We love hearing from our customers. Have a story to share? Have an idea on how we can improve? We value your feedback.
We receive many questions. Find answers to some of the most common ones in our FAQs.
Come and enjoy a guided tour of our headquarters, the Chick-fil-A Support Center! We'll take you behind the scenes for a fun experience wrapped around the stories and fascinating history, culture and values lived out by our founder, Truett Cathy. Learn about our unique business model, the "Eat Mor Chikin®" Cows and so much more.
The Chick-fil-A® Support Center is located just south of downtown Atlanta at 5200 Buffington Road, Atlanta, GA 30349.
Truett Cathy was the founder and chairman of Chick-fil-A, Inc. Known for having a keen business sense, a work ethic forged during the Depression, and a personal and business philosophy based on biblical principles, Cathy opened his tiny Atlanta diner in 1946 and grew it into the largest chicken quick-service restaurant chain in America (based on domestic sales). While he was famous for creating the Chick-fil-A® Chicken Sandwich, he was also known for his servant leadership and great generosity.
Our founder, Truett Cathy, made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and tend to ideals he deemed more important than business--a practice we uphold today.
We are always grateful when customers contact us to offer feedback about our restaurants, food or service. Share your comments online, by phone or mail.
For up-to-date information on all things Chick-fil-A, read our latest stories and news at The Chicken Wire, subscribe to Email Insiders, or follow us on Facebook, Twitter or Instagram.
Cow Appreciation Day is Chick-fil-A’s largest, single-day customer appreciation event and celebrates the quick service chain’s iconic “Eat Mor Chikin”™ Cows. Chick-fil-A began celebrating Cow Appreciation Day in 2005 and participation has grown each year, as Chick-fil-A has expanded across the country.
This year marks the 13th annual Cow Appreciation Day.
Cow Appreciation Day is Tuesday, July 11, 2017 from restaurant opening until 7 p.m.
Breakfast Entrée includes:
Lunch/Dinner Entrée includes:
Kid’s Meal:
It’s easy! Select your location in the top left corner of the homepage to display the nearest Chick-fil-A restaurants.
The standard operating hours for Chick-fil-A restaurants are Monday - Saturday, 6:30 a.m. to 10:00 p.m. Our restaurants are always closed on Sunday, Thanksgiving Day and Christmas Day. However, each Chick-fil-A restaurant is a locally owned and operated business, so outside of these days, our franchise Operators may modify hours of operation.
Chick-fil-A opens a limited number of restaurants each year. While we receive hundreds of suggestions from customers on where they would like to see a new Chick-fil-A restaurant, the real estate team at Chick-fil-A, Inc. is responsible for selecting all new locations based on corporate goals for expansion in specifically targeted markets and other relevant business factors.
We’re opening new Chick-fil-A restaurants all the time. Take a look at our upcoming grand openings.
First 100® is our signature celebration for opening new restaurants in local communities. You can learn more about it, including participation details, on the First 100® page.
Chick-fil-A® customers expect great-tasting and high quality food when they visit our restaurants. That’s why our products are made with fresh, simple ingredients right in our own kitchen. Our salads are freshly prepared and hand-chopped, our lemonade is squeezed fresh in our restaurants, and our chicken is made from whole breast meat and breaded by hand in our restaurants – never a preformed patty or nugget.
You can access nutrition and ingredient information throughout the menu section of our website, or you can ask for a nutrition guide in our restaurants.
You can download our allergen list through the footer of our website, inside the Chick-fil-A One™ mobile app, and in the nutrition guide available in our restaurants. You can also read the ingredient list for each menu item on our website.
Ever since our founder Truett Cathy created the Chick-fil-A® Chicken Sandwich, we’ve been cooking our hand-breaded chicken exclusively in fully refined, heat-processed peanut oil. The purity of the oil enhances the flavor of the chicken, and we feel good serving our customers chicken cooked in oil that contains no trans fat or cholesterol, is low in saturated fat, and contains a balance of “good fats” (mono and polyunsaturated).
