from the grand opening date and can be used at any participating Chick‑fil‑A restaurant in the United States.
- How do I check the balance of my First 100 Card?
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To check the balance on your First 100 Card, please visit a Chick-fil-A Restaurant near you and ask them to scan your card. Upon scanning your card, the Team Member can tell you the number of meals you have used. To determine the number of meals remaining, subtract the number you have used from 52. Unfortunately, recipients are not able to check their First 100 Card balance at Chick-fil-A Express or Chick-fil-A Licensed locations (such as airports, college campuses, office complexes, and hospitals, etc.) due to technology restrictions.
If you have transferred your First 100 Card into the Chick-fil-A App, you may also check the balance of your First 100 Card in the App by tapping “Rewards” and “My Rewards.” Your First 100 Card will display on this reward.
It is also important to remember that all offers must be used by the expiration date shown on the back of your card. Unfortunately, the expiration date cannot be extended.
- What time does the First 100® Campout begin and end?
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Unless otherwise specified for your specific location on Future Openings, the First 100 Campout is a 12-hour event that begins at approximately 6:00 p.m. local time on Wednesday, the day before the restaurant’s grand opening, and ends at approximately 6:00 a.m. local time on Thursday, at or just before the restaurant opens. We typically register Participants between 5:30 p.m. and 6:00 p.m. local time on Wednesday, so please arrive during that window. Please DO NOT arrive more than 30 minutes before the designated start time.
Note: The start and end times and dates for the Campout may change for a variety of reasons. We reserve the right to modify the duration of the Campout, in our sole discretion, as necessary. See Future Openings for exact details specific to each location.
- Who is eligible to participate in the First 100® Campout?
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Legal US residents residing within one of the specified zip codes for that restaurant event, who are at least 18 years of age or the age of majority in their state of residence (e.g., 19+ in Alabama, 19+ in Nebraska, and 21+ in Mississippi) at the start of the event. See Future Openings for a list of eligible zip codes for each event. Each Participant must present a physical and valid U.S. government-issued photo ID. If your ID does not reflect your current zip code, please click here to see a list of acceptable alternative documents you can provide to verify your current residence.
Otherwise eligible college students that are currently enrolled in and attend a fully accredited, non-profit college, institute of technology, or university that has its main campus located within an eligible zip code area may satisfy the residency requirement by presenting a current, physical, and valid student photo ID that displays the current calendar year or a copy of their unofficial transcript indicating they are currently enrolled.
You may not participate if you were a participant in another Chick-fil-A First 100 event within the past seven (7) calendar days.
- How do I participate in the First 100® Campout?
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Unless otherwise specified for your specific location on Future Openings, arrive between 5:30 p.m. and 6:00 p.m. local time, the day before the new restaurant’s grand opening, and express your interest in participating. If less than 100 eligible individuals arrive by 6:00 p.m. local time, your eligibility will be verified, and you will be required to sign a Release and Waiver prior to being issued a promotion number as a First 100 Participant.
- What happens if more than 100 people want to participate in the First 100® Campout?
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If more than 100 eligible individuals are present and prepared to participate as of 6 p.m. local time (or the time specified on Future Openings, if different), First 100 Participants will be selected by random drawing in accordance with the Official Rules. Individuals must be present by the designated time to be eligible for the drawing. No unofficial rosters and/or sign-in sheets will be honored.
- How are Alternates selected for the First 100® Campout?
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After the First 100 Participants are verified, up to 10 individuals will be selected as Alternates. Potential Alternates are subject to verification and must sign the Release and Waiver prior to being issued a promotion number as a First 100 Alternate. Alternates are named in case any of the First 100 Participants withdraw during the campout event, opening an available spot for an Alternate to join the ranks of the First 100 Participants.
- What happens after I am verified as a Participant or Alternate in the First 100® Campout?
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Get ready to have fun! This is a continuous, outdoor event - you are required to remain in the designated campout area for the duration of the event until the giveaway items are distributed. Many people bring tents, sleeping bags, chairs, games and books to prepare for their overnight campout. While we make exceptions for short restroom breaks or when required by applicable law, you are not permitted to leave your designated spot to go sit in your car or to switch places with someone else in the parking lot.
- What can I bring or do during the event? Are there restrictions?
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All tents and equipment must fit within the Participant’s designated campout spot and cannot block sidewalks or streets. Wi-fi and electricity are not guaranteed, so please plan accordingly. This is a family friendly event. No inappropriate language or behavior is permitted. No vehicles or wheels of any kind (skateboard, shopping carts, etc.) are permitted. No drugs, alcohol, open flames, propane, or pets (other than service animals) are permitted.