For customers concerned about peanut allergies, it may be helpful to know that our peanut oil is refined, bleached and deodorized, which means the proteins in the oil are stripped out during the processing. The International Food Information Council Foundation calls oils undergoing this process “non-allergenic”, and the Institute of Agriculture and Natural Resources says they “do not demonstrate a hazard to allergic individuals.” However, because no one knows your own dietary needs better than yourself, we also label our hand-breaded chicken packaging and communicate about our peanut oil on our website and in our restaurants.
Many of our menu items can be modified to fit a vegetarian and vegan diet. Here are a few options we consider to be vegetarian or vegan, but we recommend you check the ingredients of each item in our menu section or in a Nutrition Guide available in our restaurants.
Vegetarian
Biscuit
Biscuit with egg
Biscuit with egg and cheese
Sunflower Multigrain Bagel
Fruit cup
Hashbrowns
Side salad
Any entrée salad without chicken
Grilled Chicken Cool Wrap® without chicken
Fruit cup
Greek Yogurt Parfait
Waffle Potato Fries™
Chocolate Chunk Cookie
Icedream®
Milkshakes
Chick-fil-A ® Frosted Lemonade
Chick-fil-A ® Frosted Coffee
We’re all about chicken, so you can be sure that we’re extremely selective about the chicken we serve.
All of our chicken is 100% pure breast meat with no fillers or added hormones or steroids. In 2014, we pledged to eliminate all antibiotics from our chicken supply within five years. This means that by the end of 2019, every customer, at every restaurant will be served chicken raised without antibiotics every day (except Sunday, of course!).
No, our chicken is not free-range. Our chickens are raised by family farmers in large, enclosed barns designed to protect them from the weather, disease and predators.
Chick-fil-A is now offering a gluten-free bun option for our guests. The bun arrives at our restaurants pre-packaged to prevent gluten cross-contamination. However, once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens. Therefore, guests will assemble their sandwich themselves.
Our new gluten-free bun is made with premium ingredients like quinoa, molasses, vitamins and minerals.
The gluten-free bun can be ordered in place of the regular bun with any of our current sandwich offerings. However, our sandwich offerings are not gluten-free.
A full list of our menu offerings that are gluten-free or made without gluten ingredients can be found on our website at https://www.chick-fil-a.com/glutenfree. Chick-fil-A restaurants are not gluten-free.
There is an upcharge for the gluten-free bun. The additional charge for the gluten-free bun is $1.15 when purchased with a sandwich.
The gluten-free bun has 150 calories and 3 grams of fat.
Chick-fil-A restaurants are not gluten-free, and we do not have gluten-free prep areas in our kitchens. Additional allergen and gluten information for our menu can be found at https://www.chick-fil-a.com/glutenfree.
The bun arrives at our restaurants pre-packaged to prevent gluten cross-contamination. But once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens. Therefore, guests will assemble their sandwich themselves.
The gluten-free bun can be toasted; however, once the bun is removed from its packaging, it is no longer considered gluten-free because it may come into contact with other gluten containing ingredients in our kitchens.
Because sandwich contents, including sauces and condiments, are not gluten-free, and our restaurants do not have gluten-free prep areas, if we prepare the sandwich for you, then the bun may come into contact with other gluten containing ingredients in our kitchens.
No. While we do offer the gluten-free bun, unfortunately our sandwiches are not gluten-free.
At this time, we are not offering any other new gluten-free menu offerings. However, a full list of our gluten-free menu offerings can be found online at https://www.chick-fil-a.com/glutenfree.
There are many options. All of our allergen and gluten information can be found on our website at https://www.chick-fil-a.com/glutenfree.
Customers can ask for their gluten-free bun to be buttered, however it may come into contact with other gluten containing ingredients in our kitchens and will not longer be considered gluten-free.
Yes. The gluten-free bun has a different taste and consistency that our other bun options.
NUTRITION:
INGREDIENTS: water, gluten free blend (food starch modified, corn starch, potato starch, sorghum flour, long grain milled rice, stabilized rice bran, egg white solids, tapioca starch, resistant corn starch [dietary fiber], granulated sugar, canola oil, yeast, molasses and maltodextrin, salt, pea fiber, amaranth seed, millet meal, quinoa meal, teff seed, modified cellulose, soluble raisin solids, xanthan gum, psyllium husk powder, cultured corn syrup solids, citric acid, calcium sulfate, enzymes, degerminated yellow cornmeal, niacin, reduced iron, thiamin mononitrate, riboflavin, folic acid)
Our franchise Operators are always looking for bright, service-oriented individuals. As independent business owners, each restaurant Operator makes their own hiring decisions. Contact the Operator of the restaurant where you would like to work for additional employment information.
Our franchise Operators abide by federal and state labor laws regarding minimum employment age. Contact the Operator of the restaurant where you would like to work to learn more.
You can learn more about our franchisee selection process on our Franchise page. Generally speaking, we seek out restaurant Operators who are looking for a full-time, “hands-on” business opportunity; have a proven track record in business leadership; have successfully managed their personal finances; are results-oriented self-starters interested in growing a business; strive to be community leaders; and are prepared to have no other active business ventures.
Chick-fil-A offers qualified individuals the opportunity to operate a single Chick-fil-A franchise. The restaurant could be located in a mall, or it could be a free-standing, drive-thru only, or an in-line location. We do not offer multi-unit franchise opportunities to initial applicants. However, from time to time, high performing franchise Operators may be offered an additional business opportunity.
As our business grows, so does our need for high caliber talent. You can view open positions and learn more about working for Chick-fil-A, Inc. at our corporate headquarters, known as the Chick-fil-A Support Center, on our Careers page.
After creating a profile and submitting your resume through the Careers page [link], you will be notified of the status of your submission within three weeks. If your education, experience and skill set align with an open position, we will send you a link to complete an online application. After reviewing your application, if we determine you are a potential fit for an available opportunity, our Talent Acquisition team will contact you to schedule a time to discuss next steps.
Yes. Each year, Chick-fil-A, Inc. offers a 10-week summer internship program to students who are working on undergraduate and graduate degrees. All internships are paid, and students work 40 hours per week from our Atlanta headquarters, known as the Chick-fil-A Support Center. While exact opportunities vary from year to year, internships are available in most areas of the business. Please visit our Careers page to learn about Internship opportunities that reflect your skillset and interests.
Students may submit their resumes beginning in September for internships that will begin the following May. We recommend candidates apply early, as most intern positions are filled by December 31.
Please check with your school’s career services office or your academic advisor to determine your school’s policy regarding course credit.
While we do not provide housing, we will provide information to assist interns in finding temporary local housing. For students whose primary residence is farther than 50 miles outside of metro Atlanta, we do provide a housing stipend to assist with the cost.
Chick-fil-A first introduced the Cow campaign in 1995 as a three-dimensional billboard concept depicting a black-and-white cow sitting atop the back of another cow painting the words “Eat Mor Chikin” on the billboard. The fearless cows, acting in enlightened self-interest, wanted people to eat chicken, not beef. Since that first billboard appeared two decades ago, the “Eat Mor Chikin” Cows have reached millions on television, radio, online and the occasional water tower to become one of America’s most popular advertising icons and a member of New York’s Madison Avenue Advertising Walk of Fame.
We use Holstein cows in our advertising simply because they are easily recognizable, and they are commonly used to represent bovines of all types. In advertising, quick and simple are always best.
To express our “udder” gratitude to our favorite renegade bovines, Chick-fil-A established Cow Appreciation Day. Held each July, customers who dress like a cow receive a free meal.
Our annual Cow Calendars, available from November to January while supplies last, sell for $7 at participating Chick-fil-A restaurants.
While we appreciate the thought, our long-standing policy is to not accept or consider any unsolicited creative proposals, materials or ideas from outside the Chick-fil-A system. Additionally, we cannot compensate anyone for unsolicited ideas or materials.
Yes. Our Kid’s Meal prizes, usually books and educational activities designed for meaningful fun, can be purchased without the meal at your local Chick-fil-A® restaurants. Prizes are typically available in the restaurants for five to six weeks and can be purchased while supplies last.
Chick-fil-A gift cards are available for purchase in any amount between $5.00 and $100.00 at participating Chick-fil-A restaurant locations, and in denominated values of $10 or $15 at select retail merchants. It is not currently available for purchase online or over the phone. You can also download the Chick-fil-A One™ app and create a virtual gift card by adding funds to a Chick-fil-A One™ card within the app.