- What time does the First 100® Red Carpet Rollout begin and end?
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Unless otherwise specified for your location on Future Openings, the First 100 Red Carpet Rollout is a 2-hour event that begins at approximately 5:00 a.m. local time on Thursday, the day the restaurant opens, and ends at approximately 7:00 a.m. local time, at or just before the restaurant opens. We typically register Participants between 4:30 a.m. and 5:00 a.m. local time, but make sure to visit Future Openings to confirm the time, date and location for entry for each location. Please DO NOT arrive more than 30 minutes before the specified event or entry start times.
Note: The start and end times and dates for the entry period and the Red Carpet Rollout event may change for a variety of reasons. We reserve the right to modify the duration of the entry period or Red Carpet Rollout, in our sole discretion, as necessary. See Future Openings for exact details specific to each location.
- Who is eligible to participate in the First 100® Red Carpet Rollout?
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Legal US residents residing within one of the specified zip codes for that restaurant event, who are at least 18 years of age or the age of majority in their state of residence (e.g., 19+ in Alabama, 19+ in Nebraska, and 21+ in Mississippi) at the start of the event. See Future Openings for a list of eligible zip codes for each event. Each Participant must present a physical and valid U.S. government-issued photo ID. If your ID does not reflect your current zip code, please click here to see a list of acceptable alternative documents you can provide to verify your current residence.
Otherwise eligible college students that are currently enrolled in and attend a fully accredited, non-profit college, institute of technology, or university that has its main campus located within an eligible zip code area may satisfy the residency requirement by presenting a current, physical, and valid student photo ID that displays the current calendar year or a copy of their unofficial transcript indicating they are currently enrolled.
You may not participate if you were a participant in another Chick-fil-A First 100 event within the past seven (7) calendar days.
- How do I participate in the First 100® Red Carpet Rollout?
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Unless otherwise specified for your location on Future Openings, arrive at the designated entry location no more than 30 minutes prior to the entry period start time (typically 5:00 a.m. local time on the day of the restaurant’s grand opening) and express your interest in participating. If less than 100 eligible individuals arrive by the entry period start time, potential Participants will be registered on a first-come, first-served basis up until 100 Participants are selected or until 30 minutes after the Red Carpet Rollout event begins, whichever comes first. If you are identified as a potential Participant and your eligibility is verified, you will be required to sign a Release and Waiver prior to being issued a promotion number for a designated spot on the red carpet as a First 100 Participant. All giveaway items may not be distributed if less than 100 eligible individuals participate.
Note: The start and end times and dates for the entry period and the Red Carpet Rollout event may change for a variety of reasons. We reserve the right to modify the duration of the entry period or Red Carpet Rollout, in our sole discretion, as necessary. See Future Openings for exact details specific to each location.
- What happens if more than 100 people want to participate in the First 100® Red Carpet Rollout?
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If more than 100 eligible individuals are present and prepared to participate as of the entry period start time (typically 5:00 a.m. local time on the day of the restaurant’s grand opening), First 100 Participants will be selected by a random drawing in accordance with the Official Rules. Individuals must be present by the entry period start time to be eligible for the drawing. No unofficial rosters and/or sign-in sheets will be honored. No Alternates are selected for the First 100 Red Carpet Rollout.
- What happens after I am verified as a Participant in the First 100® Red Carpet Rollout?
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Get ready to have fun! This is a continuous, outdoor event - you are required to remain on the red carpet until the promotion period ends and all giveaway items have been distributed. While we make exceptions for short restroom breaks or when required by applicable law, you are not permitted to leave your designated spot to go sit in your car or to switch places with someone else.
- What can I bring or do during the event? Are there restrictions
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All tents and equipment must fit within the Participant’s designated campout spot and cannot block sidewalks or streets. Wi-fi and electricity are not guaranteed, so please plan accordingly. This is a family friendly event. No inappropriate language or behavior is permitted. No vehicles or wheels of any kind (skateboard, shopping carts, etc.) are permitted. No drugs, alcohol, open flames, propane, or pets (other than service animals) are permitted.
- Can I bring a guest? Will they win free Chick-fil-A® meals for a year too?
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For the First 100 Campout, each Participant and Alternate may bring up to five (5) Guests. For the First 100 Red Carpet Rollout, each Participant may bring up to two (2) Guests.