Note: Chick-fil-A, Inc. has no affiliation with any websites that buy and sell gift cards at a discount.
Chick-fil-A One is our mobile app that lets you bypass the line and receive free food, all by ordering through our app. You can learn more on our Chick-fil-A One page.
Yes. Gift cards are available for purchase at local Chick-fil-A restaurants. Chick-fil-A gift cards are accepted at all Chick-fil-A restaurants, with the exception of licensed locations, such as restaurants located in airports, colleges, hospitals or business venues. To obtain a replacement gift card, please complete the Gift Card Replacement Form and follow the instructions.
Yes. Our Kid’s Meal prizes, usually books and educational activities designed for meaningful fun, can be purchased without the meal at your local Chick-fil-A® restaurants. Prizes are typically available in the restaurants for five to six weeks and can be purchased while supplies last.
If you know your current password, go to the “My Account” page and then click “My Profile.” If you’ve forgotten your password, use the “Forgot your password” link below the login page. A temporary password will then be emailed to you that you can use to log in.
Go to the “My Account” page and then click “My Profile.” Scroll down to the "Default Payment Information" section and click "Delete" next to the credit card you wish to remove from your account.
No. You can select “Guest Checkout” when checking out and order without creating an account. However, an email address and phone number is required for online orders so the restaurant can get in touch with you, if necessary.
Your email address and phone number is required for online orders so the restaurant can get in touch with you, if necessary.
Please contact the restaurant directly. Once you select a location, the restaurant information including phone number and address, will be displayed in the top left-hand side of the screen.
Please contact our CARES team for assistance.
Different Chick-fil-A locations sometimes have different pricing. Selecting a different store may change the price of your order.
Most online items are catering oriented. Not all items are available for Catering. Sites can differ between what they offer as well.
Delivery orders often have minimum order amounts as Chick-fil-A does not charge delivery fees. Some restaurants have order maximum amounts for ordering online. If your order hits this threshold, please contact the restaurant by phone and they will be happy to assist you.
Most online items are catering oriented. Please download the Chick-fil-A One App on the Apple App Store or Google Play Store to order individual meals.
Most restaurants only deliver to businesses. We recommend trying Catering Pickup to cater a party at a residence.
Chick-fil-A Delivery orders have a higher price to cover the cost of Catering delivery and set up.
You can see recent orders in your Chick-fil-A One Account Dashboard and then submit it each week.
Please contact the restaurant via phone to provide any special instructions about your order.
You can cancel a pending order online up until 24 hours before the order is to be fulfilled. To change an order, please contact the restaurant via phone to provide updated order information.
Most catering orders are likely to be a higher dollar amount than the maximum amount that can be stored as a Chick-fil-A One payment balance. At this time we are not able to split payments. Therefore credit card is the preferred method of payment for catering orders.
Due to system limitations, credit cards stored on the previous website cannot be transferred to the new site. However we can populate the new catering website with credit cards stored in your Chick-fil-A One app. Going forward you can store credit cards securely on this site and they will be available for future purchases on both the website and the Chick-fil-A One mobile app.
Chick-fil-A gift cards are available for purchase in any amount between $5.00 and $100.00 at participating Chick-fil-A restaurant locations, and in denominated values of $10 or $15 at select retail merchants. It is not currently available for purchase online or over the phone. You can also download the Chick-fil-A One™ app and create a virtual gift card by adding funds to a Chick-fil-A One™ card within the app.
Note: Chick-fil-A, Inc. has no affiliation with any websites that buy and sell gift cards at a discount.
You may add money to an existing Chick-fil-A gift card at any time by visiting any Chick-fil-A restaurant that sells Chick-fil-A gift cards. Denominated Chick-fil-A gift cards of $10 or $15 purchased from a third party retailer other than a Chick-fil-A restaurant are not reloadable.
No. Chick-fil-A gift cards do not have an expiration date.
Chick-fil-A gift cards and Chick-fil-A One™ cards can be used at participating Chick-fil-A restaurants. Chick-fil-A gift cards and Chick-fil-A One™ cards may not be accepted at Chick-fil-A Express or Chick-fil-A licensed locations (such as airports, college campuses, office complexes, and hospitals, etc.).
For balance inquiries and account history information on your Chick-fil-A gift card, please call (888) 232-1864.
Download this printable Chick-fil-A Gift Card Replacement Form, then mail both the damaged or unreadable Chick-fil-A gift card and the completed document to the address provided on the form.
To determine if your lost, stolen or inactive Chick-fil-A gift card can be replaced, you will need the original sales receipt and/or activation receipt. Download this printable Chick-fil-A Gift Card Replacement Form, then mail both the receipts and the completed document to the address provided on the form.
Chick-fil-A gift cards are not refundable for cash due to compliance with federal law regulating the issuance and sale of gift cards.
Chick-fil-A gift cards are not redeemable for cash except as required by applicable law due to compliance with federal laws regulating the issuance and sale of gift cards, and then only to the extent required by applicable law. You may obtain cash back at participating Chick-fil-A restaurant only in states that have laws requiring cash back on remaining balances on gift cards, or you may print the Chick-fil-A Gift Card Cash Back Form and mail the completed form and your Chick-fil-A gift card to the address provided on the form.
Here is a current list of states with gift card cash back requirements and threshold levels for each:
|
California |
For gift card balances less than $10.00 |
|
Colorado |
For gift card balances of $5.00 or less |
|
Maine |
For gift card balances of $5.00 or less |
|
Massachusetts |
For gift card balances of $5.00 or less for reloadable cards or 10% of original face value for non-reloadable cards |
|
Montana |
For gift card balances less than $5.00 |
|
New Jersey |
For gift card balances less than $5.00 |
|
Oregon |
For gift card used at least once and the remaining balance is less than $5.00 |
|
Rhode Island |
For gift card balances of $1.00 or less |
|
Texas |
For gift card balances less |
|
Vermont |
For gift card balances of $1.00 or less |
|
Washington |
For gift card balances for less than $5.00 |
Bulk orders for Chick-fil-A gift cards are not available at this time. However, multiple cards can be purchased in any amount between $5.00 and $100.00 at participating Chick-fil-A restaurants.
If you have more than one Chick-fil-A gift card with funds loaded on them, you may transfer the balance from one gift card to the other gift card at any participating Chick-fil-A restaurant. Note that Chick-fil-A gift card transactions cannot be performed at Chick-fil-A licensed locations (such as airports, college campuses, office complexes, and hospitals, etc.).
Chick-fil-A restaurants offer catering trays, individually packaged meals, and a la carte menu items for feeding a crowd. You can see the complete menu of options on our catering page.
You can order online on chick-fil-a.com, or call your local Chick-fil-A restaurant to place the order by phone.
Many of our restaurants offer delivery service. Contact your local Chick-fil-A to determine if delivery is available, and whether there is a minimum order amount.
The first 100 customers that are selected and eligible to participate and that comply with the Official Rules will be awarded a digital offer card that is pre-loaded with 52 Chick-fil-A #1 meals (one meal per week). Each meal contains a Chick-fil-A® Chicken Sandwich, a medium Waffle Potato FriesTM and a medium drink. The card is valid for approximately 12 months from the grand opening date.
First 100® is a 24-hour event that begins at approximately 6:00 a.m. on Wednesday, the day before the restaurant opens, and ends at approximately 6:00 a.m. on Thursday when the restaurant opens. We register participants between 5:30 a.m. and 6:00 a.m. on Wednesday, so please arrive during that window. See Future Openings for exact details for each location.
Participants and alternates who reside in eligible zip codes and who are at least 18 years of age (or the age of majority in their state of residence if the age of majority is greater than 18) on the first day of the giveaway period. Each participant must present a valid, government-issued photo ID. Children under the age of five are not permitted.
Arrive at the restaurant between 5:30 a.m. and 6:00 a.m. local time on the day before a grand opening (e.g., the Wednesday before a Thursday grand opening) and express your interest in participating in the giveaway. If there are less than 100 people present, your eligibility will be verified, and you will be registered for the event.
If more than 100 people arrive during the registration period on Wednesday, we will conduct a random drawing to select 100 individuals and 10 alternates to participate. Alternates are named in the event that any of the first 100 selected withdraw during the giveaway period, opening an available spot for an alternate to join the ranks of the first 100 customers.