All Guests must be present at the time of the Participant’s registration and at the event start time. Guests must be at least five (5) years old, and minors must be accompanied by their parent or legal guardian (who must be a Participant, Alternate, or Guest). Guests are not entitled to receive any giveaway items, including free Chick‑fil‑A meals for a year. Participants and Alternates are responsible for ensuring their Guests comply with the rules for the event. Any Guest who leaves the designated event area (other than for reasons permitted by the Official Rules) will not be permitted to return.
- Will I be required to sign any documents to participate?
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We will verify the eligibility of each Participant and Alternate. Each Participant, Alternate, and Guest (or the Guest’s parent or legal guardian, if the Guest is a minor) will be required to sign a Waiver and Release prior to participation.
- What giveaway items do Alternates participating in the First 100® Campout receive?
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Each Alternate that that remains in the designated location on the premises for the duration of the First 100 Campout event and complies with the Official Rules will receive a gift package, the contents of which will be determined by Sponsor.
- Can I post about my participation on social media?
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Participants, Alternates and their Guests may post on social media about their participation in a Chick-fil-A First 100 event; however, we request that you clearly identify that you are participating in a Chick-fil-A First 100 event, include the hashtag “#ChickfilAFirst100” in the post, and tag the participating restaurant location, if available.
- What happens in the event of inclement weather?
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First 100 events are outdoor events. Except in rare circumstances, they continue in rain, snow, sleet or sunshine! Please dress appropriately and come prepared for changing weather conditions. We will instruct you regarding our inclement weather protocols should inclement weather occur.
- Why can't I participate if I don't live within the area?
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Each Chick-fil-A restaurant is locally owned and operated. The First 100 celebration is our franchise owner-operator's introduction to the local community. We want to ensure the local neighbors have a seat at the table in getting to know their neighborhood Chick-fil-A.
- What if I work within the specified zip code area but do not live in that zip code area?
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Only those who reside within the specified zip codes for the event or otherwise eligible college students are eligible to participate. You may attend as a Guest of an eligible Participant if you meet the eligibility requirements for Guests. Guests get to participate in the fun, but they are not eligible to receive the giveaway item of free Chick-fil-A for a year.
- How are the specified zip codes chosen for an event?
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We select the zip codes by drawing a radius around the restaurant. We include all zip codes that fall within that radius. The radius differs by restaurant based on population. See Future Openings for details on the eligible zip codes for an event.
- What if my physical ID does not list my current address/zip code?
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If your ID does not reflect your current zip code, please click here to see a list of acceptable alternative documents you can provide to verify your current residence. Please note a valid, physical U.S. Federal or state government-issued photo ID is still required to participate in the event.
- Are there any restrictions on redeeming the First 100® digital offer card?
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The offer card can only be used to redeem Chick-fil-A #1 meals. You can only redeem one meal per transaction, though there are no restrictions on the number of meals you can redeem in any given period. However, all meals should be redeemed before the expiration date on the card. Also, the cards have no cash value and cannot be sold, transferred, auctioned, donated, or redeemed for cash.
- What happens if my First 100® digital offer card is lost or stolen?
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Unfortunately, all First 100 digital offer cards issued on or after October 23, 2014 cannot be replaced if lost or stolen. So make sure to take care of your card!
- Why is there a QR code on the back of my First 100® digital offer card?
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The QR code on your digital offer card can be scanned at the register to redeem your Chick-fil-A #1 meal.
- What is the value of the giveaway item?
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Participant giveaway items have an approximate retail value of $325. Retail prices vary depending on the location of the Participating Restaurant. Alternate giveaway items consist of a gift package, which may include offer cards redeemable at participating Chick-fil-A restaurants and/or Chick-fil-A branded merchandise, as determined by Sponsor. The approximate retail value of each Alternate giveaway item is $25 and may vary depending on the gift package awarded and the location of the Participating Restaurant. Recipients are responsible for any federal, state or local taxes that may be due upon acceptance and use of the giveaway items.
- Where can I find additional details regarding the First 100® events?
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Full details regarding the First 100 events are included in the Official Rules, available here. The applicable Official Rules govern the promotion. We reserve the right, in our discretion, not to award giveaway items or to cancel promotional events for any reason. The decisions of Chick-fil-A regarding the administration of First 100 events, the selection and verification of Participants, Alternates and their Guests, and the awarding of giveaway items are final and binding.
- Can I transfer my First 100 Card into the Chick-fil-A App?
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You may transfer a First 100 Card into the Chick-fil-A App using your Chick-fil-A One account. This action cannot be performed on chick-fil-a.com. Follow the steps below to transfer a promotional card to the Chick-fil-A App. Please ensure you are using the latest version of the app.