Get ready to have fun! You will remain at the restaurant for the next 24 hours and participate in the promotion. Most participants bring tents, sleeping bags, games and books to prepare for their overnight campout. Once registered, participants, alternates and guests must remain in their designated spot on the premises until the grand opening of the restaurant. While exceptions are made for restroom breaks or to comply with any applicable legal requirement, you cannot leave the property, sit in your car or switch places with someone else.
Each participant and alternate may bring up to five guests. Guests must be at least five years old. All minors must be accompanied by their parent or guardian. Only registered participants are eligible to win the prize.
With rare exception, the First 100® will continue rain, snow, sleet or shine! Please dress appropriately and come prepared for changing weather conditions.
Each Chick-fil-A restaurant is locally owned and operated. The First 100® celebration is our franchise owner-operator's introduction to the local community. We want to ensure those neighbors, whom they will be serving at that location in the future, have a seat at the table in welcoming and getting to know their neighborhood Chick-fil-A.
Only those who reside within the specified zip codes are eligible to participate. You may participate as a guest of an eligible participant if you meet the additional eligibility requirements.
If you bring a current, valid student ID, you may use the ID to establish your eligibility for the First 100® promotion.
We select the zip codes by drawing a radius around the restaurant. We include all zip codes that fall within that radius. The radius differs by restaurant based on population.
If your US government-issued ID does not indicate your current zip code, we will accept any of the following as proof of your zip code (A valid US government-issued ID is still required to participate in the event):
The card can only be used for Chick-fil-A #1 meals. You can only redeem one meal per transaction, though there are no restrictions on the number of meals you can redeem in any given period. However, all meals should be redeemed before the expiration date on the card.
Unfortunately, all First 100® cards issued on or after October 23, 2014 cannot be replaced if lost or stolen.
We want it to be easy to redeem your free meals! All First 100® digital offer cards currently issued have a detachable key tag. You may share your key tag with friends and family, but please note their redemptions come from your pool of 52 Chick-fil-A #1 meals.
The QR code on your digital offer card can be scanned at the register to redeem your Chick-fil-A #1 meal.
Our intern opportunities are listed on the career portal on our website.
What can I expect after I have submitted my resume for an internship? The resume review process takes approximately three weeks, and we will use our best efforts to respond to all inquiries. If we think your education, experience and skill sets may align with an open intern position, we will send you a link to fill out an online application.
Chick-fil-A, Inc. begins recruiting for internships in September. Our summer internships begin the following May.
The application deadline varies for each department. Generally the internship selection process starts in September and ends when the positions are filled. In most cases intern positions are filled by December 31st, therefore we recommend candidates apply early.
Yes, Chick-fil-A, Inc. offers internships to students who are obtaining undergraduate and graduate degrees. The level of the internship will depend on a department's specific needs.
Internship opportunities exist in most corporate functional areas but may vary from year to year based on business needs and innovation opportunities throughout the organization. Please visit our Career Portal to learn about Internship opportunities that reflect your skillset and interests.
No. We are unable to provide assistance with sponsorship.
It is a 10-week internship with the option of extending based on your availability and the needs of the department.
Students are expected to work 40 hours per week.
Please check with your career services office or your academic advisor to determine your school’s policy regarding course credit.
Yes. The pay rate varies according to experience and skills required.
During the interview candidates will meet with the hiring manager and a team of interviewers. Be prepared to discuss your staff application, academic history and previous work experience.
To maintain a professional atmosphere in our offices, Chick-fil-A, Inc. expects its interns to adhere to a standard of professional dress and appearance. Examples of appropriate dress generally include: collared shirts, polo shirts, casual slacks (men and women), skirts, casual jackets, blouses, sweaters, blazers (optional), and non-athletic appropriate footwear. Examples of unacceptable dress generally include, but are not necessarily limited to: Attire that is suggestive, revealing, or overly tight; midriffs, spaghetti straps or tank tops; jeans of any color; athletic shoes, beach shoes or flip-flops; men’s shirts worn untucked.
No. We will provide local temporary housing information. We do provide a housing stipend to interns whose primary residence is farther than 50 miles outside of metro Atlanta.
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