- Open the Chick-fil-A App and go to the Rewards > Upload tab.
- Tap “Transfer” a Promotional Card.
- Tap “Continue” to allow the app to access the phone’s camera.
- Tap “Allow” on the next screen.
- Scan the QR code on the back of the promotional card using the camera. Position the back of card so the QR code is within brackets.
- The app will display a notification that the card has been successfully transferred to My Rewards.
- Go to the My Rewards section of the app to view the reward and redeem it, if desired.
- My First 100 Card has been transferred to the Chick-fil-A App, can I still use the physical card to redeem the offers?
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By transferring your First 100 Card, all offers will be removed from your physical card and you will no longer be able to scan either physical card to redeem an offer. This action cannot be undone.
- How do I take a survey to earn a free chicken sandwich?
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Chick-fil-A customer experience survey invitations appear at the bottom of receipts provided to customers after a transaction. They are provided only at participating Chick-fil-A restaurants. Only surveys taken at the URL printed at the bottom of receipts are valid, authorized Chick-fil-A surveys. Feedback provided on the contact form found on Chick-fil-A.com are not customer experience surveys, and will not result in an emailed offer for a free chicken sandwich.
Survey invitations are issued on a randomized basis. Restaurants cannot control whether or not a customer receives a survey invitation. These surveys capture information about your experience and help us improve.
If you received a survey invitation on your receipt, please go to the URL shown to take the survey within two days of your visit. After two days, your survey code will no longer be valid. This timeframe ensures our restaurant Operators receive the timeliest information and feedback.
- I can't access the website to take the survey from my receipt.
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We're sorry you were not able to access the CEM Survey website. Often, websites may be inaccessible due to network failure or server issues. We encourage you to try accessing the site again within two days of your visit. Also, please be certain that you are entering the website directly into your web browser's address field, and not into a search engine. Feedback from our loyal customers is the greatest tool we have for improving your experience at Chick-fil-A. If you are unable to access the website and take our survey, we encourage you to share your feedback with the Operator of the Restaurant you visited.
- I can't read my survey code on my receipt. How can I take the survey?
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We apologize that you are unable to read your serial number on your printed receipt. Unfortunately, the serial number is required to participate in the survey. Feedback from our loyal customers is the greatest tool we have for improving your experience at Chick-fil-A, so if desired, we encourage you to share any suggestions with the Operator of the Restaurant you visited.
- How do I take the online survey if my code has expired?
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Unfortunately, the survey must be taken within 2 days. This timeframe ensures our restaurant Operators receive the timeliest information. We hope you will be able to participate in another survey soon as we would greatly appreciate your response.
- I took the online survey but did not get my free sandwich offer yet. Where is it?
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Please verify that you completed a valid, authorized Chick-fil-A customer experience survey, which is found at the URL printed on the bottom of your receipt. Chick-fil-A survey ID codes, digital coupons or QR Codes obtained from a third party (via social media sites, an internet auction site, or other outlet) cannot be verified as valid, authorized Chick-fil-A offers.
Feedback provided on the contact form found on Chick-fil-A.com are not customer experience surveys, and will not result in an emailed offer for a free chicken sandwich.
The digital offer for one free Original Chick-fil-A Chicken or Spicy Chicken Sandwich is sent via email to the email address provided after completing the survey. Please allow up to 24 hours to receive the email after completing the survey. If after 24 hours you have not received the e-mail, please check your spam, social and promotions folders; verify your Inbox is not full; ensure the e-mail account you entered is not behind a firewall.
If you still have not received your offer, please contact us.
- When does my free sandwich expire?
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The expiration date for your offer can be found in the email with the QR code or on your Chick-fil-A One app. If you have printed your QR code but not the expiration date, a restaurant team member can scan and check the expiration date. If the offer has expired, unfortunately, it cannot be extended or re-added to your account.
- Can I substitute my free sandwich for another menu item?
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The digital offer for completing the survey is for an Original Chick-fil-A Sandwich or a Spicy Chicken Sandwich. Therefore, the offer is redeemable for only one of these sandwiches. Our system does not permit product substitutions.
- I took the online survey but entered the wrong email address. How do I get my free sandwich?
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The digital offer for one free Original Chick-fil-A Chicken or Spicy Chicken Sandwich is sent via email to the email address provided after completing the survey. We understand that you may have entered the wrong email address. Unfortunately, we are not able to provide a replacement QR code.
